Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 5

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
909 Reviews
4.8

909 Reviews

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909 Reviews of Misty Osborne

February 25, 2026

Dealership Rating
Employee Rating

Misty is always very kind and makes sure the vehicle is well cared for. She is tops in caring for the customer and communicating the status of the vehicle, as I normally wait on my car while it's serviced More

by DEEDEENW
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Feb 25, 2026

Regal Kia Lakeland responded

It’s wonderful to hear that Misty’s kindness and thorough care give you confidence with your Kia. We’re glad her updates make waiting for service straightforward. Thank you for the five-star review!

February 22, 2026

Dealership Rating
Employee Rating

They are very rude and insist you need more work done than you do. They argued with me on the phone. I know there's a known issue with the engine for this car. Now they insisted there's an oil leak and n More

by lyeknaac2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 23, 2026

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback. We're sorry that you were unsatisfied with your vehicle. We wish you the best of luck with your future automotive needs. Thank you, Felix Mendez - Service Lane Manager - 863-333-4656

February 18, 2026

Dealership Rating
Employee Rating

Incredible customer service, affordable car maintenance, and car confidence is what I look for. Misty adds a personable touch too! Thanks More

by ROSIE_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2026

Regal Kia Lakeland responded

Thank you for recognizing our customer service and the cost-effective maintenance on your Kia Sportage Hybrid. Misty is thrilled her personable approach stood out during your visit. We appreciate your trust and look forward to helping you stay confident on the road.

February 13, 2026

Dealership Rating
Employee Rating

Very welcoming, Misty is ALWAYS attentive and just all around amazing. She explains everything throughly and makes sure my time at the dealership for services is comfortable and I'm it within my window. More

by gomes_victoria91
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Feb 13, 2026

Regal Kia Lakeland responded

Knowing Misty made your service visit with your Kia Sportage both welcoming and comfortable is fantastic. Her clear explanations and commitment to your appointment schedule ensure each visit runs smoothly. Thank you for sharing your positive experience.

February 13, 2026

Dealership Rating
Employee Rating

they taking care of you . . ms misty is the employee it comes for customers . she taking my ride back home and bring me back to get my and mr jody the driver is a great driver More

by janecaser
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Feb 13, 2026

Regal Kia Lakeland responded

We’re glad Misty and our garage crew took great care of your Kia Sorento. It’s wonderful you felt safe and comfortable with our shuttle driver. Thank you for the five-star rating!

February 12, 2026

Dealership Rating
Employee Rating

This dealership has excellent customer service from every employee that I encountered. Very courteous, kind and helpful. More

by tcolvin911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2026

Regal Kia Lakeland responded

We’re delighted to hear our team’s service on your Kia Sportage impressed you with their courtesy and helpfulness. Thank you for recognizing every employee you encountered. We appreciate you choosing us for your service needs.

February 11, 2026

Dealership Rating
Employee Rating

Work was done in timely fashion everyone was great Misty was great ar explaining to me the work being done,thank u More

by skunksrule
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Feb 11, 2026

Regal Kia Lakeland responded

We’re glad the service on your Kia K5 was completed promptly and that Misty provided clear explanations throughout. Thanks for sharing your positive experience. We look forward to assisting you again.

February 05, 2026

Dealership Rating
Employee Rating

My experience was amazing as usual! Always enjoy my service and wait time is never too bad. Misty is always amazing and gives updates as soon as she has them! More

by darrendaniels610
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Feb 06, 2026

Regal Kia Lakeland responded

Thank you for returning to us for your Kia Sportage service and for noting that the wait time met your expectations. Misty will be delighted to hear that her updates kept you informed. We look forward to assisting you again.

February 03, 2026

Dealership Rating
Employee Rating

My wife was there all day. She said it was great, and she Was satisfied More

by BUCSFAND61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , All was great

Feb 03, 2026

Regal Kia Lakeland responded

Thank you for the five-star review! We’re delighted your wife had a great experience with service on her Kia Soul. We look forward to assisting you both again whenever you need anything.

February 03, 2026

Dealership Rating
Employee Rating

Great service, communication Comfortable waiting room, friendly staff, love that they refill washer fluid and wash car. More

by jsyrn
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Feb 03, 2026

Regal Kia Lakeland responded

Thank you! See you next time!

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