Mike Szafraniec | Page 6

Honesty and good work ethic , understanding of what will be done when i walk in as well as the price if warranty don’t cover be done when i walk in as well as the price if warranty don’t cover More

by MSMITH726760 Verified Customer Verified Customer

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Very pleased -service manager Mike Szafraniec was very thorough and helpful. If your VW needs service this is the place to go. thorough and helpful. If your VW needs service this is the place to go. More

by METALSMAN Verified Customer Verified Customer

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The dealership was very clean the staff was absolutely accommodating and very helpful, will most certainly keep coming back accommodating and very helpful, will most certainly keep coming back More

by LUKESZAFRANIEC Verified Customer Verified Customer

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This was my first visit with Volkswagen and the service was great and Mike was absolutely fantastic. I would recommend this location to friends and family. was great and Mike was absolutely fantastic. I would recommend this location to friends and family. More

by LILLIAN_PENA Verified Customer Verified Customer

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After owning cars for 12 years, Mike was the best service advisor I’ve worked with. He thoroughly explained everything to me and his recommendations were solid. I felt like I could trust him. I would come ba advisor I’ve worked with. He thoroughly explained everything to me and his recommendations were solid. I felt like I could trust him. I would come back to work with him again. More

by AARONS3757 Verified Customer Verified Customer

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Mike was helpful from the start in what was a spontaneous visit to the dealership because of wet seats. The diagnosis was initially grim: a new passenger seat cushion with sensors would cost $1,234 and parts visit to the dealership because of wet seats. The diagnosis was initially grim: a new passenger seat cushion with sensors would cost $1,234 and parts weren't available for a week. But we decided to hold off and-- loband behold it dried out enough for the air bag sensor to reengage on its own. Hooray More

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Mike is simply the best to work with. He is informative, kind and always willing to help. He is informative, kind and always willing to help. More

by GABBRINGLE Verified Customer Verified Customer

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Mikę Szafraniec isTHE best service specialist with whom I have ever dealt with. And I compare him to the service managers at Loeber Motors Chicago where I did all my car business (I was a consistent Merce I have ever dealt with. And I compare him to the service managers at Loeber Motors Chicago where I did all my car business (I was a consistent Mercedes owner) for 25 years; Land Rover Winnetka (Range Rover 1992-2016); and Imperial Motors Jaguar Wilmette where we dealt for our family vehicles. He is superb. Beyond being extraordinarily well mannered and professional in these changing times he explains everything that has to do with the condition and maintenance of my last purchase of a darling little VW beetle - an incomparable little errand and fun car. I feel safe with him advising me on my car. And that is paramount to me. Second the maintenance costs and the purpose is the dependability of my vehicle! The VW Downtown Chicago dealership has been renovated to a very high level and his professionalism exceeds even that. Mike recently reviewed my warranty with me as I was not able to get a response for the warranty department. I expect that if he continues to be my service professional I will keep the vehicle along time and service it at VW Downtown Chicago. I cannot say enough positive things about Mike because his service and client attitudes are both deep and comprehensive. I believe he is perfect. I will recommend VW Downtown Chicago 1) because of him, 2) because of its appearance, and 3) because of its location. I hope nothing changes. More

by MSGEBHARD Verified Customer Verified Customer

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Mike in service is terrific very knowledgeable and easy to communicate with. Very happy to work with him and the service dept. to communicate with. Very happy to work with him and the service dept. More

by ell0 Verified Customer Verified Customer

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Mike was very helpful and informative about service. He also offered info on nearby restaurant. Great customer service. He also offered info on nearby restaurant. Great customer service. More

by tyarb Verified Customer Verified Customer

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