Mike Lovenduski

Our car buying experience, salesman and staff made us feel that they were there for us. We worked together for our mutual satisfaction. feel that they were there for us. We worked together for our mutual satisfaction. More

by mcleeber2 Verified Customer Verified Customer

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Be aware I did not know that this dealership has been under investigation before and this is what happened to me. Here’s a synopsi:I have had a chance to carefully review my final contract and Truth-in-L under investigation before and this is what happened to me. Here’s a synopsi:I have had a chance to carefully review my final contract and Truth-in-Lending disclosures, I have serious concerns regarding the pricing and terms of this transaction that need to be addressed immediately. Specifically: Base Cash Price Discrepancy: This vehicle was advertised online for $19,200. However, Line 1 ("Cash Price") on my itemized contract is listed at $29,675.96 ($27,794 before sales tax). Under New Jersey Administrative Code (N.J.A.C. § 13:45A-26B) and the NJ Consumer Fraud Act, a dealership cannot charge a base cash price higher than the advertised price. Loan Term Misalignment: The financing was written for an 84-month (7-year) term rather than the 72-month term we discussed, yet the monthly payment remains nearly $400/month despite my $5,000 down payment. Financed Balance: After applying my $5,000 down payment, my Amount Financed is $25,425.96, bringing my total vehicle cost well over $30,000 for a used compact sedan. I would like to come in as soon as possible to meet directly with you and the General Manager to review these figures, recalculate the contract to match the advertised price, or discuss unwinding this agreement. Please let me know what time tomorrow or Monday works best for us to meet. They would not respond back did not want to meet with me and I know the bottom one is I signed the contract but after reviewing when I got home, I discovered all these discrepancies. More

by Doctor Mike Verified Customer Verified Customer

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The representative was understanding of my needs explained everything that was needed got it done in a timely fashion we'll see them again when I need help with my car explained everything that was needed got it done in a timely fashion we'll see them again when I need help with my car More

by kimsplace4319 Verified Customer Verified Customer

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I agreed on the phone with a sales manager to purchase a specific car on the lot. We agreed on the VIN number and on the “out the door price” which included every charge – cost, dealer charges, gov’t charg specific car on the lot. We agreed on the VIN number and on the “out the door price” which included every charge – cost, dealer charges, gov’t charges, tax, tags etc. - $ 83,288.66 – down to the penny. The dealership is 140 away in a different state so they were going to call me the next day to tell me when and where we would meet. No one called me. I contacted them and was told they were working on it. No one got back to me. I contacted them again, and got a response they had sold the car! When I complained, they were defensive and I was told a blatant lie that I told them that I could not pick up the car for two weeks and that anyway, there was no signed purchase order. In my view, totally unprofessional and completely untrustworthy. Beware when dealing with Mt. Ephrain Chrysler Dodge in Mt. Ephrain New Jersey. More

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They treated me with respect and it was a good buying experience. Stat to finish experience. Stat to finish More

by barryegberts Verified Customer Verified Customer

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Kaleb made the experience seam free, found the perfect truck for my needs, everyone in dealership was friendly and accommodating. truck for my needs, everyone in dealership was friendly and accommodating. More

by Karenschep Verified Customer Verified Customer

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I’m very happy with the service I received. People were friendly and that made my experience very good. I liked that there was no high pressure. Robert was patient and helpful. People were friendly and that made my experience very good. I liked that there was no high pressure. Robert was patient and helpful. More

by bstuvbrdn Verified Customer Verified Customer

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I have been a longtime loyal customer at Mt. Ephraim Chrysler Dodge RAM for over 35 years and purchased numerous cars and trucks over the course of these years. Each time I was treated great an Ephraim Chrysler Dodge RAM for over 35 years and purchased numerous cars and trucks over the course of these years. Each time I was treated great and got the best deal. I was always taken care of at every visit including at their service department. I have known the GM Dean GagliardI since he started at the dealership, some 25+ years ago, and he is certainly one of the Best in the Business! More

by Nicholas Verified Customer Verified Customer

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Very friendly and quick. Went to dealership picked out car an did all of my we work an drove away in under two hours! Went to dealership picked out car an did all of my we work an drove away in under two hours! More

by DENMAN18944 Verified Customer Verified Customer

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Anything they care about is making a deal. Can't even rent a car. Don't even like my truck. Already have recalls on my truck Can't even rent a car. Don't even like my truck. Already have recalls on my truck More

by biggumby227 Verified Customer Verified Customer

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