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Misty Osborne

Overview Reviews (925)

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Misty Osborne

Misty Osborne | Page 3

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

925 Reviews

Overview Reviews (925)

4.8

925 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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925 Reviews of Misty Osborne

May 28, 2026

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Employee Rating

The service and Customer service is the worst. Don’t trusts when say the estar tu Is per 10 years or 100,000 miles is false. Don’t trusts when say the estar tu Is per 10 years or 100,000 miles is false. More

by BARBARAAREVALO998000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr, Justin Callahan

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Jun 01, 2026 -

Regal Kia Lakeland responded

Barbara, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience. Thank you, Service Lane Manager Felix Mendez 863-333-4656.

May 21, 2026

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Employee Rating

Very friendly and knowledgeable. Always communicating with me on the status of my vehicle. Offered me a car wash Always communicating with me on the status of my vehicle. Offered me a car wash More

by kymbrat75

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 21, 2026 -

Regal Kia Lakeland responded

We’re pleased Misty and our team were friendly, knowledgeable, and kept you updated on your Kia Sportage Hybrid. It was our pleasure to include a car wash with your service. Please reach out if we can assist you further.

May 21, 2026

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Employee Rating

She very sweet great customer service thank you Misty Osborne Thank You so much Misty Osborne Osborne Thank You so much Misty Osborne More

by Bernell18

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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May 21, 2026 -

Regal Kia Lakeland responded

Thank you.

May 22, 2026 -

Regal Kia Lakeland responded

We appreciate your shoutout to Misty at Regal Kia. See you next time. Safe travels!

May 21, 2026 -

Bernell18 responded

Thx for the service and support Misty.

May 18, 2026

Dealership Rating

Employee Rating

I always feel welcomed there, and Misty is excellent at what she does. She keeps me updated on what taking place. what she does. She keeps me updated on what taking place. More

by revmar2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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May 18, 2026 -

Regal Kia Lakeland responded

Reading your review made us smile. Misty is thrilled to know she helped you feel at ease and kept you informed during your Kia Telluride service. We look forward to welcoming you back.

May 19, 2026 -

revmar2 responded

This is my store of preference. I will be there for my next service.

May 17, 2026

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Employee Rating

Always amazing experience. Misty goes above and beyond to satisfy customers. Definitely recommend to friends and family Misty goes above and beyond to satisfy customers. Definitely recommend to friends and family More

by wdiwan

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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May 17, 2026 -

Regal Kia Lakeland responded

Thank you for your kind words. We’re delighted Misty went above and beyond during service on your Kia Telluride. Your recommendation to friends and family means a lot to us.

May 13, 2026

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Employee Rating

The staff is always nice and attentive the cleanliness of the area where we can sit and everyone that passes you asks if you need anything the area where we can sit and everyone that passes you asks if you need anything More

by ayalaashley.p

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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May 13, 2026 -

Regal Kia Lakeland responded

It’s wonderful to hear that our attentive team and the clean seating area made your visit comfortable. Misty will be delighted to know you felt so well cared for. Thank you for trusting us with your Kia.

May 09, 2026

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Employee Rating

Awesome place to go for service. Misty was awesome.She really knows her stuff very pleasant. Misty was awesome.She really knows her stuff very pleasant. More

by ALDRIDGE64.CA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 09, 2026 -

Regal Kia Lakeland responded

We’re grateful you chose us for your Kia Sportage service. It’s great to hear Misty’s expertise and pleasant approach made your visit so positive. We look forward to welcoming you back.

May 09, 2026

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Employee Rating

Great service and very friendly staff. I can't recommend Regal Kia enough! They care. I can't recommend Regal Kia enough! They care. More

by jabezbeckford

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sean Bryant, Chris Boswell, Jonathan Benitez, Sal Campisi jr., Jeremy Mahr, Gregg Baldwin, Sarah Abichid, Justin Callahan , Chayton Wodecki

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May 09, 2026 -

Regal Kia Lakeland responded

We’re thrilled to hear our team delivered attentive service and a friendly experience for your Kia. Your recommendation truly brightens our day, and we’ll share your praise with everyone. Thank you for trusting us with your vehicle care.

May 07, 2026

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Employee Rating

Regal Kia is by far my favorite! ! The most welcoming car dealership around. From the service dept, finance, or salesmen.. Everyone is always smiling and willing to help with any ques ! The most welcoming car dealership around. From the service dept, finance, or salesmen.. Everyone is always smiling and willing to help with any questions or concerns. They also made my car buying experience great and I can’t wait to purchase another vehicle in the future again. You won’t be disappointed taking the chance. Just wanna thanks again! More

by gomes_victoria91

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Manny Gelpi, Nathen Lynch , Brayden Ellison, Jayden (in Finance)

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May 07, 2026 -

Regal Kia Lakeland responded

It’s fantastic to hear that every step, from service and finance to sales, felt friendly and helpful during your Kia K4 purchase. Knowing our staff answered all your questions with a smile means a lot. We look forward to assisting with your next vehicle.

April 27, 2026

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Employee Rating

Misty is a great. She explained everything that they will do to my car to correct the problem. It took a while but they fix it. So I'm happy. She explained everything that they will do to my car to correct the problem. It took a while but they fix it. So I'm happy. More

by Carlos

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 28, 2026 -

Regal Kia Lakeland responded

Carlos, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Misty and our team, and we look forward to working with you again.

May 08, 2026 -

Regal Kia Lakeland responded

Thank you!