Mindy Hill | Page 5

The waiting room is nice enough. My service took too long. Then the rep tried to sell me almost $2000 of more maintenance services. Which I politely declined. My service took too long. Then the rep tried to sell me almost $2000 of more maintenance services. Which I politely declined. More

by R.jones.uverse Verified Customer Verified Customer

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Mindy was very professional and helpful with my service appointment. She listened to my concerns and provided good guidance. appointment. She listened to my concerns and provided good guidance. More

by dwdowling Verified Customer Verified Customer

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She didn’t explain the maintenance items clearly to me, and I didn’t hear it. But she claims she did, even though she never asked me to confirm or agree. When I booked online, it clearly said only tire rot and I didn’t hear it. But she claims she did, even though she never asked me to confirm or agree. When I booked online, it clearly said only tire rotation, but she added a bunch of services I didn’t want. I’m very upset. This was a terrible experience. I just moved to Columbus, and this was my first time at this shop—and it will also be the last. I’d rather go somewhere farther away. More

by gyczq1136 Verified Customer Verified Customer

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I was impressed with the quick service. The woman I worked with, can’t remember her name, was fantastic. Thanks! The woman I worked with, can’t remember her name, was fantastic. Thanks! More

by ljschleif77 Verified Customer Verified Customer

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The whole experience is great! People are accommodating and the place very nice. There are snacks around, sofas to seat and TV while waiting. People are accommodating and the place very nice. There are snacks around, sofas to seat and TV while waiting. More

by genzon Verified Customer Verified Customer

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by Dosie Dough Verified Customer Verified Customer

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The best place to take care of your car that I have ever experienced….. by far experienced….. by far More

by jjrodock Verified Customer Verified Customer

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Hi I like work you did my Toyota I am very happy I thank you you More

by farahsamatar12345 Verified Customer Verified Customer

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Before my appointment I thought they were supportive. But this appointment showed me something different. The cost of the work that I wanted was quite high but most troubling was that I was never offered But this appointment showed me something different. The cost of the work that I wanted was quite high but most troubling was that I was never offered a loaner. Based on that experience I traded the RAV4 and bought a Ford. More

by empireboy67 Verified Customer Verified Customer

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Since purchasing my Tacoma in 2018 I’ve chosen Toyota Direct as my service provider even though there is a Toyota dealership just down the road. I appreciated the no pressure sale when I bought the truck Direct as my service provider even though there is a Toyota dealership just down the road. I appreciated the no pressure sale when I bought the truck and the Service Department has been informative without being pushy. This approach is much appreciated as they let the vehicle sell itself as well as expect the owner to understand and stay on top of service requirements. Thank you. More

by Brad McClain Verified Customer Verified Customer

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