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Mindy Hill
170 Reviews
170 Reviews
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170 Reviews of Mindy Hill
Verified Customer
April 14, 2026
Mindy is terrific, and Jason has been very helpful too. I was very happy with the latest work (inspection, oil change, and tire rotation), AND it took a long time—almost two hours! I was very happy with the latest work (inspection, oil change, and tire rotation), AND it took a long time—almost two hours! More
by tmicek
April 13, 2026
Mindy was not friendly and she let me sit in the waiting area for over an hour when my car was done the whole time. i had to call Dee to come over and magically my car was ready according to Mindy.. I got t area for over an hour when my car was done the whole time. i had to call Dee to come over and magically my car was ready according to Mindy.. I got there at 7:50 and was her first customer my paper said my car was finished at 8:45am. i didn’t get pay and get my keys until 9:45am More
by Ty Caliman
April 04, 2026
The dealership left the oil cap off and I didn't realize it until I got home. I had oil all over the underside of my hood and engine. Smoke was coming out of my vents. Called the dealership and they did tak it until I got home. I had oil all over the underside of my hood and engine. Smoke was coming out of my vents. Called the dealership and they did take care of it. Detailed the truck inside and out as well as degreased the engine/everything under the hood which I greatly appreciate. The issue is when my truck was brought back to me there were several scratches on and around the hood that was not there before. One big one at the front of the hood. Brought it to the attention to the gentleman that brought my truck back. He took pictures then said it would be made right. I called the other gentleman that was taking care of me named Kyle and he said he would check in to it and call me in the morning. No one called. I called today and left a voicemail. I am very upset because those scratches were not there before. This brings down my truck value as well. At this point I have decided I will not have any more work done at that dealership because of incompetentcy. The exception would be the recall on the break lines and honesty I wouldn't even trust that. My truck was brand new, beautiful, and pristine before I took it in for that oil change. I do appreciate Toyota trying to make it right with the cleaning and detailing. The lack of communication in regards to fixing the scratches and making this bad situation completely right is really upsetting. I am not the type to go down to the dealership screaming and demanding change. I speak with my actions. I will not buy from that dealership nor have basic service like oil changes etc again even if it's free service. I would rather pay for quality and know the job is done right. I do have documentation pictures and video of this incident. I also had an extended wait time at the dealership waiting for my oil change to be completed. Waiting 2 hours when I had an appointment which is unacceptable. It seems like service was overbooked and that led to the situation in the first place. I suggest looking into better time management for scheduling appointments to avoid this in the future. More
by kimberly711
Other Employees Tagged: Kyle
April 02, 2026
Clean facilities and overall efficient. Pleasant employees. Timely with getting in and getting out. Waiting room clean and nice to have snacks available. Pleasant employees. Timely with getting in and getting out. Waiting room clean and nice to have snacks available. More
by kl11191219
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