Mike Shay | Page 13

Met our Expectations! Our lease was almost up for the Acura TLX and we ended up trading it in for the MDX. With the help of Dwayne Turner, who was patient with us in maki Our lease was almost up for the Acura TLX and we ended up trading it in for the MDX. With the help of Dwayne Turner, who was patient with us in making sure we get the right car and great deal, he made it all happen! He catered to our every need and we are happy with the overall service. Thanks Dwayne! We want to thanked Dwayne Turner, Ian Quick, Brian Milliner and Kyle Duncan for always being genuine and hospitable everytime we visit the dealership. We also wanted to thanked the Acura Team who we've encountered for always treating us with hospitality, always have a smile on their faces. Keep up the great work and excellent service Acura Columbus for giving us the car we wanted! More

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Friendly, fair, and fast After spending an entire day at other dealerships, we are SO glad to have worked with Mike Shay and the Acura team. Mike is clearly knowledgeable and After spending an entire day at other dealerships, we are SO glad to have worked with Mike Shay and the Acura team. Mike is clearly knowledgeable and working with him was calming compared to so many others. He also just gives you the sense that he truly cares, and wants to see you happy with your decision. We will certainly be back, and will be recommending others! More

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Purchase of used car Purchased a 2015 Honda Civic EX and the entire process was very efficient and fair. Mike and Kyle were awesome to work with and had me out the door i Purchased a 2015 Honda Civic EX and the entire process was very efficient and fair. Mike and Kyle were awesome to work with and had me out the door in minimal time. More

by thompscj Verified Customer Verified Customer

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Easy lease trade in and new lease agreement Steve Ault and Mike Shay did everything to make our new lease easy. Very professional all the way. We can't wait to get our next car here. Steve Ault and Mike Shay did everything to make our new lease easy. Very professional all the way. We can't wait to get our next car here. More

by jtorpey106 Verified Customer Verified Customer

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Excellent purchase experience! The sales staff was extremely informative and resourceful. Same was true for the business office. I never felt pressured but did feel thoroughly atten The sales staff was extremely informative and resourceful. Same was true for the business office. I never felt pressured but did feel thoroughly attended to by all personnel. The atmosphere was very welcoming and professional, and I would highly recommend this dealership to other customers. More

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Amazing car buying experience! This was truly the best car buying experience ever! Mike Shay was very knowledgeable , honest and accommodating. He worked with us with pricing. The w This was truly the best car buying experience ever! Mike Shay was very knowledgeable , honest and accommodating. He worked with us with pricing. The whole process was fast and easy. I would highly recommend Acura Columbus to all of my family and friends! In other dealerships they played pricing games and weren't up front with us . But when we met with Mike he went out of his way to work with us and give us the very best car buying experience! I love my car! More

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Excellent Customer Service and No Pressure At first I wasn't very sure of what car I wanted so I went to many dealerships and Acura surpassed all expectations. The customer service is amazing! At first I wasn't very sure of what car I wanted so I went to many dealerships and Acura surpassed all expectations. The customer service is amazing! Mike was very knowledgeable and took the time to explain all the details and differences from one car to another without pressuring me to make a same day decision. I highly recommend Acura Columbus to anyone who is looking for a new or used vehicle! More

by hinkle.rhayssa Verified Customer Verified Customer

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MDX Sport Hybrid If I could give more than five stars, I would. This was my second purchase from this dealer. My family outgrew my 2012 TSX, and I chose to replace it If I could give more than five stars, I would. This was my second purchase from this dealer. My family outgrew my 2012 TSX, and I chose to replace it with an MDX Sport Hybrid. The specific model I wanted continues to be difficult to find. Despite this, Mike and his team were able to find the Hybrid MDX equipped exactly as I wanted in the color combination I wanted and gave me a very fair price. It was the smoothest car purchase I've ever had once the vehicle arrived. I'm extremely happy with my purchase experience and have always been happy with their service team when I had my TSX. I strongly recommend this dealer to anyone wanting an Acura in central Ohio. More

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Efficient and professional Had an appointment with Dwayne who was prompt, courteous and well-prepared. He was not pushy or aggressive, he listened, and was very responsive to m Had an appointment with Dwayne who was prompt, courteous and well-prepared. He was not pushy or aggressive, he listened, and was very responsive to my questions. An overall pleasant experience. More

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Poor communication and used 3/4 tank of our gas My review doesn't actually reflect the service center, as we were not actually there. So, even though I rated it low, I state "Yes" to recommending th My review doesn't actually reflect the service center, as we were not actually there. So, even though I rated it low, I state "Yes" to recommending them, because the issues were not exactly service department related. I purchased a pre-owned MDX and the add ons of warranty, paint, fabric and windshield coating. The items were purchased on a Tuesday at closing time. It was suggested to me that since we live about and hour and 20 minutes away that they would send a driver to us to pick up the vehicle on Monday. The next several days went buy and no communication from them as to when they would come to us or even to inquire where the vehicle would be at the time, since it was a working day. Finally on Monday after 11:00AM I called them to see what was going on. Specifically left my name and my phone number. I did not receive a return call after my leaving two messages. Finally reached Mike Shay, who stated that Kyle texted my girlfriend, (who did have the car with her at her work) to advise that two guys called off work and that they were not able to pick it up today. That's all fine and things like this happen, but the whole point is that no one from the dealership even called me in advance, like maybe Friday or even Saturday, to confirm our appointment, and to even learn where the car would be for them to pick up. I had to call on the day we were verbally told it "could happen" only to learn this. So the following day the car gets picked up. We gave the car with a full tank of gas. The car was returned with 1/4 tank and there was hardened bird droppings all over the hood. After applying the paint seal coat, it must have been parked under a tree at the dealership, and no effort was made to return our car in a clean condition. It was very obvious and there is no way the driver could have missed this. the vehicle is white and the bird droppings where yellow and red, and there were several splatters, at least 8. It wasn't like it happened on the drive. When we messaged our finance guy, the sales person for this transaction, he has failed to acknowledge the concern and disappointment. Very disappointing lack of detail and customer service. We learned our lesson, even though it wasn't too terribly far away, buy local, which is what we will do next time. More

by Dave Verified Customer Verified Customer

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