Mike Szafraniec | Page 5

The service at what is now called Downtown Volkswagen unfortunately has gone downhill in my many years as a VW owner. Difficult to schedule, difficult to get a service technician on the phone, and poor unfortunately has gone downhill in my many years as a VW owner. Difficult to schedule, difficult to get a service technician on the phone, and poor communication. I booked service for a Monday morning and was told I could park the car on the street Sunday night and leave keys in a drop-box. Only problem is there is no drop-box—so the whole affair was a waste of time. The dealer has also implemented a new point-of-sale system and charges a 3-percent fee on credit card transactions. That is just nickel-and-dime-ing customers. I don’t have another VW dealer conveniently located; VW would be my first-choice car for an upcoming purchase, but I’m likely to migrate to another brand. More

by WBWEILAND Verified Customer Verified Customer

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Luis has been awesome thanks so much for all you do for me and my car! me and my car! More

by TERRENCE.NORWOOD Verified Customer Verified Customer

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I appreciated the transparency in reviewing and showing in a video the additional work that they proposed to do. I booked my appointment in the VW app but apparently they do not take those appointments. It in a video the additional work that they proposed to do. I booked my appointment in the VW app but apparently they do not take those appointments. It was for a Friday at 3pm. It was for a routine oil change and check up and warranty. I had to go the next day and drop the car on a first arrived first served base. I was the second in line. It took about 4 hours to get my car back. They have a nice waiting room with a coffee machine and wi-fi. Overall good experience, the booking system needs improvement or they should remove themselves from the app. More

by SIMON C. Verified Customer Verified Customer

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Helpful, kind, efficient. I felt comfortable and in good care the whole time! Thanks so much. I felt comfortable and in good care the whole time! Thanks so much. More

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Best service I have ever had by the writer and workmanship. Work done properly and on time. workmanship. Work done properly and on time. More

by KRUZENRIQUE Verified Customer Verified Customer

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This is my third VW at this dealership. I have found the staff very professional. I worked with Jon Oomans and he answered all my questions and concerns and made the process very smooth and I have found the staff very professional. I worked with Jon Oomans and he answered all my questions and concerns and made the process very smooth and efficient. More

by albertoferrari Verified Customer Verified Customer

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Michael was very transparent with his commitments which I really like.. For ex. The time it might take to service the car. I also appreciate his commitment to getting a part replaced. He ensured the timel really like.. For ex. The time it might take to service the car. I also appreciate his commitment to getting a part replaced. He ensured the timelines are met, he adhered to my request(which he could have easily denied) even if that required going out of his way, he followed up nicely. Overall, it was a pleasant experience. More

by as3262 Verified Customer Verified Customer

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They are serious and competent about what ever they do when it comes to jobs related and on time when it comes to jobs related and on time More

by JQUAINOOO Verified Customer Verified Customer

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Michael was very knowledgeable about the cars he’s servicing at Volkswagen. Much more helpful than other locations I’ve been too! servicing at Volkswagen. Much more helpful than other locations I’ve been too! More

by BGRAVES1023 Verified Customer Verified Customer

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Volkswagen of Downtown Chicago has graciously responded to my earlier review of their service department. We had a purposeful discussion, and resolution. to my earlier review of their service department. We had a purposeful discussion, and resolution. More

by RRALASKO Verified Customer Verified Customer

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