Mike Toomey | Page 5

Another outstanding car buying experience at Tufankjian! This is the 3rd vehicle I purchased from this dealership. I always shop them last and wish I shopped them first as they always come though with the b This is the 3rd vehicle I purchased from this dealership. I always shop them last and wish I shopped them first as they always come though with the best customer service and best price. After a terrible experience at McGee Toyota in Hanover, I realized that I won’t be wasting my time in the future going elsewhere. Mike Toomey from internet sales was so professional and gave me an awesome deal via email. I was greeted by the handsome and incredibly intelligent Sam Leite who did a great job introducing me to my new car, a 2020 RAV4 Hybrid XLE. His knowledge of the vehicle was so impressive. He answered every single question I had with clear and easy to understand answers. Patrick Flaherty, a fellow yogi, made sure I had all the accessories I wanted on my new car. As soon as I saw his chakras bracelet and warm, welcoming smile, I got further confirmation that Tufankjian is THE dealer to do business with always. Finance manager Arthur Martel was joy to work with and so easy to talk to. Tufankjian, the third time was most definitely a charm! Thank you so much for taking all of the stress out of car buying and making it the fun, exciting experience that it should be. I LOVE YOU GUYS!!! Sending all my friends! Thank you! Dr. Diana Perry More

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A LONG but Great Experience! I purchased a brand new 2016 Toyota RAV 4 from this dealership three years ago, and it was such a pleasant experience that I knew when it was time to I purchased a brand new 2016 Toyota RAV 4 from this dealership three years ago, and it was such a pleasant experience that I knew when it was time to upgrade, this is the place I wanted to go to. I had been receiving emails from Mike Toomey & Brian Walsh over the past few months, and finally decided earlier this month, after viewing the new 2019 RAV 4 XLE Premium, that it was time for my upgrade. Bob H set up an appointment for me on March 5th, and I had specifically mentioned that I had only two hours to work with that day for a test drive. I met with Steve Lavanchy, who I immediately liked for his "old school" honesty and sense of humor. I had already specified what car I wanted to test drive, the XLE Premium, and after a brief conversation, Steve and I went out for a test drive. The drive was smooth and enjoyable, and an added bonus was the leather seats that were power operated on the driver's side. We came back, and talked about the vehicle, the trade in for my 2016 RAV4, and then Steve presented me with some figures to look at in terms of financing. The numbers weren't at first acceptable to me, but Steve made it a point to go back to the business office a few times in order to get me numbers I could work with. I had made an appointment to test drive a Honda HRV at another dealership, but after another brief conversation with Steve, I decided to put down a deposit & fill out an application form for financing. At no time during the two hours did Steve pressure me in any kind of way, he answered all my questions, and I was grateful for that. As there was no red RAV4 at the dealership, the dealership would contact other dealerships to see if they had one which Steve told me might take a few days. A few days later, Steve called to let me know that they were unable to obtain the red RAV4 from any other Toyota dealership so it had to be ordered from the plant which meant a week delay. He called me again the following week to let me know that the car was on a truck and should reach the dealership in a few days. Another few days went by, and when I called Steve, I was told that the car still had not arrived but was expected soon. I was called last Friday, and Steve told me that the car would be in Saturday March 23rd and scheduled me to come in at 12p. I received a call on Saturday and was told again that the truck had not yet arrived...Finally, this Monday, Steve called me with the best news ...the car was ACTUALLY at the dealership and I went down there that afternoon and picked up my car!! I believe that Steve was more frustrated about the delay than I was...but I knew what I wanted and was willing to wait for it & after viewing this beautiful ruby flair RAV4, it was definitely worth the wait and I appreciated Steve's constant updates on the status. I met with Donald in the business office to finalize the deal, and he presented me with refunds on services that were on my 2016 vehicle that could be transferred to my 2019 at a minimal additional cost. He also did not pressure me to purchase additional services that I did not want, and explained everything to me clearly. Yesterday, I had my inspection sticker and remote car/alarm system installed, in less than 90 minutes, and the service manager was very nice in explaining how the alarm/remote worked. I am VERY happy!!! More

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Wonderful experience This is the second lease with this location. This time I went alone and everyone I met was friendly, helpful and made me very comfortable with my pur This is the second lease with this location. This time I went alone and everyone I met was friendly, helpful and made me very comfortable with my purchase. Emmanuel went of his way to make sure I got the right car and explained all my options. He set up my Bluetooth and radio stations.😁 More

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Excellent dealership! I started with an online quote from Mike Toomey at Toyota Braintree, which was ultimately met after an easy, quick meeting with Gerry Gorham. The sta I started with an online quote from Mike Toomey at Toyota Braintree, which was ultimately met after an easy, quick meeting with Gerry Gorham. The staff was kind, supportive, and attentive. They met my requests for purchasing and were very straightforward with negotiations. I highly recommend this dealership and plan to buy from them again in the future. More

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Superior Service Joe and all contacts at Toyota of Braintree provide a professional and personal experience. It was a pleasure buying a car with the assistance of Joe and all contacts at Toyota of Braintree provide a professional and personal experience. It was a pleasure buying a car with the assistance of Joe. He answered every question and worked very hard to meet all of my requests. More

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Quick, friendly, informative and efficient Very helpful - I got exactly what I was looking for - a Toyota Prius Prime - they even had the color I was looking for - and had a great and informati Very helpful - I got exactly what I was looking for - a Toyota Prius Prime - they even had the color I was looking for - and had a great and informative test drive. Thanks guys!!! More

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No-hassle, respectful experience I had a comfortable, respectful experience with Gerry and the others who worked with me to complete my purchase. I got a fair deal and everyone respec I had a comfortable, respectful experience with Gerry and the others who worked with me to complete my purchase. I got a fair deal and everyone respected my time constraints-allowing me to leave and return, without pressure. At Boch Toyota, they forced me to stay when I needed to leave for important professional business. I am happy that I immediately found Toyota of Braintree for service and now for sales. More

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Fast and efficient Great service. Turned in a lease and got new lease. Was smooth transition. Everyone worked as a team. Will recommend this dealership to others. I i Great service. Turned in a lease and got new lease. Was smooth transition. Everyone worked as a team. Will recommend this dealership to others. I i More

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The staff is amazing and are very nice! Thoughtful. Easy to The sell team are amazingly organized and efficient. I was amazed we could accomplish so much in so little time. They answered any and all our questio The sell team are amazingly organized and efficient. I was amazed we could accomplish so much in so little time. They answered any and all our questions throughly and clearly in a highly professional and informed manner. They took all of our questions very seriously. We felt like VIPs. More

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Leasing a new Highlander For the fifth time I chose Braintree Toyota. Although previously from Weymouth I now reside in Norton Ma. Despite the hike from Norton the overall exp For the fifth time I chose Braintree Toyota. Although previously from Weymouth I now reside in Norton Ma. Despite the hike from Norton the overall experience of such excellent customer service is the reason I always return to Braintree. My agent was Joe Lawler and he was excellent. I drove away in. a beautiful 2018 Highlander. I would recommend Braintree Toyota to anyone . More

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