Mike Szafraniec | Page 14

Went in for an oil change and a few other small issues I had with the car, first time dealing with this dealership and it will most likely be my last. Miguel, my first service rep was a nightmare, never res had with the car, first time dealing with this dealership and it will most likely be my last. Miguel, my first service rep was a nightmare, never responded to me texts, calls, emails, it got so bad to the point where I had to physically go in and ask for another service rep. Which landed me on Mike S, I can’t say anything bad about the experience he gave me, always ontop of his game, even gave me his personal cell to make sure he can get back to me on his days off. When I took my car in the second time, my car was essentially used for personal use. I have the CarNet app which shows me where my car is, when a window is open, when the car turns on so I noticed it being turned on at 9pm. Looked at the location and noticed Multiple technicians taking my car home to “diagnose” the problem but the only thing that was diagnosed was 107 miles put on my car that didn’t need to be. My car was in the shop since Saturday, on Wednesday I go in to speak with the GM, Mike Z, he made my wife and I wait while he made coffee, got settled, spoke to other employees. Nice guy at first but very manipulative, turned everything around on us. We happened to find a vape in our car that was not ours, most likely one of the mechanics so we expressed our concerns and wanted to figure out a solution. He seemed on board, stated he would keep us updated (never did) which lead us to reaching out to him. When we reached out he started getting very defensive and not at all the same man that we sat down with the previous night. We mentioned that if he is unable to resolve our issue we would like to speak with someone higher, his boss Mario Murgado. Once that name was mentioned he cooled off a bit. All in all, the service has been horrible at this dealership aside from Mike S. Nothing was resolved, they are covering themselves by stating the vape was not theirs and offered to do a free detail on my vehicle. If you’re looking to get manipulated then feel free to go to this dealership otherwise I’d run in another direction. More

Report | Print

Beto was extraordinary and helped us in all of our doubts with out a doubt amazing service with out a doubt amazing service More

by avilaantonio42 Verified Customer Verified Customer

Report | Print

Mike Fzafraniec is the best, he is very informative and provides great services. Service is efficient provides great services. Service is efficient More

by SCOTT7260 Verified Customer Verified Customer

Report | Print

Both service advisors who helped me were responsive and professional! Thank you Adam and Mike!! professional! Thank you Adam and Mike!! More

by KTHIER12 Verified Customer Verified Customer

Report | Print

The online tool was simple to schedule an appointment and they completed service within the estimated time frame. I would recommend this dealership for any service needed for your vehicle. they completed service within the estimated time frame. I would recommend this dealership for any service needed for your vehicle. More

by BFALZETTA Verified Customer Verified Customer

Report | Print

We were pleased with the service. Congenial, professional people who attended to us. We will be back! Congenial, professional people who attended to us. We will be back! More

by ACSEMMES Verified Customer Verified Customer

Report | Print

They are horrible at communication and follow-up with customers. They aren’t very honest and like to give the run around. After being told that my car went through a thorough inspection, the next day I n customers. They aren’t very honest and like to give the run around. After being told that my car went through a thorough inspection, the next day I noticed issues. I brought it back to be serviced and waited 3.5 hrs so they could “diagnose” the problem, only to be told I would have to bring it back. I was told I would hear something back from the manager that week however it took for me to call almost two weeks later to get an update on my vehicle. I was told bring it back in so that they could fix one issue (because they got the parts in) and that they would have to “diagnose” the other issue (again) which I was told had already been done in the 3.5 hrs I waited the first time. Poor service. More

by willisc69 Verified Customer Verified Customer

Report | Print

Preston was excellent in trade discussions and options. He was very detailed in explaining the vehicles option. He was very detailed in explaining the vehicles option. More

Report | Print

Took several attempts to get an update from original service advisor. 2nd service advisor was on the ball and great with updates. service advisor. 2nd service advisor was on the ball and great with updates. More

by LG Verified Customer Verified Customer

Report | Print

Friendly and great service. Especially Mike from VW service advisor. He will go out his way to accommodate for my complimentary car loaner. service advisor. He will go out his way to accommodate for my complimentary car loaner. More

by ALWAYSMILE99 Verified Customer Verified Customer

Report | Print