Mike Majors
Mike Majors at Family Hyundai

Mike Majors | Page 90

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.5
1,102 Reviews
4.5

1,102 Reviews

Write a Review

1102 Reviews of Mike Majors

October 13, 2021

Dealership Rating
Employee Rating

Mike in the service department is so very helpful and has such a great attitude. If I could I’d give Mike a gold star ⭐️ for excellent customer service. I would definitely recommend going to Mike for se More

by MISABELGARCIA75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2021

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and the rest of our team, and we look forward to working with you again.

September 26, 2021

Dealership Rating
Employee Rating

Im really disappointed waithing to fix the issue of my car that is NOT that complicated and is been more then 2 months and they NOT have finish to fix it. More

by MBC.MARLEN
Customer Service
Recommend Dealer
No
Oct 13, 2021

Family Hyundai responded

We will have Mike Majors reach out to you ASAP so we can go over everything that is going on with your vehicle. Thank you for your patience.

September 22, 2021

Dealership Rating
Employee Rating

They did a great job in by 730am out by 10amreplaced They did a great job in by 730am out by 10am replaced blower motor assembly More

by PDADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2021

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 22, 2021

Dealership Rating
Employee Rating

My tire pressure gauge lit up the very next morning after oil change. Isn’t that part of the inspection which should be included in the service I paid for? More

by RUBEN.TELLADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 09, 2021

Family Hyundai responded

Thank you for bringing this to our attention, Ruben, and we apologize for the inconvenience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to see if we can turn this situation around for you.

September 17, 2021

Dealership Rating
Employee Rating

I am happy to have the opportunity to take a car from you I think this is the best choice so far and I am very safe. Thanks for everything. More

by ahalacheva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Sep 19, 2021

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 16, 2021

Dealership Rating
Employee Rating

Family is terrible. From the guest service to the supervisors. They are disrespectful and racist More

by JAYDENHAWKINS1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Oct 04, 2021

Family Hyundai responded

Jayden, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 14, 2021

Dealership Rating
Employee Rating

Poor service again. Car was ready and nobody told me it was ready--then on top of that it took another 10 minutes get the paper work. Very frustrating experience. More

by ARAPPOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 01, 2021

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 12, 2021

Dealership Rating
Employee Rating

Colin and everyone at Family Hyundai have always taken excellent care of my car. The work done on my vehicle has always been done right the first time. It has been a very reliable car so far thanks to th More

by NBM5730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Sep 12, 2021

Family Hyundai responded

Thank you so much for your kind words for Colin and the team! We are so glad that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else, we look forward to serving you again!

September 05, 2021

Dealership Rating
Employee Rating

Everyone I have worked with in the service department has been very helpful and professional. I know the service department has been very busy lately and they were able to fix my vehicle much sooner than or More

by skim46
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons , Isaac

Sep 07, 2021

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 03, 2021

Dealership Rating
Employee Rating

Every experience I have at Family Hyundai do Tinley Park is amazing. The staff is always friendly, informative, and more than willing to answer any questions I may have. Plus they got my car back to me way More

by cbravo1594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Sep 03, 2021

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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