Mike Pender | Page 13

Great experience at Colonial VW! I needed a new car very quickly and Shaun Tubert made finding and selecting a car extremely easy. He went above and beyond to educate me on the car b I needed a new car very quickly and Shaun Tubert made finding and selecting a car extremely easy. He went above and beyond to educate me on the car buying process from beginning to end. He even stayed late to make sure I was able to complete all of the paperwork asap. Shaun made sure my car was 100% ready and good to go on the day of pick up. In addition, Mike Pender was extremely helpful in educating me on financing my auto loan through a credit union and selecting the lowest interest rate possible. Mike continued to negotiate with the credit union and got my rate down half a point. I really appreciate the customer service I received at Colonial VW. I will definitely be back for all of my service needs. Would not hesitate to purchase another vehicle from Colonial. More

by michaela.brown294 Verified Customer Verified Customer

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Jon and the staff at Colonial Volkswagen of Westborough we're extremely professional and understanding throughout the difficulties of fixing my cars strange issue. I had a recently purchased 2019 CPO GTI t we're extremely professional and understanding throughout the difficulties of fixing my cars strange issue. I had a recently purchased 2019 CPO GTI that had a strange squeak and a few other minor issues. They fixed all minor issues under warranty with great communication. The complimentary shuttle service was much appreciated, and the Lyft service was awesome. Unfortunately it took several visits for the weird squeak/rattle noise to finally be fixed. They believed that they had fixed it twice but it took a third visit to finally nip it in the bud. Thankfully, they were very accommodating and pleasant throughout the experience. I was worried that I was annoying them too much, but it worked out well. I also purchased the Certified Pre Owned vehicle from the sales department. Pricing was fair, I would say, given the supply chain shortage and pandemic demand. There were no hidden fees. No additional or egregious dealer markup, besides market rate for the used vehicle. They are firm on the list sale price for the vehicle. You can negotiate your trade in value, which I did. And I believe that you can negotiate some of the standard dealer fees. Call was very nice and helpful in describing the vehicle. Very professional with good communication skills. My only slight reservation is that once I did agree on a negotiated sale and trade in price, the salesman and manager wanted to rush me along. They barely answered my remaining questions once I had signed for a price, and they actually left the building shortly after, leaving me with other employees. Otherwise everything was great and I would recommend this dealer. More

by kevin.hoelscher Verified Customer Verified Customer

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Excellent customer service from all sales and service people I met. Very easy and comfortable working with sales team…did not feel like I was being pressured to purchase a car. Reiaxed atmosphere. Kin people I met. Very easy and comfortable working with sales team…did not feel like I was being pressured to purchase a car. Reiaxed atmosphere. Kind and caring team at Colonial Volkswagen. Thank you! More

by jdanna4 Verified Customer Verified Customer

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The people who are there always help and speak honestly and are very respectful I give my thanks to them for this work Volkswagen always in brilliance and are very respectful I give my thanks to them for this work Volkswagen always in brilliance More

by SUROOR_ALSAYFI Verified Customer Verified Customer

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I had a very good time working with Shaun on the deal, he is an excellent salesman is an excellent salesman More

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Treated professionally and honestly. Did their best dealing with all the current supply chain delays. No pressure during the financing process. dealing with all the current supply chain delays. No pressure during the financing process. More

by richpetrucci Verified Customer Verified Customer

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The sales person Marc was very responsive to my every need. I met with the sales manager Mike who help me through the process, then to the finance office. Every step of the way was flawless. Excellent bu need. I met with the sales manager Mike who help me through the process, then to the finance office. Every step of the way was flawless. Excellent buying experience. More

by daninhamden Verified Customer Verified Customer

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Mike and Bobby are the best! They worked past their shift to give me the best deal and the SUV perfect for me! to give me the best deal and the SUV perfect for me! More

by SANTOS.JESSICA24 Verified Customer Verified Customer

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Great service. Very knowledgeable service staff and technicians. Always get the job done right. Highly recommended technicians. Always get the job done right. Highly recommended More

by 63LGMK Verified Customer Verified Customer

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Shaun Tubert was great to work with! A+ salesman. Honest, hustled, provided many options, kind, really worked with us. Reached out and genuinely wanted our business. Class act! Great Character. Honest, hustled, provided many options, kind, really worked with us. Reached out and genuinely wanted our business. Class act! Great Character. More

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