"As you may know this is the second Subaru we have..."
As you may know this is the second Subaru we have purchased
from Crews. We have been pleased with sales and service of the first one so we bought the second one.
Millet, Tracie and Josh were excellent on this latest purchase. So we are very please with sales and of
course Jason is great on service.
Our issue is with the “Love-Encore” brochure indicating the Star Delivery Specialist would be in touch
before, during, after delivery and after the first service appointment to discuss questions. Well no one
reached out before or during. We made the purchase on 1/14 and delivery 1/15. There was no contact
from Star Delivery before or during delivery and we were in the showroom for a long time
I reached out to the contact we were given on 1/27 for an appointment. He responded on 1/29 that he
was taking appointments for the week of 2/8. I responded on how about 11am on 2/8. There was no
response so I reached out again on 2/4 for a confirmation but never received any communication in return.
We are seniors so maybe the feeling is we can drop everything for Crews and we made other commitments
for today. We have other commitments and are now covered up for the next 3 weeks. Including a second
covid shot tomorrow and a business trip to Atlanta. By the way the Atlanta trip was a reason we wanted to
take advantage of the Star Delivery. I will try and get a response from Star Delivery when we return.
This whole situation has been a shock to us since we had so much confidence in Crews and Subaru.
We even recommended them to several neighbors who bought new vehicles from your dealership. I would
recommend you not make a service commitment if it can not be met.
"Love Crews Subaru! It has made leasing a car a smooth,..."
Love Crews Subaru! It has made leasing a car a smooth, actual fun, process.
The personnel are efficient, knowledgeable, willing to help.
This is the 2nd time I've leased thru them and I'd recommend them to everyone.
I wish I lived closer so I could use them for servicing.
Other Employees Tagged:
, whoever does the paper work: she's spot-on
"Prompt and professional Internet sales transaction. I..."
Prompt and professional Internet sales transaction. I can't say enough about our experience...none of the traditional dealer experience of going back and forth to negotiate a fair price. They met the Truecar quote and our total pick-up time was less than 40 minutes!!
"Best car purchase experience ever!"
We purchased our third Subaru from Crews in 2016. We ordered a Limited Outback to get the PZEV option. That experience was very good. This year we purchased an in stock Limited Forester; the experience was even better. The entire team made the best use of our time. We have had very good service with our Outback, and look forward to continuing to have the same high level of satisfaction with the dealership.
This dealership made the car buying experience a pleasure from start to finish. No heavy handed sales techniques and pressure. Quick and painless from start to finish.
"Subaru Forester Purchase"
I recently purchased a 2020 Subaru Forester from Crews Subaru and couldn't be happier with my decision. A family oriented dealership, they made me feel right at home from my first contact via the internet to a personal visit and final purchase. If you are in the market for a Subaru, I highly recommend you visit Crews Subaru. They will treat you like family and give you the best deal possible. There will be no need to go anywhere else.
"Always a joy..."
I've purchased three Subies from Crews Subaru and each time I'm made to feel part of a family. Most notably; Josh in Sales (and now in Finance), Miss Pam in Finance, Miss Linda in Internet Sales, Millet in Sales, Matt in Service (as well as Jason), and Shaun and Doug in Parts, and John (the Tech Guru, I call him) all have helped me assimilate the "Subie Culture". I believe anyone who visits will experience the same.
"Excellent car buying experience "
There were no surprises with our car buying experience. During several phone calls with our salesman, we had pretty much made up our mind that we would leave the lot with a new car that day. Just a pleasure to work with!
"Great experience "
Rhett made the process easy and enjoyable. He was able to get everything prepared without me having to wait for hours at the dealership. He spent a lot of time going over all of the options our Ascent has, connected our phones, and even transferred our personal items from our old car.
"As good as apple pie!!!!"
- Old Man
I went on the internet inquiring about Subaru Forresters and Linda responded quickly. I was going on a two week cruise so I put her off until after the cruise and the 2019 models had arrived. I asked her to line up two models for me and I would come take a look. She did and she and Brian greeted me and I took a Forrester for a test drive. I was really pleased with the car and so I said I would buy one. I decided to pay cash so the financial dealings were swift and painless and when they were over my new car was ready to go and my trade-in had been stripped of all my belongings and they had been put in or on my new Subaru. I had not bought a car in 11 years but your attention to detail and prompt service may this transaction a piece of cake or pie. Thank you for a good South Carolina experience.