Mindy Hill | Page 4

TD is ok. The service and atmosphere has decline over the last couple of years. Two hours for an oil change, when I was early for the appointment is disappoi The service and atmosphere has decline over the last couple of years. Two hours for an oil change, when I was early for the appointment is disappointing. More

by pgbeyazit Verified Customer Verified Customer

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I got in without hesitation at my scheduled time. The staff was very welcoming and friendly. The wait during my maintenance was minimal. I couldn't have been happier with my experience The staff was very welcoming and friendly. The wait during my maintenance was minimal. I couldn't have been happier with my experience More

by buckerz74 Verified Customer Verified Customer

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Issue with vehicle was not resolved leading us to have to come back an additional time even though we have video/audio evidence of the issue and a TSB pdf for the complaint on prior vehicle models come back an additional time even though we have video/audio evidence of the issue and a TSB pdf for the complaint on prior vehicle models More

by eric.fela Verified Customer Verified Customer

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Great experience, very clean and fast service snack area was clean and very nice thank you I’ll definitely be returning. was clean and very nice thank you I’ll definitely be returning. More

by jasmineleroy9 Verified Customer Verified Customer

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Someone is smoking dope at the cost of replacing TPMS sensors…$1,000.00 for less than 50.00 worth of sensors? Ridiculous! sensors…$1,000.00 for less than 50.00 worth of sensors? Ridiculous! More

by narb13 Verified Customer Verified Customer

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Always a good experience with Mindy. She is clear and concise with communication! I have worked with her for years and she is great! She is clear and concise with communication! I have worked with her for years and she is great! More

by jenniferv20 Verified Customer Verified Customer

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Good service. I have 105000 mi. Toyota Drict keeps my Highlander going and going. Thanks. I have 105000 mi. Toyota Drict keeps my Highlander going and going. Thanks. More

by dbacree Verified Customer Verified Customer

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Service was straight forward and easy. I was able to work on my laptop in the lobby area while waiting. Excellent customer service! I was able to work on my laptop in the lobby area while waiting. Excellent customer service! More

by megdick Verified Customer Verified Customer

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I've been a dedicated Toyota Direct customer for decades, trusting you with all my car purchases, leases, and service needs. My concern is regarding my most recent oil change. I've come to expect the FREE trusting you with all my car purchases, leases, and service needs. My concern is regarding my most recent oil change. I've come to expect the FREE multi-point inspection that is typically included with this service (and is offered on your website), but it was not performed this time. The omission of this expected added value forces me to re-evaluate my service choices. With several convenient oil change providers within a five-mile radius of my home, I have to ask: What is the compelling reason for me to drive 20 miles and 25 minutes of my time, to your service center if the promised value-added services are not consistently delivered? More

by kool.velu Verified Customer Verified Customer

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Not always on top of their game to welcoming customer, direct eye contact while in conversation, timely check-in once vehicle is in service department direct eye contact while in conversation, timely check-in once vehicle is in service department More

by ezwhitty Verified Customer Verified Customer

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