Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 47

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
912 Reviews
4.8

912 Reviews

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912 Reviews of Misty Osborne

November 09, 2023

Dealership Rating
Employee Rating

They are very helpful when need. They care about their customers. They work with you on getting the payments where you can afford them. More

by AUDREYEVERETT63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Regal Kia Lakeland responded

Thank you!

November 07, 2023

Dealership Rating
Employee Rating

I have been very pleased with the service at Regal Kia. Compared to the dealers I dealt with in California your dealership is fantastic. More

by bb33565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Nov 14, 2023

Regal Kia Lakeland responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

November 04, 2023

Dealership Rating
Employee Rating

I have been using this dealership for 15 years without any problems, and have always been treated with the up most respect. More

by WDOUGLAS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Regal Kia Lakeland responded

Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our team.

November 04, 2023

Dealership Rating
Employee Rating

Outstanding attention to the customers. Very satisfied with service performed on my card. Thank you! More

by TMVGPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Nov 07, 2023

Regal Kia Lakeland responded

Thank you for trusting us with your service needs.

October 23, 2023

Dealership Rating
Employee Rating

It is easy to make an appointment. It is easy to talk to someone when you have a question. The waiting room is accommodating and clean. More

by TBRYAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Oct 26, 2023

Regal Kia Lakeland responded

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.

October 22, 2023

Dealership Rating
Employee Rating

All of the staff at Regal Kia is very informative and helpful. Willie is the nicest and most helpful salesman I have ever had. More

by atipton74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Schmidt , Srecko Bokun, Kelsey Johnson, Willy Moreira

Oct 23, 2023

Regal Kia Lakeland responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Regal Kia.

October 21, 2023

Dealership Rating
Employee Rating

Misty is in my opinion is the best. She kept me informed with what was happening with my car repairs. And was so very nice and understanding. More

by arthur_ddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Regal Kia Lakeland responded

Thank you for sharing a review of your recent experience. Misty and our team here at Regal Kia is committed to providing high-quality customer service.

October 19, 2023

Dealership Rating
Employee Rating

The whole regal family is awesome. Misty is so polite and kind and always eager to help. More

by Jcaiche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Regal Kia Lakeland responded

Thank you for your great review. At Regal Kia, we work hard to offer high-quality service to every guest.

October 17, 2023

Dealership Rating
Employee Rating

Disappointed that you didn’t have the recall part in stock. Considering we called in advance of our appointment. More

by alanlleitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Oct 19, 2023

Regal Kia Lakeland responded

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

October 14, 2023

Dealership Rating
Employee Rating

The service department is great however my service advisor was rude and did not communicate things very well More

by nokia0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Genesis Cruz

Oct 16, 2023

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

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