Mike Shay | Page 14

Excellent service and a fair deal for all I worked with Sales Consultant Dwayne Turner to buy a used vehicle from Acura Columbus. Dwayne was attentive, set accurate expectations and worked ha I worked with Sales Consultant Dwayne Turner to buy a used vehicle from Acura Columbus. Dwayne was attentive, set accurate expectations and worked hard to secure a deal that was fair for me and for them. Sales Manager Mike Shay was friendly, fair and supported Dwayne in this process. Kyle was faultless in helping me to complete the deal from a finance perspective. All three are highly recommended. More

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All good except for one thing. Our salesman Mr. Green was wonderful. He was very kind and treated us very well. Mr. Duncan in finance was great. He made the finance process go as Our salesman Mr. Green was wonderful. He was very kind and treated us very well. Mr. Duncan in finance was great. He made the finance process go as well as I've ever seen. The only thing that caused us heartburn was our experience with Mr. Shay. During the negotiation process he told us we could get back in our car and go back to WV. This was very unprofessional and if anything would keep me from returning to this dealership this would be it. I've never had a sales manager tell me I could get in my car and leave just because we didn't agree with the deal presented to us. I would have left at that moment had it not been for my wife who didn't want to give up on the deal. We drove over 3 hours to purchase the vehicle, and the last thing we wanted to hear was a manager tell us to go back home in the same vehicle we showed up in. Perhaps he was having a bad day, but I still believe that's a line which should not have been crossed. If anyone actually reads these reviews we would love to hear your feedback. More

by CHANSAUCE Verified Customer Verified Customer

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Great job Acura Columbus My son needed a car quickly and Acura Columbus had one that fit the bill. They stretched more than what you would think is reasonable to get it done. My son needed a car quickly and Acura Columbus had one that fit the bill. They stretched more than what you would think is reasonable to get it done. Thanks to Dwayne, Mike and Ian for a great experience. More

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Smooth Experience The sales person I interacted with most (Andrew Bine) was very responsive and helpful throughout the process. Once at the dealership, everyone seemed The sales person I interacted with most (Andrew Bine) was very responsive and helpful throughout the process. Once at the dealership, everyone seemed to be friendly, courteous and professional. The buying process was pretty smooth, stress free and up-sell free. Andrew did a bang-up job of listening to my needs and help to the best of his ability to get me the best deal. Not only was he responsive pre-sale, but very responsive post sale as well. All in all I would definitely recommend Acura Columbus to my friends and colleagues. 5* to Andrew for all his help and professionalism. More

by KP Verified Customer Verified Customer

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Purchase of a 3 year old RDX I wasn't having much luck finding a RDX in Cincinnati so I decided to look at neighboring Columbus. I had to do most of my looking online and had a c I wasn't having much luck finding a RDX in Cincinnati so I decided to look at neighboring Columbus. I had to do most of my looking online and had a conversation or two with Mike. It seemed as if they were going through a tough time as their GM had resigned so it seemed a bit chaotic. I was slightly disappointed that I was more or less set to come purchase a car on Saturday that I was told on Wednesday was in good condition...then on Friday night a got a call about dings and dents on lift gate and rubbing on rotors. I had a ride lined up to go on Saturday and now I didn't know whether we would or not. I had asked for them to give me an update on what the service dept had done before I end of day Friday, but I didn't get a call until Saturday. Nontheless, I made the trip anyway. Mike paired me with a young associated named Andrew who was a very nice guy and I enjoyed working with. The RDX I had been talking to them about turned out to not be in great condition... dings were real, interior wasn't that well cared for, and it had a little bit of a scent to it. However, there was another RDX that was far nicer albeit 2k more expensive....and long story short I bought that car. After we were about done with the paper work Mike told me there was only one key for the car. I asked him to cover it, he said he couldn't. I asked him to split it, he said he couldn't. He just told me to go to an Acura dealer back in Cinci and get one from them for ~$300. To me it was very disappointing that I was spending 25,000 on a vehicle and they wouldn't buy me a key. Especially given they didn't really tell me about it before-hand. It felt a little shady... Overall experience was ok... 4 starts borderline 3 stars. It would have been 4 borderline 5 if they had taken care of the key... but as it states now it's quite close to flipping to a ""3" review *I'm adding on to this... The owner and someone from the customer service team got in touch with me after I wrote the initial review and told me they would be happy to provide me with a key. They mailed it to me just a couple days later. When I get it they have it set-up so I can go to the local Acura back here in Cincinnati and get it programmed. That was a very pleasant surprise and a great follow-up from the owner and customer team. Thank you! More

by jjl245 Verified Customer Verified Customer

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car purchase Acura Columbus made my car buying process very seamless, everything from the test drive to financing. Mike was very professional and great to work wi Acura Columbus made my car buying process very seamless, everything from the test drive to financing. Mike was very professional and great to work with. More

by dmihaly Verified Customer Verified Customer

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Purchase Acura RDX No high pressure sales, Great to work with, everyone was professional and helpful. I would return to purchase a car here in the future. Thank You No high pressure sales, Great to work with, everyone was professional and helpful. I would return to purchase a car here in the future. Thank You More

by tdchap Verified Customer Verified Customer

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quick car wash! I routinely have my Acura TL washed at the Dublin ACURA shop. Very Courteous, efficient pleasant and fruitful experience; lounge, coffee, snacks. In t I routinely have my Acura TL washed at the Dublin ACURA shop. Very Courteous, efficient pleasant and fruitful experience; lounge, coffee, snacks. In the past I have had windshield wiper blades replaced. Fee was very nominal,; service immediate! In the past, when I first acquired the TL, I needed to link my cell Blue-Tooth to the TL's Hands-Free. Salesman Mike Shay readily implemented that in a few minutes! More

by ACAMPANELLA Verified Customer Verified Customer

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Excellent and understanding They were excellent working with me. They understood my memory problems, yet helped me work through them. They new they would have to explain the same They were excellent working with me. They understood my memory problems, yet helped me work through them. They new they would have to explain the same items to my wife after discussing them with me, but still worked to include me in the information sharing. I was deteriorating due to my diabetes lowering my sugar, but they completely understood. More

by bob89 Verified Customer Verified Customer

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Good experience This dealership was very knowlegeable about the cars they sale and very easy to reach. They even answered my calls after hours! It was overall an eas This dealership was very knowlegeable about the cars they sale and very easy to reach. They even answered my calls after hours! It was overall an easy process. The salesman are professional and do not come off as aggressive. More

by Agentpeate Verified Customer Verified Customer

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