Mike Sartino | Page 14

Stress free! ?? I recently bought a minivan and was very nervous about it. It's the first vehicle I've bought completely on my own! Dave, Mike and Kenny were all grea I recently bought a minivan and was very nervous about it. It's the first vehicle I've bought completely on my own! Dave, Mike and Kenny were all great to work with and completely put me at ease! I would definitely recommend all three of them to anybody!!! ?? More

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Exceptional Service Post-Warranty I recently reached out to Mike Sartino for assistance for my 2007 Lexus IS350 (i purchased from Mike). My IS is 8 years old and out of warranty, and t I recently reached out to Mike Sartino for assistance for my 2007 Lexus IS350 (i purchased from Mike). My IS is 8 years old and out of warranty, and thus, did not anticipate for such a high level of help and care. However, Mike instantly remembered me from nearly a decade ago and carefully guided me towards my options and had me in their service department that very weekend. From there, Rob Noakes helped me order my parts and set me up to pass my emissions test in no time! My experience with Lexus of Rockford is and continues to be an amazing one. The team has a great community vibe and that equates to- efficient, friendly and reliable service! I highly recommend Lexus of Rockford to anyone that is looking for a new Lexus or needs service to their current one! More

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I Keep Coming Back I just bought a 2015 NX F Sport from Lexus of Rockford. Between my wife and I we have been dealing with this dealership for more than 14 years. That I just bought a 2015 NX F Sport from Lexus of Rockford. Between my wife and I we have been dealing with this dealership for more than 14 years. That says it all. sales, service, follow up has been terrific. Mike Sartino has been our guy all through this time. He is great. More

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Treated like Royalty We just leased an RX 350 from Lexus of Rockford. The customer service here is absolutely incredible. My husband and I were treated with kindness and We just leased an RX 350 from Lexus of Rockford. The customer service here is absolutely incredible. My husband and I were treated with kindness and professionalism second to none. Every person we dealt with was knowledgeable and very accommodating. It was a pleasure talking with and getting to know everyone. I JUST LOVE MY NEW CAR!!!! More

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Purchase of Used Lexus We have worked with Mike Sartino for the past (11) years, having purchased (5) vehicles from him during that time. He has always been trustworthy, re We have worked with Mike Sartino for the past (11) years, having purchased (5) vehicles from him during that time. He has always been trustworthy, reliable and so friendly. Hence we have always known that we have been given the best price, the best service and that if we ever need anything he will be there. This has proven itself time over time. This latest experience was delightful. Mike made sure the car was "clean" because I'm a bit fastidious when it comes to that. Thanks Lexus and thanks Mike. Kathy and Bob Vigna More

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Great team, very knowledgeable about the vehicles and felt at ease about the entire process. I would recommend anyone who is looking for comfort in knowing they are purchasing the right vehicle for thei felt at ease about the entire process. I would recommend anyone who is looking for comfort in knowing they are purchasing the right vehicle for their needs to go to Rockford Lexus. I'll be back in a few years! Thanks Mike Sartino, really appreciate your help. More

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Mike Sartino did a great job showing us a car. He has more knowledge about the lexus prodcut than anyone that i know. Matt Nichols ensured that our tire pressures were correct at delivery. more knowledge about the lexus prodcut than anyone that i know. Matt Nichols ensured that our tire pressures were correct at delivery. More

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I have dealt with this dealer for more than seven years and bought five cars after a lifetime driving Cadillacs and briefly Jaguar.Wanting to trade a Jaguar that I bought on impulse, I could not obtain any and bought five cars after a lifetime driving Cadillacs and briefly Jaguar.Wanting to trade a Jaguar that I bought on impulse, I could not obtain any attention from BMW salesmen and walked into Lexus dealer and immediate info and hospitality. I bought a 460, later another and a 350 for my wife. Last week we bought two more new cars. As always salesman was on top of deal but not too heavy. Rockford Lexus is lucky to have great service staff who works with sales and office to do what is necessary for clients. I bought two Lexus' this week because of a persistant salesman, great service mgr and staff as well as a wonderful and dependable product. Frankly I felt that in these days of America's economic problems I should have bought American but the relationship with the dealer and his staff brought me back to Lexus. More

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best ever i don't like to deal with anyone else. i have been a customer for about 8 years. they are the are the most professional and freindly group out there. i never fail to feel right at home whenever been a customer for about 8 years. they are the are the most professional and freindly group out there. i never fail to feel right at home whenever i stop in for fwhatever reason....in fact i often will stop to just say hi. they treat everyone like a valued family member More

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