"Through the phone with Tina and just welcome walking in,..."
- Teddy rockberg
Through the phone with Tina and just welcome walking in, I felt very comfortable and as if they were eager to sell me the vehicle I was interested in.
Until I started negotiations with mike, he seemed like he didn’t want to sell me the car or he seemed like he had something better to do. Overall, I didn’t feel comfortable talking to him.
After talking about my situation with my negative equity and such, he questioned my decision for a purchase that day and I’ve been to multiple dealerships before and none of them ever had given me an attitude about my decision like he did. Then, he ran my co-signer’s and my credit. I was fully aware what my trade-in value was and what my negative equity should equal to. Mike then returns after 30 minutes, and he looked like he wanted us out already. He stated that the trade in was 17k and the bank needed 8,500k down.
Based on kbb, that was 2k below the trade in value. I wanted to negotiate about it, but I honestly felt like as though he didn’t want to talk to me anymore than that.
This is three times I’ve been disappointed with the hospitality of this dealership towards me and I honestly didn’t want to put up any reviews, but I felt it’s best to get it off my chest.
Go to this dealership and hope for the best you get a better experience than I did. I don’t know what it is, everyone else was kind and courteous, it was when I finally sat down to negotiate is where is just went down hill.
"One word: awesomeMike takes his time with you without..."
One word: awesome
Mike takes his time with you without pressure and explains every step of the buying process. The fastest and smoothest new car buying process ever. I also highly recommend the dealership itself. Clean, nice small personal touches.
"It didn't have to end so easily, but Justin made it happen"
- Mark P.
If this is the first review of Justin Allen, I am glad that it is mine. He has shown me that he is a true professional who cares about his customers.
I had had my car serviced at Subaru of Las Vegas a couple of weeks ago. It was just a basic oil change. When I got the car home, I noticed something that was not there before. I e-mailed Andrew Berney and Mike Rocha and asked for some advice re: how I should handle the situation. Very quickly I got an e-mail from Justin Allen apologizing for the problem and asking me to bring the car in so that he might be able to see what the problem was. When I brought the car in Jason assured me that the problem would be handled immediately and assured me that he would take care that the problem was mediated. Justin could have just put the situation off and not take any responsibility for the problem, but he didn't. He assured me that the matter would be taken care of and that they would provide me with a loaner for the time that it took to fix the issue. I barely had the loaner for two days when I got an e-mail that the matter had been resolved and that they would deliver the car and pick up the loaner the next day. I assured him that I had an appointment near the dealership and would pick up my car and drop off the loaner. The problem was resolved without any argument and it was done very professionally. I was treated with a great deal of respect and drove home very happy with my choice of dealers. I would hope that the administration of the dealership would let Justin see this review and let him know that they feel lucky to have him working there. He certainly gives Subaru of Las Vegas a great name.
"Made mistakes, but fixed them in the end"
This dealership has the "we're not like the other guys" mentality, but ultimately provided me with a horrible car buying experience. A few days after purchasing the car, I went over the paperwork and noticed that the tax that was sent to my home state was over $1,000 short of what it was supposed to be, even after telling my sales guy, Mike Rocha, my exact sales tax rate several times. I also noticed that the certified pre-owned paperwork that I was given was for a completely different car. Two VERY significant mistakes. I informed Mike of this issue and he said he would get back to me shortly. I never received a call back. A week later I called again and Mike didn't have time to speak with me so he sent me to the finance lady, Tennesha, that I had worked with. Tanisha informed me that the issue was not her responsibility because the dealership is only able to estimate sales tax, and I am ultimately responsible. I understand that is the case, but 25,000 x 6.75% isn't complex algebra. Now I have to come up with $1,000 cash if I want to drive the vehicle I just spent $25,000 on. The cherry on the top was all the stains in the interior and scuffs on the paint that I was unable to see at night when I test drove the car. Thanks Subaru of Las Vegas!
EDIT: The manager, Robert Baugh, reached out to me and made things right. Although my experience at this dealership didn't go incredibly smooth, Robert was very genuine and made it a point to fix their mistakes in the end. You have redeemed yourself Subaru of Las Vegas. Thank you
"Good customer service "
I had a few issues with my 2016 certified pre owned Subaru Outback and Steve quickly took care of the issues/concerns I had. Thanks.
Other Employees Tagged:
Don't remember their names