Mike Shay | Page 14

Excellent Customer Service and No Pressure At first I wasn't very sure of what car I wanted so I went to many dealerships and Acura surpassed all expectations. The customer service is amazing! At first I wasn't very sure of what car I wanted so I went to many dealerships and Acura surpassed all expectations. The customer service is amazing! Mike was very knowledgeable and took the time to explain all the details and differences from one car to another without pressuring me to make a same day decision. I highly recommend Acura Columbus to anyone who is looking for a new or used vehicle! More

by hinkle.rhayssa Verified Customer Verified Customer

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MDX Sport Hybrid If I could give more than five stars, I would. This was my second purchase from this dealer. My family outgrew my 2012 TSX, and I chose to replace it If I could give more than five stars, I would. This was my second purchase from this dealer. My family outgrew my 2012 TSX, and I chose to replace it with an MDX Sport Hybrid. The specific model I wanted continues to be difficult to find. Despite this, Mike and his team were able to find the Hybrid MDX equipped exactly as I wanted in the color combination I wanted and gave me a very fair price. It was the smoothest car purchase I've ever had once the vehicle arrived. I'm extremely happy with my purchase experience and have always been happy with their service team when I had my TSX. I strongly recommend this dealer to anyone wanting an Acura in central Ohio. More

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Efficient and professional Had an appointment with Dwayne who was prompt, courteous and well-prepared. He was not pushy or aggressive, he listened, and was very responsive to m Had an appointment with Dwayne who was prompt, courteous and well-prepared. He was not pushy or aggressive, he listened, and was very responsive to my questions. An overall pleasant experience. More

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Poor communication and used 3/4 tank of our gas My review doesn't actually reflect the service center, as we were not actually there. So, even though I rated it low, I state "Yes" to recommending th My review doesn't actually reflect the service center, as we were not actually there. So, even though I rated it low, I state "Yes" to recommending them, because the issues were not exactly service department related. I purchased a pre-owned MDX and the add ons of warranty, paint, fabric and windshield coating. The items were purchased on a Tuesday at closing time. It was suggested to me that since we live about and hour and 20 minutes away that they would send a driver to us to pick up the vehicle on Monday. The next several days went buy and no communication from them as to when they would come to us or even to inquire where the vehicle would be at the time, since it was a working day. Finally on Monday after 11:00AM I called them to see what was going on. Specifically left my name and my phone number. I did not receive a return call after my leaving two messages. Finally reached Mike Shay, who stated that Kyle texted my girlfriend, (who did have the car with her at her work) to advise that two guys called off work and that they were not able to pick it up today. That's all fine and things like this happen, but the whole point is that no one from the dealership even called me in advance, like maybe Friday or even Saturday, to confirm our appointment, and to even learn where the car would be for them to pick up. I had to call on the day we were verbally told it "could happen" only to learn this. So the following day the car gets picked up. We gave the car with a full tank of gas. The car was returned with 1/4 tank and there was hardened bird droppings all over the hood. After applying the paint seal coat, it must have been parked under a tree at the dealership, and no effort was made to return our car in a clean condition. It was very obvious and there is no way the driver could have missed this. the vehicle is white and the bird droppings where yellow and red, and there were several splatters, at least 8. It wasn't like it happened on the drive. When we messaged our finance guy, the sales person for this transaction, he has failed to acknowledge the concern and disappointment. Very disappointing lack of detail and customer service. We learned our lesson, even though it wasn't too terribly far away, buy local, which is what we will do next time. More

by Dave Verified Customer Verified Customer

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Excellent service and a fair deal for all I worked with Sales Consultant Dwayne Turner to buy a used vehicle from Acura Columbus. Dwayne was attentive, set accurate expectations and worked ha I worked with Sales Consultant Dwayne Turner to buy a used vehicle from Acura Columbus. Dwayne was attentive, set accurate expectations and worked hard to secure a deal that was fair for me and for them. Sales Manager Mike Shay was friendly, fair and supported Dwayne in this process. Kyle was faultless in helping me to complete the deal from a finance perspective. All three are highly recommended. More

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All good except for one thing. Our salesman Mr. Green was wonderful. He was very kind and treated us very well. Mr. Duncan in finance was great. He made the finance process go as Our salesman Mr. Green was wonderful. He was very kind and treated us very well. Mr. Duncan in finance was great. He made the finance process go as well as I've ever seen. The only thing that caused us heartburn was our experience with Mr. Shay. During the negotiation process he told us we could get back in our car and go back to WV. This was very unprofessional and if anything would keep me from returning to this dealership this would be it. I've never had a sales manager tell me I could get in my car and leave just because we didn't agree with the deal presented to us. I would have left at that moment had it not been for my wife who didn't want to give up on the deal. We drove over 3 hours to purchase the vehicle, and the last thing we wanted to hear was a manager tell us to go back home in the same vehicle we showed up in. Perhaps he was having a bad day, but I still believe that's a line which should not have been crossed. If anyone actually reads these reviews we would love to hear your feedback. More

by CHANSAUCE Verified Customer Verified Customer

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Great job Acura Columbus My son needed a car quickly and Acura Columbus had one that fit the bill. They stretched more than what you would think is reasonable to get it done. My son needed a car quickly and Acura Columbus had one that fit the bill. They stretched more than what you would think is reasonable to get it done. Thanks to Dwayne, Mike and Ian for a great experience. More

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Smooth Experience The sales person I interacted with most (Andrew Bine) was very responsive and helpful throughout the process. Once at the dealership, everyone seemed The sales person I interacted with most (Andrew Bine) was very responsive and helpful throughout the process. Once at the dealership, everyone seemed to be friendly, courteous and professional. The buying process was pretty smooth, stress free and up-sell free. Andrew did a bang-up job of listening to my needs and help to the best of his ability to get me the best deal. Not only was he responsive pre-sale, but very responsive post sale as well. All in all I would definitely recommend Acura Columbus to my friends and colleagues. 5* to Andrew for all his help and professionalism. More

by KP Verified Customer Verified Customer

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Purchase of a 3 year old RDX I wasn't having much luck finding a RDX in Cincinnati so I decided to look at neighboring Columbus. I had to do most of my looking online and had a c I wasn't having much luck finding a RDX in Cincinnati so I decided to look at neighboring Columbus. I had to do most of my looking online and had a conversation or two with Mike. It seemed as if they were going through a tough time as their GM had resigned so it seemed a bit chaotic. I was slightly disappointed that I was more or less set to come purchase a car on Saturday that I was told on Wednesday was in good condition...then on Friday night a got a call about dings and dents on lift gate and rubbing on rotors. I had a ride lined up to go on Saturday and now I didn't know whether we would or not. I had asked for them to give me an update on what the service dept had done before I end of day Friday, but I didn't get a call until Saturday. Nontheless, I made the trip anyway. Mike paired me with a young associated named Andrew who was a very nice guy and I enjoyed working with. The RDX I had been talking to them about turned out to not be in great condition... dings were real, interior wasn't that well cared for, and it had a little bit of a scent to it. However, there was another RDX that was far nicer albeit 2k more expensive....and long story short I bought that car. After we were about done with the paper work Mike told me there was only one key for the car. I asked him to cover it, he said he couldn't. I asked him to split it, he said he couldn't. He just told me to go to an Acura dealer back in Cinci and get one from them for ~$300. To me it was very disappointing that I was spending 25,000 on a vehicle and they wouldn't buy me a key. Especially given they didn't really tell me about it before-hand. It felt a little shady... Overall experience was ok... 4 starts borderline 3 stars. It would have been 4 borderline 5 if they had taken care of the key... but as it states now it's quite close to flipping to a ""3" review *I'm adding on to this... The owner and someone from the customer service team got in touch with me after I wrote the initial review and told me they would be happy to provide me with a key. They mailed it to me just a couple days later. When I get it they have it set-up so I can go to the local Acura back here in Cincinnati and get it programmed. That was a very pleasant surprise and a great follow-up from the owner and customer team. Thank you! More

by jjl245 Verified Customer Verified Customer

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car purchase Acura Columbus made my car buying process very seamless, everything from the test drive to financing. Mike was very professional and great to work wi Acura Columbus made my car buying process very seamless, everything from the test drive to financing. Mike was very professional and great to work with. More

by dmihaly Verified Customer Verified Customer

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