Mindy Hill | Page 3

The dealership left the oil cap off and I didn't realize it until I got home. I had oil all over the underside of my hood and engine. Smoke was coming out of my vents. Called the dealership and they did tak it until I got home. I had oil all over the underside of my hood and engine. Smoke was coming out of my vents. Called the dealership and they did take care of it. Detailed the truck inside and out as well as degreased the engine/everything under the hood which I greatly appreciate. The issue is when my truck was brought back to me there were several scratches on and around the hood that was not there before. One big one at the front of the hood. Brought it to the attention to the gentleman that brought my truck back. He took pictures then said it would be made right. I called the other gentleman that was taking care of me named Kyle and he said he would check in to it and call me in the morning. No one called. I called today and left a voicemail. I am very upset because those scratches were not there before. This brings down my truck value as well. At this point I have decided I will not have any more work done at that dealership because of incompetentcy. The exception would be the recall on the break lines and honesty I wouldn't even trust that. My truck was brand new, beautiful, and pristine before I took it in for that oil change. I do appreciate Toyota trying to make it right with the cleaning and detailing. The lack of communication in regards to fixing the scratches and making this bad situation completely right is really upsetting. I am not the type to go down to the dealership screaming and demanding change. I speak with my actions. I will not buy from that dealership nor have basic service like oil changes etc again even if it's free service. I would rather pay for quality and know the job is done right. I do have documentation pictures and video of this incident. I also had an extended wait time at the dealership waiting for my oil change to be completed. Waiting 2 hours when I had an appointment which is unacceptable. It seems like service was overbooked and that led to the situation in the first place. I suggest looking into better time management for scheduling appointments to avoid this in the future. More

by kimberly711 Verified Customer Verified Customer

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Bought Grand Highlander last year. Now they want $15/mo to keep nav and other options “active”?! Never told us about this! Not OK! Now they want $15/mo to keep nav and other options “active”?! Never told us about this! Not OK! More

by kaynesfam Verified Customer Verified Customer

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Clean facilities and overall efficient. Pleasant employees. Timely with getting in and getting out. Waiting room clean and nice to have snacks available. Pleasant employees. Timely with getting in and getting out. Waiting room clean and nice to have snacks available. More

by kl11191219 Verified Customer Verified Customer

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Mindy was a great help the service was great at every level thank you Mindy level thank you Mindy More

by bribacker51 Verified Customer Verified Customer

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My second Toyota from Toyota Direct. Always get great service and am able to get an appointment convenient for me. Always get great service and am able to get an appointment convenient for me. More

by terrym1951 Verified Customer Verified Customer

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Do not have respect for their customers. Luck of experience, expercially Mendy Hill as Rep at the customers service at morse road Luck of experience, expercially Mendy Hill as Rep at the customers service at morse road More

by oppong.christ Verified Customer Verified Customer

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Great job! They allowed me to come in before my appointment time and they finished the job quickly. Very happy with the visit! They allowed me to come in before my appointment time and they finished the job quickly. Very happy with the visit! More

by JCoombe Verified Customer Verified Customer

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Friendly and very low pressure on additional recommended services. Nice waiting area. Sealed transmission fluid changed...no issues. services. Nice waiting area. Sealed transmission fluid changed...no issues. More

by Dana Verified Customer Verified Customer

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Professional, personable, efficient, trustworthy, prompt, transparent, reasonably priced. I would recommend this dealership to my family and friends. transparent, reasonably priced. I would recommend this dealership to my family and friends. More

by ckamnick Verified Customer Verified Customer

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I called because I could have been late and the person informed me at that moment of the 15 minutes policy, I arrived and nobody care how late they were. The person who received my vehicle was very negati informed me at that moment of the 15 minutes policy, I arrived and nobody care how late they were. The person who received my vehicle was very negative making statements “your results maybe ready at 4pm”, “the car may need to stay until Monday”, “your warranty does not cover that (without even looking at it). I dropped my car at 8:35am and I didn’t get any information until past 1pm. I paid $200 for a job that has no description and her words if the light come back up, the part needs to be replaced. More

by pierrettemorales Verified Customer Verified Customer

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