Mike Szafraniec | Page 22

Volkswagen of Downtown Chicago location has mediocre customer service and works too slow to diagnose and fix issues. Every time I have to come in, I use a different service specialist and I have been di customer service and works too slow to diagnose and fix issues. Every time I have to come in, I use a different service specialist and I have been disappointed by each of them. I would not recommend this location to anyone and do not plan to go back. More

by TSpice Verified Customer Verified Customer

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I had a great service experience, Mike answered all of my questions and got me out as fast as he could. I will definitely go back on my next appointment. questions and got me out as fast as he could. I will definitely go back on my next appointment. More

by jiriveraangeles Verified Customer Verified Customer

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All that needs to be said is highlighted in the “could you say” section at the bottom of the rating. I appreciated the service provided by Mike. you say” section at the bottom of the rating. I appreciated the service provided by Mike. More

by douglasedward48 Verified Customer Verified Customer

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Close to home, and we appreciate the expertise on Volkswagens. All service specialists are helpful. They sensure that all relevant coupons get applied, which helps. Volkswagens. All service specialists are helpful. They sensure that all relevant coupons get applied, which helps. More

by pjnebrida Verified Customer Verified Customer

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I was under the impression that when I got my car back I was going to have a full tank of gas. When I purchased it the week earlier it was to late in the day & that is why I brought it in. Instead I got it was going to have a full tank of gas. When I purchased it the week earlier it was to late in the day & that is why I brought it in. Instead I got it back w/ less than 10 miles left in the tank. More

by timmccauley24 Verified Customer Verified Customer

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Volkswagen of Downtown Chicago once again met its gold standards of service. I dropped my car off in the morning at the designated time and the service was completed the same day on time and with utmost standards of service. I dropped my car off in the morning at the designated time and the service was completed the same day on time and with utmost efficiency on every level. Thank you VW. More

by LDONKEL14 Verified Customer Verified Customer

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I took my car in to fix the sway bars. Adam met me inside the door and checked me in. He arranged a Lyft ride for me and I went to work. I got a text message when my car was repaired. It was washed and waiti the door and checked me in. He arranged a Lyft ride for me and I went to work. I got a text message when my car was repaired. It was washed and waiting for me when I arrived. The service was excellent. More

by Lennymc2 Verified Customer Verified Customer

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Although I was there for 5 hours, the service was great. The service person kept me informed as to how soon my car would finished. Thank you The service person kept me informed as to how soon my car would finished. Thank you More

by Janeen Verified Customer Verified Customer

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Mike S was great. He's now my go to guy. Super easy to work with and made getting the vehicle repaired a very easy experience. work with and made getting the vehicle repaired a very easy experience. More

by CURTMINER Verified Customer Verified Customer

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100% satisfaction - so efficient. Mike and Sal were not only kind but expeditious and explained everything with clarity and confidence. Sal knew what the (small) problem was immediately and jumped on it! only kind but expeditious and explained everything with clarity and confidence. Sal knew what the (small) problem was immediately and jumped on it! More

by peggy Verified Customer Verified Customer

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