Mike Mumma | Page 13

New F-150 Purchase I definitely had a great experience with everyone at Chapman. No pressure, extremely informative, and very helpful in all aspects of my new F-150 pur I definitely had a great experience with everyone at Chapman. No pressure, extremely informative, and very helpful in all aspects of my new F-150 purchase. More

by barnb8 Verified Customer Verified Customer

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2019 Raptor Great experience buying a 2019 Raptor at this dealership. Process was easy from start to finish. Fair pricing and solid inventory to choose from. H Great experience buying a 2019 Raptor at this dealership. Process was easy from start to finish. Fair pricing and solid inventory to choose from. Highly recommend. More

by Luftgekühlt1 Verified Customer Verified Customer

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Great experience From the minute I made contact with the dealership online they made the whole car buying experience the easiest I've ever had. Excellent all around. From the minute I made contact with the dealership online they made the whole car buying experience the easiest I've ever had. Excellent all around. More

by rankibk Verified Customer Verified Customer

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Great customer service I had a very positive experience with the dealership. I had never leased a vehicle before and learning about the leasing process was important to me. I had a very positive experience with the dealership. I had never leased a vehicle before and learning about the leasing process was important to me. Staff were very knowledgeable and courteous. I had no trouble getting my questions answered and everyone was very friendly. I have already recommended the car and dealership to several friends and family. Katrina More

by katrinaconaty Verified Customer Verified Customer

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Maintenance service This was my first maintenance service for my new car. Michael and the rest of the crew at Chapman Ford were very courteous and professional . The ser This was my first maintenance service for my new car. Michael and the rest of the crew at Chapman Ford were very courteous and professional . The service was prompt and I was on my way in no time. I am very pleased with my experience. Thanks to the service staff who took care of me and my car. More

by joe.noguera Verified Customer Verified Customer

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I went to Chapman to sell my 2014 Ford Explorer and to purchase another vehicle. While I was there with my friend, she decided she wanted to sell her tiny 2017 Kia. So she too sold them her car and purcha purchase another vehicle. While I was there with my friend, she decided she wanted to sell her tiny 2017 Kia. So she too sold them her car and purchased a 2019 Ford Escape! Ronny was our salesman for all dealings and he was very kind, considerate and patient. He has a very positive disposition and appears to truly care for the customers and their needs. Chapman is truly BLESSED to have an employee like him. They are a great bunch of people! More

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very good experience purchasing my new f150.Erik the salesman was very professional and nice to deal with. I would recommend chapman ford to anyone looking to experience purchasing my new f150.Erik the salesman was very professional and nice to deal with. I would recommend chapman ford to anyone looking to purchase a new ford More

by earljudy Verified Customer Verified Customer

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Excellent customer service Excellent CS. Met at the door and immediately directed to the sales rep that I had an appointment with. All my questions were addressed completely wi Excellent CS. Met at the door and immediately directed to the sales rep that I had an appointment with. All my questions were addressed completely with ZERO sales pressure. What a refreshing change! I have already recommended this dealership to friends and will definitely speak to them when my next vehicle purchase comes in 2020. More

by russell.fontaine Verified Customer Verified Customer

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2010 Ford Focus Under Full Warranty, would not fix it I purchased a 2010Ford Focus last June from Chapman, I also purchased the Premium Warranty which covers any problems except for normal wear and tear f I purchased a 2010Ford Focus last June from Chapman, I also purchased the Premium Warranty which covers any problems except for normal wear and tear for 3 years. I had an oil change done at a garage across the street from me and asked them to also check why there is a strange smell coming from my vents. They ran a diagnostic and reported back that my E-cap core was either corroded or was leaking Frion into my car, causing the strong sickly-sweet odor. Since I had a full warranty, I made an appointment with Chapman service. My service writer, Jerry first off did not believe me when I said that I had a warranty on the car. He secondly did not understand that I had had a diagnostic already done and I knew specifically want I needed fixed. It wasn’t until the following day when I had a service tech call me and say “there’s nothing wrong with your air conditioner, it’s blowing cold air just fine” I explained over the phone that it was not a problem with the temperature, it was a problem with a chemical smell coming from the vents. The following Monday, Jerry calls back to inform me that they could not find anything wrong with the air conditioner and that they could use a chemical solution to “clean out the bacteria that has probably collected within the unit” and he also wanted to charge me for that cleaning solution. I told him, no don’t touch anything to the car I will pick it up and take it back to my original garage. When I came in to pick up the car and to drop my rental car off, Jerry acted like he did not remember who I was or that we had been playing phone tag for the entire day. He asked me to wait while he shuffled around papers and then asked me “are you here to to drop off or pick up” Overall my experience with Chapman has been very stressful and undermining the fact that I can tell a chemical odor from a bacteria odor. Go back to chemistry class everyone. I would never recommend anyone to take their car back to get serviced at Chapman, I will take my car to any other dealership from now on. Peace More

by lstoltzfus92 Verified Customer Verified Customer

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Good experience It was hard to get excited for my new vehicle when our salesman was sent home on a Saturday . Then we arranged to pick up the vehicle the following Tu It was hard to get excited for my new vehicle when our salesman was sent home on a Saturday . Then we arranged to pick up the vehicle the following Tuesday. However, we were told that we had to wait until Wednesday because our salesman's day off was Tuesday. Customer service? Other than that it was a good experience. More

by celef111 Verified Customer Verified Customer

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