Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 79

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
909 Reviews
4.8

909 Reviews

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909 Reviews of Misty Osborne

January 28, 2022

Dealership Rating
Employee Rating

Great service and customer satisfaction👍Best dealer shop in the area of Lakeland da best!!! More

by Miguel papá
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

January 27, 2022

Dealership Rating
Employee Rating

Rude to me and caused me to leave in tears. Refused to service my car and finish the service they already started. Talked about me with other employees In Front of customers and threatened to call the pol More

by ARMiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Soloj, Alaina Southern

Jan 27, 2022

Regal Kia Lakeland responded

Ms. Miller, Our customers are very important to us, but so are our employees. We will not tolerate vulgar & abusive language towards them. You have been warned in the past and unfortunately you are no longer welcome at our dealership. As we told you today, we would be happy to call another local KIA dealership of your choice and fill them in on any work performed on your vehicle.

Jan 27, 2022

ARMiller responded

I was called names and talked about in front of customers but that’s ok for your employees to do that. There are 2 sides to every story. Why would I want you to call another dealer, so you can talk bad about me to them and not report the work that REGAL CANT DO. Mrs. Miller

January 24, 2022

Dealership Rating
Employee Rating

Awesome lady I worked with. She was very straight forward and accommodating. I love they offer free water and snacks More

by hayley_stone87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Johnson

Jan 25, 2022

Regal Kia Lakeland responded

Don't forget the great coffee! See you next time

January 20, 2022

Dealership Rating
Employee Rating

Great servicr. Wait time what was expected. Comfortable waiting area. Hot chocolate was nice. Good experience More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

Jan 24, 2022

Regal Kia Lakeland responded

Thanks, we look forward to seeing you next time!

January 20, 2022

Dealership Rating
Employee Rating

I think they are fantastic I've been doing business with them for many years More

by KEY963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg in kia sales

Jan 24, 2022

Regal Kia Lakeland responded

Thanks, we appreciate you!

January 19, 2022

Dealership Rating
Employee Rating

Fast and friendly service, been taken my car there for years. Service department people are great. More

by ZUEL71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Kelsey Johnson

Jan 25, 2022

Regal Kia Lakeland responded

Thank you!

January 19, 2022

Dealership Rating
Employee Rating

Misty was really helpful in helping me with my vehicle and she is very friendly More

by Soul girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Regal Kia Lakeland responded

Thank you!

January 19, 2022

Dealership Rating
Employee Rating

Very Courteous and helpful , explained everything.about our Service and vehicle needs keeps you up today More

by wfholland27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Regal Kia Lakeland responded

Thank you!

January 18, 2022

Dealership Rating
Employee Rating

Service department is always fast and courteous. Misty has helped me many times and always provides a great customer experience. More

by bktamu17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Regal Kia Lakeland responded

Thank you!

January 13, 2022

Dealership Rating
Employee Rating

Missy help me from beginning to end . She was amazing. Had my engine replaced, airbags and I’m surprised at how quickly they have done it . It built my confidence definitely in going back and building a r More

by REGAL123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Regal Kia Lakeland responded

We look forward to helping you again in the future, drive safe 😀

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