Mirena Napier
Mirena Napier at Hyundai of St Augustine

Mirena Napier | Page 31

Service Advisor

Hyundai of St Augustine

1111 Marketplace Dr.
St. Augustine, FL 32084

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4.9
420 Reviews
4.9

420 Reviews

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420 Reviews of Mirena Napier

August 08, 2024

Dealership Rating
Employee Rating

Always the best service. Always with cheerfulness. I’m greeted From the very start and shown into the comfortable waiting lounge. More

by carlbaytala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tunde O'Connor, Justin Spurlock

Aug 08, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 06, 2024

Dealership Rating
Employee Rating

The building is way too cold. It would be nice if there was a warmer area to wait, especially for the longer services. Have you considered putting an outdoor benches? More

by darleneswartz11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2024

Hyundai of St Augustine responded

Thank you so much for the candid feedback and 4 star rating. We are in the process of working with Hyundai Motor America on providing benches for our valued guests that are approved. We appreciate your patience and understanding and look forward to providing you a five star experience on your next visit. We sincerely appreciate your loyalty to Hyundai of St. Augustine Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 06, 2024

Dealership Rating
Employee Rating

Very nice facility and friendly atmosphere. Service is done right and employees are very knowledgeable. More

by davidtrumanstraw
Recommend Dealer
Yes
Aug 08, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 4 star rating. We look forward to providing you with a 5 star experience on your next visit. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 06, 2024

Dealership Rating
Employee Rating

Mirena is so helpful. Always happy and accommodating. It's really convenient that rides are offered so my car can just get worked on while I am at work. More

by STEFANIEHEDRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 4 star rating. I am glad to hear you enjoy working with Mirena, she is a valuable member of our team. We look forward to providing you a 5 star experience on your next visit. We sincerely appreciate your loyalty to Hyundai of St. Augustine Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 06, 2024

Dealership Rating
Employee Rating

first visit to new location April 2024 - oil change / multipoint/check battery - battery failed test- dealership did not have a replacement battery - had to wait over one hour for new battery to be loca More

by colleenmur07
Workmanship
Recommend Dealer
No

Other Employees Tagged: Tunde O'Connor, Justin Spurlock

Aug 06, 2024

Hyundai of St Augustine responded

My sincere apologies for the extended wait time for your most recent visit. While I am glad to hear you enjoy working with Tundea and Mirena, it is clear that the team missed the mark on providing timely and quality service on this visit. I appreciate you bringing this to my attention and I will work with Joe King , our Service and Parts Director, on how the team can work more efficiently to provide timely and quality service for our valued guests such as yourself. We sincerely appreciate your loyalty and understanding as we work harder and smarter everyday to provide exceptional service. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 06, 2024

Dealership Rating
Employee Rating

I scheduled an appointment for an oil change, tire rotation, and cabin filter change. Ms. Mirena Napier, my service specialist, met me at the garage door, verified the work order, ushered me into the More

by RICKF49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am glad to hear you enjoy working with Mirena, she is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of St. Augustine Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 06, 2024

Dealership Rating
Employee Rating

my service advisor is really very good. She always treats me with respect and professionalism. she will come out and give me updates as to what’s happening with my car. It is not her fault More

by PEARLOFPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: demetrious he is a wonderful sales person. He found what I was looking for and I was very grateful. Next time I need a car. I will have Demetrious be my sales man.

Aug 08, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words, candid feedback and 4 star rating. I am glad to hear you enjoy working with Mirena, she is a valuable member of our team. We look forward to providing you a 5 star experience on your next visit. We sincerely appreciate your loyalty to Hyundai of St. Augustine Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 06, 2024

Dealership Rating
Employee Rating

The service provided by the dealership was impressively efficient and exceeded expectations. Will definitely return. More

by marshapacelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Aflleje

Aug 08, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 06, 2024

Dealership Rating
Employee Rating

Customer service is fantastic. Highly recommend this location. So rare to find such nice people More

by daniele.nevel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

August 06, 2024

Dealership Rating
Employee Rating

Wonderful owner and dedicated employees. Superb service! Beautiful new building. Will continue to do business there More

by SUEFOLEY401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew DiFeo , Jason Jackson, Randy Selph

Aug 06, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai and Genesis over the years! Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

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