Mike Shay | Page 12

quick car wash! I routinely have my Acura TL washed at the Dublin ACURA shop. Very Courteous, efficient pleasant and fruitful experience; lounge, coffee, snacks. In t I routinely have my Acura TL washed at the Dublin ACURA shop. Very Courteous, efficient pleasant and fruitful experience; lounge, coffee, snacks. In the past I have had windshield wiper blades replaced. Fee was very nominal,; service immediate! In the past, when I first acquired the TL, I needed to link my cell Blue-Tooth to the TL's Hands-Free. Salesman Mike Shay readily implemented that in a few minutes! More

by ACAMPANELLA Verified Customer Verified Customer

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Excellent and understanding They were excellent working with me. They understood my memory problems, yet helped me work through them. They new they would have to explain the same They were excellent working with me. They understood my memory problems, yet helped me work through them. They new they would have to explain the same items to my wife after discussing them with me, but still worked to include me in the information sharing. I was deteriorating due to my diabetes lowering my sugar, but they completely understood. More

by bob89 Verified Customer Verified Customer

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Good experience This dealership was very knowlegeable about the cars they sale and very easy to reach. They even answered my calls after hours! It was overall an eas This dealership was very knowlegeable about the cars they sale and very easy to reach. They even answered my calls after hours! It was overall an easy process. The salesman are professional and do not come off as aggressive. More

by Agentpeate Verified Customer Verified Customer

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No pressure, willing to deal. Good perks. Francesco was accommodating and easy to work with. Love my new used car with all of the safety features I was looking for. The finance guy was so eas Francesco was accommodating and easy to work with. Love my new used car with all of the safety features I was looking for. The finance guy was so easy going and all went smooth. Got a lot of pointers of the features from the young guy ( sorry can't think of everyone's name!). Everyone was very congenial and made the experience less stressful..... More

by mulliganj Verified Customer Verified Customer

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Easy, pleasant Didn't need to spend lots of time. They did what I asked, were pleasant about it and we were on our way. Wish they were closer to where we live (drove Didn't need to spend lots of time. They did what I asked, were pleasant about it and we were on our way. Wish they were closer to where we live (drove 2+ hours to pick up car) More

by sfyten Verified Customer Verified Customer

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New RDX We were treated very good by Mike Shay and all the other associates at the dealership. We love the RDX more than we even expected!! We were treated very good by Mike Shay and all the other associates at the dealership. We love the RDX more than we even expected!! More

by eddiemac41357 Verified Customer Verified Customer

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Priced lower than any comparable vehicle around I spent a lot of time on the Internet looking for a specific vehicle. This dealership had what I wanted and priced significantly lower than others. I I spent a lot of time on the Internet looking for a specific vehicle. This dealership had what I wanted and priced significantly lower than others. I drove 2 hours to purchase this vehicle. More

by vanceca Verified Customer Verified Customer

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Great people Excellent service very fast very courteous and friendly people would recommend to my friends they have good collection of used cars very clean cars no Excellent service very fast very courteous and friendly people would recommend to my friends they have good collection of used cars very clean cars no gimmicks More

by mp8998_ Verified Customer Verified Customer

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Was an ok experience, could improve Price was set very well, we agreeed on a price beforehand. Everyone was pleasant to deal with. Upon the test drive the headlamp was burnt out. I looke Price was set very well, we agreeed on a price beforehand. Everyone was pleasant to deal with. Upon the test drive the headlamp was burnt out. I looked it up online at autozone local had it in stock for 11.99. I asked if they could throw a bulb in it and he said no. My wife got pulled over on the way home by a state patrol. Luckily it was just a warning, but something that could have been avoided. Low fuel light was on. There are some other things but I do not want to nit pick everything. Will go elsewhere to buy next time. More

by tdijetta02 Verified Customer Verified Customer

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Great Sales, F&I and Sales Manager. Super Service folks! I arrived at the dealership when they were about to close and my initial meeting was with Ben. He took the time to talk to me and get some informatio I arrived at the dealership when they were about to close and my initial meeting was with Ben. He took the time to talk to me and get some information on an MDX I was interested in. While I was aware they were closing very soon I offered to just come back but he insisted on helping me and took the time to walk out and show me the car. It wouldn't start so I just left and told him I'd come back another time and I'd call first. A few days later, I showed up again on a Saturday with no appointment about a half hour before they closed (they were very busy). Ben was with a customer and Mike started to help me. He picked up where Ben left off and got some maintenance information for me that Ben had gotten. I took the MDX for a drive and when I was back in the showroom the negotiation process started and finished reasonably quickly. I had several MDX's I was going to make an offer on at other dealers. Mike listened to me while we passed numbers around a couple times I fully explained my position to him and he took the info to his sales manager who approved a make sense offer that I think was fair so I bought from them on the spot. I want to thank both Ben and Mike for being easy to work with. I also want to thank the sales manager (whom I didn't actually meet) for approving my offer and getting me on the road at a fair price! Had he not done so, I would have left and probably bought one of the other cars I had scheduled to see. Great job for getting the deal closed and earning my repeat business! I appreciate the F&I guy also who made the process fast and efficient! I'm just starting to work with the service group on the many maintenance items I need completed. So far I find them to be exceptional and they gave me a fair price as well. Based on my experience so far, when it is time for my next car I will gladly come back to Acura of Columbus! More

by Mark M Verified Customer Verified Customer

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