Mike Mumma | Page 4

Aaron was an excellent salesman. Very patient with my two kiddos and very responsive through text! Very patient with my two kiddos and very responsive through text! More

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Jon Webster. ..Thank you..thank you ..thank you for the wonderful service you gave us right from the first moment we met you. When we first met on the phone, we k ..Thank you..thank you ..thank you for the wonderful service you gave us right from the first moment we met you. When we first met on the phone, we knew we would strike a deal. We got there 7:10 pm..left 7:30 pm and you kept your word saving us the truck til the title came in....2 weeks later. Then, because my husband had a medical emergency (stroke), you had 2 wonderful gentleman, drop it off to us in NJ. I cannot say enough about everyone we dealt with in your dealership. There will always be a "story" behind this beautiful truck. Thanks again. And Mike, the finance person was no pressure...just got the job done. Thanks again for your kindness....our "NJ" family! More

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I highly recommend Chapman Ford of Lancaster. I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tact I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tactics but you will not experience that with Chapman. I use them for service and they made it easy to schedule, they keep you updated and everything is always your choice. Thanks Chapman for making dealing with my car a breeze! And bonus, love my car❤️ More

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Alvonte Addison is an awesome guy, salesman and friend! Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing wit Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing with my vehicle. My recent purchase was again made simple and enjoyable. He never made me feel pushed or rushed ! He has always made me feel like I’m the most important customer!! More

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I have been using Chapman Ford since 2020 . The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy and are so accommodating. I definitely recommend them to anyone purchasing a vehicle! More

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Tyler was very knowledgeable and helped us get into the Bronco of our dreams. The process was so smooth and quick. Thank you so much! Bronco of our dreams. The process was so smooth and quick. Thank you so much! More

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Great experience, would always buy my cars from Chapman Ford and their team. The entire staff is knowledgeable and friendly. Ford and their team. The entire staff is knowledgeable and friendly. More

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John and his team were great to work with. Start to finish very professional. The service team and technical support guys are great as well Start to finish very professional. The service team and technical support guys are great as well More

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Everyone I worked with was excellent & probably my most pleasant dealership experience in my 68 years young. I worked mainly with Tyler & Alyssa who was in training. I could tell she was enthusiastic about pleasant dealership experience in my 68 years young. I worked mainly with Tyler & Alyssa who was in training. I could tell she was enthusiastic about learning her new job. Tyler was very patient with all my questions & remained professional, courteous, friendly & patient throughout the entire process. I was unfortunately forced to replace my 2016 Escape with transmission going out at only 109,000 miles. I entered dealership adamant that I would never purchase another Ford, but that’s exactly what I did & hoping I made the right decision after being informed that 2016 was a bad year for Ford. I am disappointed that Ford offered no type of compensation for this, but I know that this was out of control for Tyler & his colleagues. I prided myself on servicing the 2016 on a regular basis, but guess my efforts were fruitless. I still give Tyler a glowing review for his excellent customer service as well as everyone else I dealt with! More

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Eric did a great job in offering the vehicles with options that I wanted. He was the first one to find the perfect car for us, (Ford escape, 2020 with 24000 miles. He even came in on his day off to options that I wanted. He was the first one to find the perfect car for us, (Ford escape, 2020 with 24000 miles. He even came in on his day off to help. Mike did the financial matters. He worked hard to find us the best rates. More

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