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Milani Hedquist
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Milani Hedquist | Page 31
Service Advisor
Brent Brown Toyota
1400 South Sandhill Road
Orem, UT 84058
338 Reviews
338 Reviews
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338 Reviews of Milani Hedquist
June 26, 2020
Ok, so I recommend them as a service center, though so far I’ve only had the free ToyotaCare services done. I will not be purchasing another car from them; I’ll drive to Murray. I didn’t like my sales exp far I’ve only had the free ToyotaCare services done. I will not be purchasing another car from them; I’ll drive to Murray. I didn’t like my sales experience. M More
by JULIENEMERCEDESSNYDER
Verified CustomerOther Employees Tagged: Nate Casper , Elvin Corniel
Helpful 
June 10, 2020
Great Service This was my first service visit—5000 mile service on my Tacoma. The whole experience was was excellent. My appointment was on time and finished on tim This was my first service visit—5000 mile service on my Tacoma. The whole experience was was excellent. My appointment was on time and finished on time. The customer area was very comfortable and spacious. The people were great! More
by BRADLEY9945
Other Employees Tagged: Holden Tanner
June 08, 2020
Service Department is horrendously inept My wife and I purchased a Toyota Highlander here and we have taken our Toyota's here to get serviced. The service center never has steadily gotten wor My wife and I purchased a Toyota Highlander here and we have taken our Toyota's here to get serviced. The service center never has steadily gotten worse and worse. If you wait in the lobby while the car is being serviced, they will never call or come get you when the car is finished like they say they will but that is really just the tip of the iceberg. We've had a million small issues with them but the most recent issue that sealed the deal was an attempt to get a clip replaced in the overhead light console. The clip would cost less than $100 to get fixed but the car had about 22,000 miles in the beginning of 2019 when we first had it looked at so it was still under warranty. For the initial assessment they had us come back three different times in order to see a very specific person who, according to Brent Brown, was the only one who could assess it. Although we were specifically scheduling to speak with a specific tech, the first two times we came in the tech wasn't there! Eventually we were able to get the correct tech to look at it and he concluded that it was a broken clip and it was covered by the warranty. They didn't have the part so they ordered it and said they would call us when it came in in a week or two. They never called so when a month passed, we called back. They told us the part came in but too much time had passed so it was shipped back so they had to reorder and they would call us. They never called so once again we called them and once again they had to reorder the part. This goes on and on and on. We called and stopped by over a dozen times in the span of a year. The story was always the same, you have to talk to this person or that and they're not here, the part was on order, or they were reordering the part. Finally after a year, I went in to get my oil changed so I again talked to the service center about the status of this issue. The part was supposed to be coming in any day by then but the service guy told me there was no record of the part being ordered so he would again reorder it and call us when the part was in! As my warranty expiration was approaching, I was concerned they were giving me the runaround (for a $70 part?!) so I called and complained to Toyota corporate. When Toyota corporate called me back they told me that the service center was now saying the part had already been fixed last November and that this time it would not be covered under warranty because it was their conclusion that the Sunglass holder was being pulled on. This made no sense since 1) the part had never been fixed 2) We don't use the Sunglass holder and 3) The area near the Sunglass holder was not the area that had the broken clip! On top of all this, we had never been told anything close to this story. Over and over we were told it was covered under the warranty and the part was on order (or they were going to reorder it). Since the part was around $70 to fix, I would have just paid it a year ago if that was their original story. By now, the whole thing felt very fishy and I had the feeling that this was retribution for us complaining to corporate. I explained this to the rep from Toyota corporate and asked if I could have an impartial dealership look at it. She said the other dealership can't see the case notes so they would be impartial on the matter. However, if they concluded that it wasn't covered under warranty I would have to pay the service fee. I was fine with that so I serviced the car at Karl Malone Toyota the following weekend. Within an hour of pulling up to Karl Malone Toyota they had assessed and fixed the issue. They concluded the part was in fact covered under warranty and they had the clip in house so they fixed it. I'm just happy to have this ridiculous issue resolved but I will never go into Brent Brown service center again. If they are willing to do this with a $70 part, I can't imagine what they would do for a $7000 part that's under warranty. Save your time and money and go to another service center. More
by kraziebone
Other Employees Tagged: Joel Kitchen, Nicole Shillcox , Kyle Belk, Chris Brennand, Joseph Grotton, Zeke Rojas, Alema Storey, Holden Tanner, Dan Wilson
May 18, 2020
Service Got right in and they were able to get me taken care of in a reasonable time frame. One of my free services after my purchase. Got right in and they were able to get me taken care of in a reasonable time frame. One of my free services after my purchase. More
by SRSBOYS
May 07, 2020
Always awesome they take care of me every time. They are the best. I was very impressed with all the new precautions they have. There’s hand sanitizer everywhere. the best. I was very impressed with all the new precautions they have. There’s hand sanitizer everywhere. More
by BBARTON76
April 29, 2020
In every sense of the word, Brent Brown Toyota service department was exceptional from start to finish. The people were thorough, communicative, helpful, and professional! department was exceptional from start to finish. The people were thorough, communicative, helpful, and professional! More
by john.pilmer
Other Employees Tagged: Kyle Belk, Darl and Chris shuttle drivers
April 15, 2020
I scheduled an appointment to renew my license registration. It was done within 15 minutes of my arrival. Fast, friendly, and efficient service. Thank you! registration. It was done within 15 minutes of my arrival. Fast, friendly, and efficient service. Thank you! More
by CS
April 06, 2020
My service was completed very professionally and my car was ready even earlier than what I was originally told. My service advisor was very friendly and helpful. was ready even earlier than what I was originally told. My service advisor was very friendly and helpful. More
by DENNISNUCKLES
March 23, 2020
Lani was awesome I worked with a young woman named Lani. She was awesome and she is the reason I will come back. She let me know what to expect and made sure I was aw I worked with a young woman named Lani. She was awesome and she is the reason I will come back. She let me know what to expect and made sure I was aware of any potential costs. She kept me updated when they found out the issue. She got me a ride to work and back so quickly. Lani was awesome and she deserves a raise. More
by kesni.tausinga
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