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Misty Osborne

Overview Reviews (958)

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Misty Osborne

Misty Osborne | Page 3

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

958 Reviews

Overview Reviews (958)

4.8

958 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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958 Reviews of Misty Osborne

August 24, 2026

Dealership Rating

Employee Rating

This visit wad great! ! Misty was very polite & made sure I got everything done right!! I am very pleased with the results!! ! Misty was very polite & made sure I got everything done right!! I am very pleased with the results!! More

by yhenl99

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Aug 24, 2026 -

Regal Kia Lakeland responded

Knowing that Misty’s polite attention made your service visit on your Kia K5 seamless is rewarding. Your kind words and five-star rating mean a great deal to our service department.

Aug 24, 2026 -

Regal Kia Lakeland responded

We are pleased to read this five-star review! It means a lot to see you are so satisfied with Misty and our team. See you next time at Regal Kia!

August 21, 2026

Dealership Rating

Employee Rating

She was very pleasant and kind and answered my questions and helped me with my concerns of my car and helped me with my concerns of my car More

by djmnd75

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Aug 22, 2026 -

Regal Kia Lakeland responded

Your mention of Misty’s friendly help and clear answers highlights our commitment to attentive service. Knowing we could address your concerns about your Kia Sportage is rewarding.

August 21, 2026

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Employee Rating

Regal KIA service department is professional and friendly. My service advisor Misty was amazing. A great team. friendly. My service advisor Misty was amazing. A great team. More

by markydoo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Soloj

Aug 21, 2026 -

Regal Kia Lakeland responded

Your kind words about Misty’s expertise and warmth capture what our service department values. Our team is pleased we could deliver courteous, expert care for your Kia Soul. Knowing that you found our service professional and welcoming means a lot to us.

August 16, 2026

Dealership Rating

Employee Rating

So good at what they do. They allowed me to test drive the car and take it to my home to have my husband to have time to decide. Cole Pierce and Sam were awesome answering They allowed me to test drive the car and take it to my home to have my husband to have time to decide. Cole Pierce and Sam were awesome answering questions and setting up my new Kua Sportage. More

by franmarieval89

Sales Price Transparency

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Cole Pierce , Sammy

Aug 16, 2026 -

Regal Kia Lakeland responded

Knowing that taking your new Kia Sportage home for a test drive gave you the time you needed is rewarding for us. Cole and our team enjoyed answering your questions and helping you get settled into your new Sportage. Your kind words and five-star rating mean a lot to us.

Aug 17, 2026 -

Regal Kia Lakeland responded

Hi Fran! Thank you for choosing Regal Kia and for sharing our team's expertise! We're delighted Cole and Sam were helpful. We hope to see you again! Enjoy your Kia Sportage!

Aug 16, 2026 -

franmarieval89 responded

I definitely recommend your whole team. So thoughtful and well educated on details of this whole process.

August 15, 2026

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Employee Rating

Tried to charge me for a missing piece that was supposed to come when I bought my car brand new. to come when I bought my car brand new. More

by verdellg389

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Mahr, Gregg Baldwin, Justin Callahan , Jonathan Benitez

Aug 17, 2026 -

Regal Kia Lakeland responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Regal Kia Team

August 14, 2026

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Employee Rating

I went to kia for my Ac repair I was helped by misty who was very courtesy and very detailed with my questions.she is a great aspiration to your institution was very courtesy and very detailed with my questions.she is a great aspiration to your institution More

by angelica.gimenez0329

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 14, 2026 -

Regal Kia Lakeland responded

Our service team appreciated the opportunity to work on your Kia Forte’s AC system. Hearing you found Misty’s assistance both courteous and detailed means a great deal to us.

August 13, 2026

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Employee Rating

Always fast and friendly. Communication is of high standards Smiling faces very funny when im at the desk ?? Communication is of high standards Smiling faces very funny when im at the desk ?? More

by sschateise

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Aug 14, 2026 -

Regal Kia Lakeland responded

We're thrilled to hear our team is always fast, friendly, and communicative, with plenty of smiles and a little fun along the way. We truly appreciate your continued support at Regal Kia!

August 13, 2026

Dealership Rating

Employee Rating

Quick and courteous I never got my free fill up when I did my last survey did my last survey More

by nicolelsolis888

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Aug 14, 2026 -

Regal Kia Lakeland responded

This is fantastic to hear! Thank you for the stars! - Regal Kia

August 05, 2026

Dealership Rating

Employee Rating

Great customer service. Kept me up to date on everything from time the vehicle was being serviced via text and in person at customer lounge.I’m very pleased with how quick my Kept me up to date on everything from time the vehicle was being serviced via text and in person at customer lounge.I’m very pleased with how quick my vehicle was completed with service and delivered. More

by Anrod1953

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 06, 2026 -

Regal Kia Lakeland responded

We're happy to hear you felt well-informed and comfortable during the service process. Thank you for choosing Regal Kia!

August 04, 2026

Dealership Rating

Employee Rating

It took a long time to get it done and I had to chase to get any updates. get any updates. More

by MRPARISH321

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Aug 05, 2026 -

Regal Kia Lakeland responded

We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Felix Mendez - Service Lane Manager - 863-333-4656