Mike Toomey | Page 4

Excellent overall experience. Friendliest staff. Made me feel comfortable from the beginning. Joe Lawlor was incredibly helpful throughout with a process that can be stressful. He Friendliest staff. Made me feel comfortable from the beginning. Joe Lawlor was incredibly helpful throughout with a process that can be stressful. He had great information and made me feel at ease. More

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Sam was phenomenal to work with and so helpful! He made buying my car a wonderful experience He made buying my car a wonderful experience More

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Joe L. Was amazing as always. He’s friendly & knowledgeable . He makes car shopping painless . knowledgeable . He makes car shopping painless . More

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My name is Erick James I have bought several vehicles from Toyota Dealership in Braintree I have been taking my vehicles there for service for years. A few weeks ago I came in around 720a to rotate tir from Toyota Dealership in Braintree I have been taking my vehicles there for service for years. A few weeks ago I came in around 720a to rotate tires change oil and diagnose why my AC was not working properly. I receive a text giving me a means of communication to check on my vehicle from the Service Department. Around 12 I texted to find out the progress no response. Around 1p I began calling first I was told only my advisor could give me information and she would call me back. Well around 230p this did not happen so I called again and I get another rude young man who cut me off and placed me on hold. Shortly after my adviser called and when I began stating my displeasure of her not responding to text or phone she said I am not gonna argue with you.your truck is ready she then hung the phone up on me before I was done stating my peace. I then proceeded to make my way to the dealership and spoke to a manager who did listen however he appeared disconnected. He responded with we ordered a part for your vehicle if you give us another chance we will make it right. A few days passed they called and said the part was delivered around 7/14 I brought my vehicle back to get the run around again. Now it was Friday 7/16 my new adviser is telling me the part did not come in. It should be in Monday or Tuesday come down I will get you a loaner. She puts me in a Toyota Camry after I expressed my 6’1” 245 body was not going from a Highlander to a Toyota Prias. No call on Monday I called Tuesday to learn my adviser is on a days off and no one had an update. Finally today Thursday 7/22 I received a call my vehicle is ready. I come down they bring my vehicle around and not only does the AC not work correctly it now does not come on at all in the rear of my vehicle. Now I go back in and express the problem to the same manager who does not look up or move from his seat to visualize my issue he just says drop your key off your adviser will handle it. I said xxxx no I refuse to repeat the poor service again. This vehicle is heading to Georgia on 7/30 and I have waisted time attempting to get it in order here!!! I later spoke to the adviser who put another manager on and he wants to speak with the Forman and make it right!! What would motivate me to chance giving this so called dealership another chance to possibly ruin my trip with the vehicle I trust they fixed!!!! Is Toyota’s Dealership in Braintree real or they just carry the name! I could get better service from a non dealership organization!!!! Totally pissed the xxxx Off!!! More

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Today my husband and I signed our third lease with Toyota of Braintree. Yet again we had a wonderful experience . Joe was extremely kind and professional. We had emailed the team asking questions before comi of Braintree. Yet again we had a wonderful experience . Joe was extremely kind and professional. We had emailed the team asking questions before coming in to make the return and purchase. When we arrived for our appointment Joe was ready to go and we were able to complete the processes within a few hours. I always recommend Toyota of Braintree and I will continue to do so. Not to mention this is my third highlander ( first hybrid) and I love them! More

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We were well treated by Joe Lawlor a second time. We leased 3 years ago and received the same first class professional service. He makes the process enjoyable. Bill & Lorraine Haddad leased 3 years ago and received the same first class professional service. He makes the process enjoyable. Bill & Lorraine Haddad More

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Very straightforward and polite every step of the way from sales , financing and to service. I had a time constraint and the accommodated me perfectly from sales , financing and to service. I had a time constraint and the accommodated me perfectly More

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This is our second vehicle purchased from this dealership. They are fantastic in every way a dealership can be. I highly recommend them to anyone! dealership. They are fantastic in every way a dealership can be. I highly recommend them to anyone! More

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Joe Lawlor was the best car salesman I have ever worked with. He was friendly, professional, expeditious and super helpful with any questions we had! My husband and I both left the dealership amazed at how with. He was friendly, professional, expeditious and super helpful with any questions we had! My husband and I both left the dealership amazed at how smooth the whole process went. I emailed back and forth with a manager to figure out budget ahead of time and he was quick to respond and very helpful. So happy with my new RAV4!! More

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I couldn’t have been teamed up with a better salesman, we hit it off from the beginning, Joe from Dorchester and myself from North Quincy.He is a true Catholic memorial gentleman. Joe treated me as I was fa hit it off from the beginning, Joe from Dorchester and myself from North Quincy.He is a true Catholic memorial gentleman. Joe treated me as I was family. I am thankful for meeting him. More

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