Millet Deangles | Page 14

Room for improvement I expected the salesman to have a little more follow through on the car-buying process but after the price was settled, he pretty much vanished. We w I expected the salesman to have a little more follow through on the car-buying process but after the price was settled, he pretty much vanished. We were thanked about 10 times but it was left up to me to call and ask about the accessories that were part of the deal, when that really should be been followed up on by the salesman. The accessories were back-ordered but instead of having the Parts dept. call me, the salesman asked me to call and follow up after a few days. I didn't, because I wanted to see how it would be handled. Thankfully, the Parts person did contact me to let me know when the accessories "should" arrive but I still had to call days after that time to see if they actually had arrived. They were sitting there waiting on me to call, I guess. I scheduled an appt. to have the accessories installed but unfortunately that didn't go well either...that's a different topic so I'll refrain from detailing it here. The sales experience was in no way horrible but the ball was definitely dropped once he got his sale. More

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Great First Time Buy I have been in the market for some time looking for a Subaru. I did a lot of research before going into the dealership. Being a new buyer I really did I have been in the market for some time looking for a Subaru. I did a lot of research before going into the dealership. Being a new buyer I really didn't know what to expect. So I armed myself as best as I could with all the knowledge I could find in regards to car buying. However, when I went to the dealership I really didn't have to be so on guard. As soon as I was greeted they were nothing but helpful. No pressure. No tactics. No gimmicks. Just plain old fashioned "How can I help you?" From then on it was smooth. The only problems I had were on my end; I needed to find all the necessary information to purchase the car. Shortly after that I was driving off the lot with a brand new Subaru WRX STi. Millet and Pam where the two people who helped me get into a new car and I would highly recommend them to anyone looking for a Subaru. More

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Wonderful Experience I have purchased other vechicles in the past but this was my first experience with Crews Subaru and I can't thank Tracie, Millet and Pam enough for a I have purchased other vechicles in the past but this was my first experience with Crews Subaru and I can't thank Tracie, Millet and Pam enough for all they did in assisting me with my purchase of a 2014 Outback. They treated me not only as a customer but as a person. They understood my needs and never once pressured me to buy beyond what I wanted in a car. In addition, they gave me a great deal! Lastly, you can tell from the minute you arrive at the dealership, the entire staff at Crews Subura works together as a Team. I highly recommend you buy your next car from Crews! More

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Service department fail. I've wanted a subaru for a long time now and I'm still excited about finally owning one. However, it seems that most of the reviews I've read are rega I've wanted a subaru for a long time now and I'm still excited about finally owning one. However, it seems that most of the reviews I've read are regarding the sales team. I think they are all good reviews because Subarus sell themselves. And they are all new car sells. I experienced to careless mistakes, on my used car purchase, that could have been catastrophic failures. When I got home after picking the car up and was showing my friend the engine, the cover over one of the pullies had falling off completely and was about to be sacked up in the belt system. Then I had to put air in the tires and one of them had a huge gash in the side wall and has to be replaced. The sales team was super quick to respond to my emails when they need a sale. Now that there's a problem I have heard anything back from them. They are lucky I really like this car. More

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Great Customer Service Millet was great. Completely no pressure and got us exactly what we wanted. Have you ever gone to a dealership and just weren't sure if it was a good Millet was great. Completely no pressure and got us exactly what we wanted. Have you ever gone to a dealership and just weren't sure if it was a good deal or not? What did you get? Usually the full court press, your sales guy walks away to "talk to the dealer", the 3 different sales folks come over, then the manager/owner/director ALWAYS comes over and says: "What would it take to get you in that brand new car today?" which always ends up being a bad deal. With Millet, we came in, we test drove two separate cars. We were going back and forth over trim levels, and just didn't want to spend so much on a car. So, like any good buyer, we walked away. The real question was, what did Millet do? No pressure, just said: "Just think about it and give me a call when you are ready?". I don't even think he thought we would be back. We went, grabbed a bite to eat, checked all of the Subaru dealer inventory across the state, and determined that we actually didn't want two of the higher end options after the test drive. The car we did want was at the dealer. What brought us back that day? The fact that there was no pressure to BE back that day. The dealer gave us a great deal on our trade-in, most likely having to do with Millet, and we were sent to Pam for financing. I have NEVER been in and out of a dealership as fast as Pam and Millet got us through. Usually it's a 5-7 hour ordeal. If you count test driving two cars (around two hours), negotiating, financing and taking possession of the vehicle, we were there only 3.5 hours. So, basically 90 minutes after we had decided what we wanted we were leaving with a new car. The financing portion with Pam was great. Incredibly quick. She also helped us out to make sure our auto insurance was all set and correct. Overall, an amazing job and easily the best car buying experience I have had in my life. More

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I use Consumer Reports as a starting point for all my major purchases and knew going into the process that the Forester was the top rated small SUV according to that magazine (the safety ratings for this major purchases and knew going into the process that the Forester was the top rated small SUV according to that magazine (the safety ratings for this vehicle are through the roof). However, I kept an open mind, looked at (and test drove) a number of small SUVs, but the Forester easily made its way to the top of my list as well. Prior to my purchase, I obtained a 'Car Report' from Consumer Reports - on the Forester - and knew, going into negotiations that (according to the report) the dealership's "willingness to negotiate" was low. As an aside, I had pretty much figured that out from my visits to the dealership....one day there would be a dozen Foresters on the lot, two days later they would all be gone. That said, the report provided a number that was a 'good price' for this particular car. I hate the negotiation process more than just about anything else on this planet and knowing that the willingness to negotiate was low, I was really dreading this one. However, all things considered it went really well and I got a new Forester for a price that was very close to the 'good price' quoted by Consumer Reports. I drove off the lot in my new car 5 days ago and felt like I had gotten a deal. I ended up giving this dealership the highest rating(s) I could because I believed they earned it. Everyone I dealt with was friendly and very knowledgeable about the Subaru products. ( Special kudos to my salesman - Millet Deangles - who even did some work on his day off to try and help me get the particular color I wanted.) At no time did I feel pressured or that I was being taken advantage of. Having personally observed the demand for this particular car, I was delighted to be able to get it for a price that I was comfortable with. More

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Buying a car is an experience that I was dreading. I do not like to shop for cars. Generally, my husband and I usually have our own ideas and this presents an added challenge with which I did not want to not like to shop for cars. Generally, my husband and I usually have our own ideas and this presents an added challenge with which I did not want to deal. From the moment we set foot at Crews dealership our experience was positive. Millet introduced himself and asked about our needs in a car. He was professional, directed us to what we requested to look at, answered our questions. He gave good explanations to all of our questions and went out of his way to show examples of his knowledge of the vehicle. Millet did not pressure us to buy the vehicle which we both appreciated. I feel very comfortable with my new subaru and feel that I can come to rely on Cruz for fortune service. Jason from the parts department was also informative and we have used his expertise. Millet is a wonderful professional who goes out of his way for his customers. We would recommend him to our friends without question. More

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Costumer service was excellent, very friendly and the overall experience was great. Thank for the amazing service and a great price, i will recommend other families and friends. overall experience was great. Thank for the amazing service and a great price, i will recommend other families and friends. More

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I visited Crews Subaru with my son immediately after Thanksgiving and by the luck of the draw dealt with Millet Deangles to whom I expressed interest in an Outback. He walked me through its main feature Thanksgiving and by the luck of the draw dealt with Millet Deangles to whom I expressed interest in an Outback. He walked me through its main features, invited me to test-drive the car, and explained the service support that goes with purchasing a Subaru. I was very favorably impressed by his approach, friendliness, lack of pressure, and willingness to listen to what I was looking for in a new car. I returned with my wife after the new year, having decided that the Outback was our new-car priority (looking for a wagon-model vehicle) after checking out online the Toyota Venza and Acura. I also told her that that we should deal with Millet whose card I had. And therefore we asked for him immediately on entering the dealership. Millet was exactly as I had encountered weeks earlier - friendly, totally informed, equally attentive to both my wife and me, never applying pressure, letting us take the lead in describing what we wanted (and didn't want), and behind the wheel showing us the Outback's great features and capabilities. He was never rushed, giving us all the time we needed to look over what was available, explaining various packages and options. He was up-front and open and also flexible and very helpful as we negotiated the price of the car, including our 07 VW Passat Wagon trade-in. I could not have asked for a better experience. This was true also of Pam Baker who was as forthcoming and unbureaucratic as you could hope for as we worked through the paperwork, and I also very much appreciated meeting Jason Parish whose outgoing, can-do attitude impressed me, conveying the sense that we will work well together on servicing issues in the future. In fact, the major plus of Crews Subaru (beyond having a great product) is the positive attitude, cooperative relationships among the staff, the good humor that prevails, professionalism, and team spirit that I observed, starting first of all with Millet Deangles. More

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Outstanding service and friendliness wothout being very pushy or overbearing. Good prices and a quick, streamlined process without hiccups. Overall, a great experience. I recommend. pushy or overbearing. Good prices and a quick, streamlined process without hiccups. Overall, a great experience. I recommend. More

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