Mindy Hill | Page 6

Good service. I have 105000 mi. Toyota Drict keeps my Highlander going and going. Thanks. I have 105000 mi. Toyota Drict keeps my Highlander going and going. Thanks. More

by dbacree Verified Customer Verified Customer

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Service was straight forward and easy. I was able to work on my laptop in the lobby area while waiting. Excellent customer service! I was able to work on my laptop in the lobby area while waiting. Excellent customer service! More

by megdick Verified Customer Verified Customer

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I've been a dedicated Toyota Direct customer for decades, trusting you with all my car purchases, leases, and service needs. My concern is regarding my most recent oil change. I've come to expect the FREE trusting you with all my car purchases, leases, and service needs. My concern is regarding my most recent oil change. I've come to expect the FREE multi-point inspection that is typically included with this service (and is offered on your website), but it was not performed this time. The omission of this expected added value forces me to re-evaluate my service choices. With several convenient oil change providers within a five-mile radius of my home, I have to ask: What is the compelling reason for me to drive 20 miles and 25 minutes of my time, to your service center if the promised value-added services are not consistently delivered? More

by kool.velu Verified Customer Verified Customer

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Not always on top of their game to welcoming customer, direct eye contact while in conversation, timely check-in once vehicle is in service department direct eye contact while in conversation, timely check-in once vehicle is in service department More

by ezwhitty Verified Customer Verified Customer

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The waiting room is nice enough. My service took too long. Then the rep tried to sell me almost $2000 of more maintenance services. Which I politely declined. My service took too long. Then the rep tried to sell me almost $2000 of more maintenance services. Which I politely declined. More

by R.jones.uverse Verified Customer Verified Customer

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Mindy was very professional and helpful with my service appointment. She listened to my concerns and provided good guidance. appointment. She listened to my concerns and provided good guidance. More

by dwdowling Verified Customer Verified Customer

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She didn’t explain the maintenance items clearly to me, and I didn’t hear it. But she claims she did, even though she never asked me to confirm or agree. When I booked online, it clearly said only tire rot and I didn’t hear it. But she claims she did, even though she never asked me to confirm or agree. When I booked online, it clearly said only tire rotation, but she added a bunch of services I didn’t want. I’m very upset. This was a terrible experience. I just moved to Columbus, and this was my first time at this shop—and it will also be the last. I’d rather go somewhere farther away. More

by gyczq1136 Verified Customer Verified Customer

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I was impressed with the quick service. The woman I worked with, can’t remember her name, was fantastic. Thanks! The woman I worked with, can’t remember her name, was fantastic. Thanks! More

by ljschleif77 Verified Customer Verified Customer

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The whole experience is great! People are accommodating and the place very nice. There are snacks around, sofas to seat and TV while waiting. People are accommodating and the place very nice. There are snacks around, sofas to seat and TV while waiting. More

by genzon Verified Customer Verified Customer

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by Dosie Dough Verified Customer Verified Customer

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