Mike Taylor | Page 22

Great customer service from Mike. He informed me of some additional services that were due for my car & explained the additional costs (without pressuring me). I decided to have the He informed me of some additional services that were due for my car & explained the additional costs (without pressuring me). I decided to have the work done while the car was there which increased the appt. time to 3 hours. Mike called a Lyft ride to take me home (& bring me back when the work was done) so that I didn't have to wait at the dealership. I've been a happy Royal Moore customer for nearly 30 years. I've purchased 2 cars from them & only trust them when they need serviced. Thanks! More

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Mike Taylor is the best service Asvisor I ever had. He is attentive and thorough in his response to concerns or request.He does not hesitate to take extra time and effort to get the desired result.He m He is attentive and thorough in his response to concerns or request.He does not hesitate to take extra time and effort to get the desired result.He make sure his customers are happy,when they leave after service.he got my leaky tonneau cover issue resolved. More

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Convenient location. I was greeted promptly. Nice waiting area. There was a little confusion on my request for adjustment on the electronic key settings. Might have b I was greeted promptly. Nice waiting area. There was a little confusion on my request for adjustment on the electronic key settings. Might have been because I have a Lexus and not a Toyoto. More

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Outstanding service, had 20k service done on my Highlander and was in and out in 25 minutes. Thank you Royal Moore. Highlander and was in and out in 25 minutes. Thank you Royal Moore. More

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Took 4 trips to fix the problem and it wasn’t till I physically showed them that the strut was shot. I honestly don’t even think that the mechanic even looked at the car but just said it was fine. And physically showed them that the strut was shot. I honestly don’t even think that the mechanic even looked at the car but just said it was fine. And even came up with bogus problems that had nothing to do with the video I sent them and showing them that the noise was coming from the front. I did like Mike but was definitely confused with the information he was giving me. I felt like the mechanic was feeding him a line. also, on a different matter I was going to buy a brand new Toyota tundra from you guys and your price was 72,000 I went to Wilsonville they had the exact truck I wanted I paid 62,000 out the door. I have bought a Toyota Tacoma and a Highlander from you guys and always liked you in the past. I don’t know what happened or what changed? More

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They were very helpful. And gave us the information to go forward with repairs after we moved to a different state. And gave us the information to go forward with repairs after we moved to a different state. More

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My RAV4 required a multi-day maintenance. Mike handled it all including a no-cost rental. He had it done when promised. I am sticking with Toyota and Royal Moore. Extra bonus. Emily help Mike handled it all including a no-cost rental. He had it done when promised. I am sticking with Toyota and Royal Moore. Extra bonus. Emily helped me retrieve a forgotten item in the rental car. She was very nice and called me when she said she would. More

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Mike exemplified service during my experience getting an acceleration issue checked out at Royal Moore Toyota. He kept me informed and went above and beyond to ensure I was satisfied with my visit. acceleration issue checked out at Royal Moore Toyota. He kept me informed and went above and beyond to ensure I was satisfied with my visit. More

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I was pretty disappointed in the dealership’s approach to dealing with my issue. I was told that cords in my car had been installed incorrectly. When I pointed out that must be a manufacturer defect, they to dealing with my issue. I was told that cords in my car had been installed incorrectly. When I pointed out that must be a manufacturer defect, they told me that was probably true but since they couldn’t verify that (despite us always taking the car to Toyota for service) that they wouldn’t cover the cost of repair. They discounted me a little bit, but based on the cost of repair I had to leave without getting some things fixed. More

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I came in to get information about my new car’s second key and Tristen was able to help me get it ordered and done the next day. Very helpful and will definitely be back for services key and Tristen was able to help me get it ordered and done the next day. Very helpful and will definitely be back for services More

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