Mikell Johnson
Mikell Johnson at Santa Cruz Toyota

Mikell Johnson | Page 4

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Contact Me
4.7
94 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Dealership Experience

19 yrs, 6 mos

Industry Experience

44 yrs, 6 mos

Languages Spoken

English English

4.7

94 Reviews

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94 Reviews of Mikell Johnson

August 13, 2026

Dealership Rating
Employee Rating

Pablo and Jerry were awesome! Impeccable customer service, friendly and thorough communication, I couldn’t be happier! :) More

by nchettero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez, Pablo Garcia

Aug 14, 2026

Santa Cruz Toyota responded

Thank you so much for the 5-star review and kind words about Pablo and Jerry. See you next time.

August 12, 2026

Dealership Rating
Employee Rating

Quick, efficient and professional Great communication, and flexibility I love the fact that we can call and get in the next day More

by d2emigh
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Aug 13, 2026

Santa Cruz Toyota responded

We’re glad our service department could provide quick, efficient care for your Toyota. See you next time.

Aug 13, 2026

Santa Cruz Toyota responded

We’re glad our service department could provide quick, efficient care for your Toyota. See you next time.

August 11, 2026

Dealership Rating
Employee Rating

No long wait times! Fast and friendly service! That's why I bought a Toyota! I told my family and friends what great service I get at my dealership. More

by garciacf
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Aug 11, 2026

Santa Cruz Toyota responded

Hearing that you experienced no long wait times and found our service efficient and friendly means a lot to our service team. Our team is pleased we could complete your Toyota RAV4 Hybrid service quickly and courteously. Knowing you recommend our service to family and friends is truly rewarding.

August 08, 2026

Dealership Rating
Employee Rating

1 - Mikell Johnson pre alignment checkin Didn't even want to look at bad tire brought in BUT 5 - Hunter Jacob post alignment checkout consultation was EXCEPTIONAL More

by sussiet20
Recommend Dealer
No

Other Employees Tagged: Mikell Johnson

Aug 10, 2026

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your visit. We strive to provide 5-star service to each customer, and we would like to speak with you to address any issues. At your convenience, please reach out. Thank you! - Simon Bachir, General Manager, simonb@santacruztoyota.com

August 03, 2026

Dealership Rating
Employee Rating

Excellent customer service and extremely efficient service time from dropoff to pickup. Mike was very responsive and knowledgeable. More

by Bari.nazario
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Aug 03, 2026

Santa Cruz Toyota responded

It’s rewarding to hear the service on your Toyota Corolla iM felt efficient from dropoff to pickup. Knowing that Mikell’s responsiveness and expertise enhanced your visit means a lot to our team.

August 01, 2026

Dealership Rating
Employee Rating

I brought my car in for a message that came up on my dash, regarding the 'high power consumption partial limit on AC heater operation'. The service team ran the message for codes; nothing came up. My 12 More

by Katie35cullen
Recommend Dealer
No

Other Employees Tagged: Mikell Johnson

Aug 03, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

July 24, 2026

Dealership Rating
Employee Rating

I have found all employees to be very helpful and courteous. Of course, ALL prices EVERYWHERE are way to dear! More

by stephendgouge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lea Clarke, Jeff Wallace

Jul 27, 2026

Santa Cruz Toyota responded

Thank you, Stephen, for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Santa Cruz Toyota are glad to have you as a customer.

July 23, 2026

Dealership Rating
Employee Rating

On time/knowledgeable/efficient/clean/covid aware/helpful/friendly 'I'll be back'! / Love my Tundra / good hours of operation / staff quick to respond / good phone staff More

by leeallansanders
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jul 23, 2026

Santa Cruz Toyota responded

We’re happy that Mikell and our team delivered prompt, knowledgeable, and friendly service while keeping everything clean and safe. It’s great to hear our hours and responsive phone staff met your needs. Enjoy your Tundra and we look forward to your next visit.

July 15, 2026

Dealership Rating
Employee Rating

Great experience . I'm very happy. I'm very satisfied and impressed with the services and all the people working in Toyota. More

by nor_cordova
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jul 15, 2026

Santa Cruz Toyota responded

We’re glad you enjoyed your Toyota RAV4 service visit and found our team supportive. Mikell is pleased to know everything went smoothly. Thank you for your kind review.

July 15, 2026

Dealership Rating
Employee Rating

Mikell is always friendly and helpful. He’s my go to service advisor when I bring my Tacoma in for service! More

by SC Pilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Santa Cruz Toyota responded

Reading your review brightened our day. We’re glad Mikell’s friendly, helpful approach keeps your Tacoma running smoothly. Thank you for trusting us with your service needs and we look forward to your next visit.

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