"Always a joy..."
I've purchased three Subies from Crews Subaru and each time I'm made to feel part of a family. Most notably; Josh in Sales (and now in Finance), Miss Pam in Finance, Miss Linda in Internet Sales, Millet in Sales, Matt in Service (as well as Jason), and Shaun and Doug in Parts, and John (the Tech Guru, I call him) all have helped me assimilate the "Subie Culture". I believe anyone who visits will experience the same.
"Great car buying experience!"
We just bought a new Subaru Outback from Crews Subaru. It was a great, fun experience all the way through. Pam Baker took great care of all of our financing needs and in record time. It was practically painless. We will be back for future cars for sure.
"EVERYONE I HAD TO DEAL WITH WERE VERY PROFESSIONAL"
NO ONE WITHHELD INFORMATION AND ALL WERE VERY HELPFUL WITH ALL QUESTIONS.
JOHN AND RHETT WERE SO HELPFUL IN HELPING US WITH THE SALE.
PAM GOT US THRU THE MONEY END AND WAS FORTHCOMING ABOUT EVERYTHING WE WANTED.
"Best dealership I have ever bought from!"
Crews Subaru is the best buying experience I have ever had in buying a car! Rhett was great!! I was never pressured and everyone was SO nice and patient with me! the whole process went smoothly and it didn't take ALL day like most car buying does! I experienced the BEST customer service of any dealership I have ever been to.
I love Crews Subaru also because all the interest they take in animals and our environment! I am so glad that they take such an interest in these things! They are very important to me too and that is another reason why I chose Subaru as my next vehicle. I even brought my dog in when I bought my car and she got almost more attention than me! She got a bandanna and lots of treats!
Thank you, Subaru for all you do, and thank you for such excellent customer service! You rock!
"Very poor customer service "
For a place of business that advertises "world class customer service" I had expected much better.
On 02.25.09 I arrived at 3 pm for my scheduled(3pm) service(replacing 2 tires) and was informed it would be an hour wait.
90 min have passed still no car and no communication! So I start to look in the shop for my car . I see it on the nearest rack and 2 wheels are off and progress is being made. 10 minutes later it exits the shop and less then 5 min later its out front. I head out to talk to Matt he informs me that they where unable to reset the TPMS. I asked why they had not confirmed that they could complete the job before hand. At which point he rudely informed me that there was "no need and we don't do that". Clearly there was a need, or we would not have been talking about it. When I asked him about the delay he claimed the TPMS programming was the cause but, I watched the car drive off the lift and know enough about TPMS to know this is false. Matt and I where working towards a solution during or conversation but he never showed any empathy. In addition to the lack of empathy Matt made me feeling like a second class citizen, because I didn't have Subaru. He did so with comments like "I will never work on a Ford again" and "I have been working on SUBARU'S for x years and it's not a problem with them". Our conversation made me more irritated and upset instead of less. To put it bluntly I was really pissed off. That conversation end with me being TOLD I needed to speak about the matter further with Jerry.
My anger and disappointment:
I did as I was TOLD and spoke to Jerry. Jason over heard the conversation and very politely interjected with an offer of a loner car to which I agreed. Jason went with me to the service area to work out the details. He asked me to give my drivers license to Matt. I did so with an off the cuff remark to the effect of "I did just drive here". My remark may have been negative but correctly reflected my over all poor mood. My comment also reflected my irritation at being asked for something that I had provided twice already to the business(I gave my ID for the test drive and at the time of purchase). Matt returned my poor attitude in kind(never a good move when dealing with unhappy customers)
Matt then lectures me in a very condescending way about my behavior and hands me back my ID. After putting my ID away, Matt asks for it again and informers me, that do to my negative comment he has not taken the needed information the first time. xxx goes through my head, never as a customer have I been treated so poorly. In the interest of getting on with my very busy day I give him my ID AGAIN. In a rushed and rude manner Matt explains the loner car form and ends our interaction with "Sign here or don't take the car"
I know the schedule and the real world don't always line up but what's the point of an appointment if a less than 30 min job leaves me waiting over 90min? I am not in the auto repair business, but I can do math, I was billed 36 dollars in labor, average billing rate for automotive technician $95 per hour so less then 30 minutes of billed time. The way I see it one of two things happened, the shop lost money on the job or it was not started on time. Either way "world class customer service" would have improved my mood not made it worse.
"No haggling, very positive experience!"
- Karen Q
A no haggle, no hassle experience! Rhett has a LOT of energy and enthusiasm, is very knowledgeable, professional. Everyone is sincerely interested in customer satisfaction.
"Painless Car Purchase"
Every individual I encountered at the dealership was professional, helpful, knowledgeable and appeared to be sincerely interested in providing me with a positive experience. All of my questions were answered in a timely manner and the car buying process was pretty much stress free.
I didn’t expect to buy a car that day. Everyone was very helpful and friendly. This is the first Subaru that I purchased. I had previously purchased from Volvo and found myself on my own learning the car features. In contrast, the Subaru salesperson was very knowledgeable and helpful. There was no stress involved. We really enjoyed the experience.
I ordered a 2019 Ascent from the team at Crews. The process was the best I've had at any car dealer. There was no pressure, we got what we wanted for a reasonable price. Everyone was kind and the entire experience was fairly seamless.
"Over all a great experience. "
Great buying experience. No worries getting rid of our lease from GM. Took care of us and our trade. Have done this scenatio before and by far the best.