Mike Waddle | Page 49

Service I have been coming to this dealership for years and it has always been very consistent with their professionalism and courtesy. Once again, thank you. I have been coming to this dealership for years and it has always been very consistent with their professionalism and courtesy. Once again, thank you. More

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Recall Service Brought my car in on a Fri for a grinding sound fr Brought my car in on a Fri for a grinding sound from rear axle. Mike called said wheel bearings bad would be complete on Mon. He told me to come in for loaner car which I did. Called Sat am car done ! Outstanding! Thanks More

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As usual...another great Service experience! Wade is just a "straight arrow". He always gets my Ford running tip-top and the wait is always minimal. He has always taken care of my daughters' ca Wade is just a "straight arrow". He always gets my Ford running tip-top and the wait is always minimal. He has always taken care of my daughters' cars when they have had problems. Wouldn't think of going anywhere else. More

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Timely, professional Arlington Heights Ford is located near my home and easy to get to. I needed an oil change and did not need an appt. The wait was reasonable and the "w Arlington Heights Ford is located near my home and easy to get to. I needed an oil change and did not need an appt. The wait was reasonable and the "works" was complete. Mike is professional and listens. I feel confident when I drive out that my car is safe and ready to be on the road. More

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Oil Change Came in for an oil change and left with more problems that I came in with. Technician did not screw a shield back on after the oil change which I d Came in for an oil change and left with more problems that I came in with. Technician did not screw a shield back on after the oil change which I dragged around for a whole day till I noticed where the noise was coming from. Went trough all the trouble and my own time to get the shield unscrewed which I brought in the next day after the oil change and no one even apologized for making such a rookie mistake. In addition they somehow managed to unscrew my tire valve so my tire kept loosing air, for which I had to got buy a tool to screw it back in which was not that big of a deal but you would expect more from "Certified Ford dealer". I would give them 0 starts if it was an option. Never going back there again and would never recommend it to anyone. More

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I came in for an oil change and a broken headlamp which had been replaced less than one year ago. Mike was very helpful and took care of everything including a wash. He ensured my service experience was e had been replaced less than one year ago. Mike was very helpful and took care of everything including a wash. He ensured my service experience was excellent! More

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Service I came in for an oil change and had 3 questions , all 3 questions were answered . I can use remote start with the block heater plugged in, I can turn I came in for an oil change and had 3 questions , all 3 questions were answered . I can use remote start with the block heater plugged in, I can turn off the beep while in reverse. Thanks Mike.. More

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Edge purchase I met my salesperson Elliott Reichel, told him what I was looking for, he showed me some options and I purchased the vehicle I was looking for. He di I met my salesperson Elliott Reichel, told him what I was looking for, he showed me some options and I purchased the vehicle I was looking for. He did not pressure me and was helpful in making my choice. I have been back a couple of times to go over some items and Elliott has always been most helpful, 5 STARS to Elliott. More

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Why would I go anywhere else! Jerry arranged for a Why would I go anywhere else! Jerry arranged for a loaner as my vehicle had a recall. Kept me posted as to when one would be available as I reques Why would I go anywhere else! Jerry arranged for a loaner as my vehicle had a recall. Kept me posted as to when one would be available as I requested an SUV. Mike kept me in the loop regarding service for my car. As it turns out I needed new breaks for the back. I’ve worked with the other gentleman and they are great as well. More

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Service on Escape Prompt attention and diagnosis of the problem (bad alternator). Work done the next day. I like the late hours for pickup during the week (8pm). All Prompt attention and diagnosis of the problem (bad alternator). Work done the next day. I like the late hours for pickup during the week (8pm). All good. More

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