Mike Voss

Joey is great! Prompt, courteous, and very knowledgeable as to my service needs. Highly recommend! Prompt, courteous, and very knowledgeable as to my service needs. Highly recommend! More

by Tortelvis23 Verified Customer Verified Customer

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Great and quality fast service from Toyota Vallejo. Special mention to service advisors Tito and Yasbeth for excellent job. Special mention to service advisors Tito and Yasbeth for excellent job. More

by RVVTOY Verified Customer Verified Customer

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I purchased my Tacoma here less than a year ago. I keep coming back as I'm impressed by the Service Department. I had to get a windshield replacement which I know takes 3 to 4 hours for recalibrat I keep coming back as I'm impressed by the Service Department. I had to get a windshield replacement which I know takes 3 to 4 hours for recalibration. The dealership loaned me a free rental so I wouldn't have to sit here all day. Thank you Virgil! More

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First of all I would like to give the service advisor who helped me and wrote up the service work order five stars. He was extremely helpful, polite, and professional. On the other hand however, I was ext helped me and wrote up the service work order five stars. He was extremely helpful, polite, and professional. On the other hand however, I was extremely pissed-off (sorry for language) when I initially arrived at the dealership to drop my car off for service. I drove to a vacant service bay entry lane and was completely ignored by three service mechanics that were sitting out in front of the service bay, just a few feet from me. During a previous service at this dealership this didn’t happen, I was promptly greeted by a service tech when I arrived. They wrote up my work invoice and directed me to the waiting area. This time, the three service mechanics just glanced at me a few times and never approached me or informed someone I had arrived. After sitting in my car for about seven minutes I contemplated to either return home or leave the service bay area and park somewhere else to search out someone to assist me. I parked in another area and walked into the service office to ask for help. I told a service supervisor that I had an appointment and about what happened with the service mechanics not assisting me. His reply was that there are no “greeters” on Mondays. One of two things would have eliminated what happened to me. Someone should have approached me and directed me to the service office when I arrived. Another helpful correction for this is to have a sign posted on Mondays instructing customers to go to some specific location to check in. Even prohibiting workers from loitering out front would have a customer to go seek assistance immediately. Update to my Two Star rating I issued earlier: The Toyota dealership’s service manager, Michael Voss, reached out to me within 24 hours of submitting my earlier review. He was very apologetic about what happened with my arrival at my service appointment. He told me that he had a meeting with the maintenance personnel and service advisors; the subject was related to my service appointment experience. The focus was on interaction with customers and acknowledging their concerns with apologies from the staff instead of using excuses, a practice which can reduce frustration with the customer. He added that service individuals will no longer be allowed to loiter around out front when there is no work involved. Mr. Voss also informed me that there are greeters for customers on Mondays, it just so happened that there were none on the Monday of my appointment and that I should not have been told that they don’t have them on Mondays – an apology, not an excuse would have been appropriate here. If the inferred corrections that Mr. Voss stated to me have indeed been implemented, the dealership’s service department is worthy of a Five Star Rating. More

by elmore06 Verified Customer Verified Customer

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Great service fast and easy. I was in and out in no time. Would recommend I was in and out in no time. Would recommend More

by oaslami92 Verified Customer Verified Customer

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Excellent customer services, knowledgeable. helpful, and friendly. Commitment to on time delivery. Quick to point out potential future services needs. helpful, and friendly. Commitment to on time delivery. Quick to point out potential future services needs. More

by cncperalta Verified Customer Verified Customer

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Toyota vallejo employees are great. Service is outstanding. The dealership goes above and beyond to help and satisfy its customers! Service is outstanding. The dealership goes above and beyond to help and satisfy its customers! More

by AMLAVEZZ Verified Customer Verified Customer

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All of you there are just wonderful in all ways. Very very sincerely marilyn andrews Very very sincerely marilyn andrews More

by minnidog3 Verified Customer Verified Customer

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Sean helped us with our scheuled service and when I told him there were a few other items that needed to be looked at and he made sure it was all handled in a very short time frame. He and his team were awe him there were a few other items that needed to be looked at and he made sure it was all handled in a very short time frame. He and his team were awesome. More

by vpd412 Verified Customer Verified Customer

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Very satisfied, was quoted a price for work I thought I needed, came out and let me know it was something else, a much cheaper fix! needed, came out and let me know it was something else, a much cheaper fix! More

by birds40 Verified Customer Verified Customer

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