Mike Szafraniec
Mike Szafraniec at Volkswagen of Downtown Chicago

Mike Szafraniec | Page 20

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.6
283 Reviews
4.6

283 Reviews

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283 Reviews of Mike Szafraniec

August 19, 2021

Dealership Rating
Employee Rating

Excellent service. It is a pleasure to work with Mike Szafraniec, with whom I've worked with in the past He is knowledgeable regarading the needs of the car, he keeps me informed along the way, and, I th More

by SSUPERFINE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 19, 2021

Volkswagen of Downtown Chicago responded

We appreciate your business, Sara! Thank you for the kind words for Mike and our service department. We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 18, 2021

Dealership Rating
Employee Rating

Mike was very helpful and very pleasant to work with. His customer service is outstanding. The dealership was very accommodating to my time frame for having the work completed. More

by DKGUENTHNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2021

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

August 10, 2021

Dealership Rating
Employee Rating

The service was great no problems 👍first time I had service under 150.00 unbelievable and out in a reasonable time. Will be back soon More

by SELENA.WHITE0126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review, Selena! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

August 10, 2021

Dealership Rating
Employee Rating

Scheduling service was simple and my customer service rep, Mike, explained what was needed, provided the details and offered me choices regarding when and what to do right now. Excellent service. More

by FLYNNSC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2021

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

August 04, 2021

Dealership Rating
Employee Rating

Awesome Service Dept!! Was in an out earlier than expected! My Atlas was Cleaned up and waiting for me. Always happy to stop bye the Dealer. Top notch Dealer!! Mike Z GM stopped by to make sure ever More

by JUNBUGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco , Adam Khamsot, Miguel Meza, Gerardo Negrete, Mark Newton, Frank Stanghellini

Aug 04, 2021

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your wonderful feedback with our service team, and we look forward to working with you again!

August 02, 2021

Dealership Rating
Employee Rating

The customer service given was mediocre! I worked with Mike usually and was very disappointed that didn’t have the chance to work with him. His service was fantastic! Embuerto service was lacking I had to More

by MILES.KIMBERLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado

Aug 03, 2021

Volkswagen of Downtown Chicago responded

Thanks you for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We will share your comments with the team. We truly appreciate your business and hope to see you again soon!

August 02, 2021

Dealership Rating
Employee Rating

My personal items were taken out of my glove box. Very saddened and disappointed. Unprofessional and the manager BILL never did call me back. My belongings should never have been touched or taken. More

by Angie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado , Adam Khamsot

Aug 19, 2021

Volkswagen of Downtown Chicago responded

Angie, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly at your convenience. Thank you for your time, Angie.

July 22, 2021

Dealership Rating
Employee Rating

Wonderful experience and lovely staff! They explained everything thoroughly and answered all my questions. Very smooth process and I would recommend them to everyone I know. More

by ALLISONGRONKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco , Adam Khamsot, Miguel Meza, Gerardo Negrete

Jul 22, 2021

Volkswagen of Downtown Chicago responded

Allison, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

July 19, 2021

Dealership Rating
Employee Rating

My car was service there and Mike in the service dept. was awesome. He was very informative, precise, helpful and patient when explaining everything about my car. When i do bring it back for service again More

by PAYNE4084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2021

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago! We look forward to having you as one of our valued customers for many more years to come!

July 13, 2021

Dealership Rating
Employee Rating

They were cool and very helpful. The service department did everything under the sun to make sure I was satisfied. A few bumps was came upon but we were able to get over those with ease. More

by DAKOTALUELLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2021

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

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