Mike Ward | Page 20

This is the 5th Subaru Outback that I purchased from Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have a Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have all their service needs perfromed by Quality. As with all of my sales expereinces being excellent the same applies for all my service experiences. At Quality Subaru they treat you like family. More

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Buying our new car at Quailty was very plesant and everybody was very helpful.I would recommend them to anyone looking to purchase a car. everybody was very helpful.I would recommend them to anyone looking to purchase a car. More

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We had a wonderful experience in purchasing our 2012 Subaru Outback! Upon arrival at the dealership we were greeted in a friendly, but non-pushy mannner. At some dealerships, you cannot even get our of Subaru Outback! Upon arrival at the dealership we were greeted in a friendly, but non-pushy mannner. At some dealerships, you cannot even get our of your car before a salesman is approaching you! Our salesman, Gary Thomsen, was very thorough in explaining the features of the Outback and was very patient in answering all of our questions. He has a wonderful sense of humor as well. Mike Ward,the general sales manager, was also very helpful in answering our questions and phone calls. He quickly obtained the vehicle that we wanted. We had our new Outback in our driveway in 5 days-start to finish! Mike also has agreat sense of humor! Ed Chen,the business manager, was very thorough and patient in explaining the financial end of the purchase. We had not purchased a new car in 14 years, so we had quite a few questions! Joe Blichfeldt, is a very nice man and treats his employees with kindness and respect,so important especially nowadays. My husband especially enjoyed talking with him. All in all, we enjoyed our experience at Quality Subaru and would highly recommend them to anyone wishing to purchase a Subaru-new or used. Thank you so much! You are the best!!! More

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We wanted to replace our 12 yr. old car and after researching, decided upon a Subaru. My husband test-drove at another dealership and also at Quality. He decided to bring me to test-drive at Quality researching, decided upon a Subaru. My husband test-drove at another dealership and also at Quality. He decided to bring me to test-drive at Quality, since I will be the primary driver. Gary Thomsen made the entire testing and purchasing process easier than we've ever before experienced when purchasing a new car. He anticipated many of our questions and answered everything thoroughly. When we took ownership of the car we selected he had even tabbed & highlighted sections in the owner's manual, for our convenience. After the purchase was finalized he spent over an hour in the car with us, once again going through all the controls and options, and making adjustments for our comfort. The following day he called us to see if we had additional questions that he could answer for us. There was no sales-pressure in dealing with any of the staff, but rather an earnest and energetic desire on the part of the staff, particularly Mr. Thomsen, in seeing that the customer was as well-informed as possible about the product and services, and as comfortable and at ease as they could make us throughout the entire process. It's hard to imagine, but they succeeded in making the dreaded task of buying a car a pleasant experience. If the Repairs Dept. delivers the same level of service and support, we will most likely be repeat customers. More

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The WRX that Ralph found for me is our third Subaru from Quality. I had been looking for this car for months and test drove one with Ralph. It did not have the options that I wanted so Ralph kept lookin Quality. I had been looking for this car for months and test drove one with Ralph. It did not have the options that I wanted so Ralph kept looking. when he did find what I wanted, it was newer and pricier than my ideal. We did strike a deal and I'm delighted with the car and the way I was treated. More

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Previously owned a used Subaru bought at Quality. Service dept is terrific. Was time to get something new. Ralph as great to work with. Very honest. Good experience. dept is terrific. Was time to get something new. Ralph as great to work with. Very honest. Good experience. More

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I have bought three cars from Quality Subaru and have been consistently satisfied by the service. Everyone has always been welcoming and helpful. The sales people have taken the time to answer my questio been consistently satisfied by the service. Everyone has always been welcoming and helpful. The sales people have taken the time to answer my questions about the features ahead of time and to give clear explanations about them after the purchase. The service people have always taken good care of my vehicles and been clear about their suggestions for maintenance and/or repair. I would not hesitate to recommend this dealership highly. Its name, Quality, suits the company. More

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Very easy transaction. Ralph and the team were great. I have used the service department a couple of times as well, and they have been great too. have used the service department a couple of times as well, and they have been great too. More

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Not only did I get the best trade in for my old Subaru I recieved the best service and care towards my brand new 2012 Subaru Impreza WRX. The sales team at Quality Subaru were outstanding and helped me ever recieved the best service and care towards my brand new 2012 Subaru Impreza WRX. The sales team at Quality Subaru were outstanding and helped me every step of the way. They made the whole process easy and pleasurable seeing how it's my first car purchase. All of my questions were answered professionally. If anyone I know is interested in a Subaru I will gladly recommend Quality Subaru. More

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You guys made it easy. They were on time for their You guys made it easy. They were on time for their appointments. The car was immaculately clean, looked like new. Most were sincerely friendly You guys made it easy. They were on time for their appointments. The car was immaculately clean, looked like new. Most were sincerely friendly not just a fake smile. Felt comfortable enough to trust them which is unusual in dealing with car dealerships. When an over site was found with my wife they readily changed it to our benefit and did not haggle over the price. We've already recommended this dealership to our friends. More

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