Mikell Johnson | Page 4

Easy to schedule, attentive and courteous staff, trust worthy recommendations I highly recommend Santa Cruz Toyota worthy recommendations I highly recommend Santa Cruz Toyota More

by janevarner Verified Customer Verified Customer

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Mikell is the best. I've known him for years and he is the reason I return to Toyota for service. I've known him for years and he is the reason I return to Toyota for service. More

by wscottberry1 Verified Customer Verified Customer

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Even though I didn't make an appointment I was provided service immediately. I received regular text messages updating the status of my car and the results of the inspection. Very pleased. service immediately. I received regular text messages updating the status of my car and the results of the inspection. Very pleased. More

by judgedora Verified Customer Verified Customer

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Helpful and informative He provided solutions and plan for everything I was currently concerned about. I appreciate him being direct for everything I was currently concerned about. I appreciate him being direct More

by Melody7 Verified Customer Verified Customer

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Always great. Always bring my car here. It's my 2nd car but my first new car at this dealership and they have been great to work with. Always bring my car here. It's my 2nd car but my first new car at this dealership and they have been great to work with. More

by desertdebi Verified Customer Verified Customer

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No one explained anything to me lack of information given or future instructions No information given or future instructions No information given More

by ffsj112077 Verified Customer Verified Customer

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Mr. Johnson was extremely nice and extremely pleasant and very prompt and had me out of there in one hour. I don't think I've been treated better by any service guy in my life well Hunter is kind of competit very prompt and had me out of there in one hour. I don't think I've been treated better by any service guy in my life well Hunter is kind of competition for the guy. They're both really good. They put me on like a VIP or something. I'm part of the Santa Cruz Toyota family now they treat me like gold sales service parts. More

by oldepanther Verified Customer Verified Customer

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Courteous, efficient, painless. Laughed at “Please say a little more. Just 12 more words…” Liked “Please say a little more. Just 12 more words…” Laughed at “Please say a little more. Just 12 more words…” Liked “Please say a little more. Just 12 more words…” More

by shawncronin Verified Customer Verified Customer

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Kyle was quick and knowledgeable. Service was easy and I was notified of inspection and when the vehicle was finished. Service was easy and I was notified of inspection and when the vehicle was finished. More

by annieasche Verified Customer Verified Customer

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The driver Hector is clearly not qualified to be a professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. This is a big change since 2 years ago when I previously had him as my shuttle driver. The Service Representative Mike Norton at the Service Center on November 2nd didn’t get my text to please check the tire sidewalls since I knew at least one was bad. Mark Schultz - a truly fantastic service representative- had done a Walk Around my car 2 years prior and seen it. Mike even had trouble seeing my text when I called a few hours later, having not heard back from him. On Friday November 7th, the brand new front passenger tire was flat after just two 4 minute drives, 5 days after I got the car home the Sunday prior. When I called, Service Representative Mike Johnson tried to tell me it’s probably a nail, and it would cost me $25. Plus tire weights - after less than 1 week on a new tire! I had the car towed in and they replaced the new tire, with no damage seen on the first one. At first I was told they couldn’t do it the same day - but the service operator suggested I speak with Service Manager Erin, who was wonderful. He told me it would be ready before closing, at no additional charge, and he arranged a shuttle ride for me to pick up the car. Then, on November 15 Saturday, 8 days later, the same tire was flat again. I had the car towed in and Kyle was my service representative- and he was great. He said it’s probably the tire pressure valve and indeed it was found to be loose. It was not loose when I brought the car in for the 4 tires to be changed Nov 2nd. Why isn’t this checked before a customer leaves? Why want this valve checked before - or after - replacing the new tire on Nov 7th? Due to the 3 concerns above (driver, service reps, service mechanics) I won’t be continuing my brand loyalty to Toyota of Santa Cruz after the car was purchased new from them 18 years ago. More

by mercifulheavens Verified Customer Verified Customer

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