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Misty Osborne

Overview Reviews (852) Inventory (255)

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Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

852 Reviews

Overview Reviews (852) Inventory (255)

4.8

852 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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852 Reviews of Misty Osborne

January 14, 2026

Dealership Rating

Employee Rating

Just what I needed and quick. I especially appreciated Misty's help and perspective. My highest recommendation! I especially appreciated Misty's help and perspective. My highest recommendation! More

by mychqaplain

Verified Customer

Recommend Dealer

Yes

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Jan 14, 2026 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia Lakeland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 03, 2026

Dealership Rating

Employee Rating

Great customer service, helpful and professional Misty was great very communicative and understanding. I had a few questions about my car and misty was able to answer them effectively and efficiently. was great very communicative and understanding. I had a few questions about my car and misty was able to answer them effectively and efficiently. More

by jonesarmani20

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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Jan 03, 2026 -

Regal Kia Lakeland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 02, 2026

Dealership Rating

Employee Rating

I don’t have words to express my gratitude for the excellent service and dedication . This is my fourth KIA with the company . Love it ! Thank you ! excellent service and dedication . This is my fourth KIA with the company . Love it ! Thank you ! More

by Blanca Ortiz

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Greg Schmidt, Jeff Soloj, Jeremy Mahr , John Herrick. Shane Murphy Gregg Baldwin

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Jan 02, 2026 -

Regal Kia Lakeland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Kia Lakeland.

January 01, 2026

Dealership Rating

Employee Rating

Regal Kia is consistent, professional, and fair. They do a great job with full synthetic oil changes and rotating tires. Overall I am pleased with the quality of customer care and mechanical work. They do a great job with full synthetic oil changes and rotating tires. Overall I am pleased with the quality of customer care and mechanical work. More

by kristin.bunch1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

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Jan 01, 2026 -

Regal Kia Lakeland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Regal Kia Lakeland.

December 31, 2025

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Employee Rating

will never darken their door again. 6 days to determine that the battery needed to be replaced at three times the cost of advance 6 days to determine that the battery needed to be replaced at three times the cost of advance More

by simpwillyb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Jan 05, 2026 -

Regal Kia Lakeland responded

I’m very sorry that you were so frustrated with the repair timeline and cost of replacing your battery. Your feedback is appreciated and will be shared with our team so we can take steps to improve our service moving forward. If you'd like to share anything further, please feel free to contact me directly. Thank you, Jeff Soloj - Service Manager - (239) 206-2854

December 26, 2025

Dealership Rating

Employee Rating

I experienced Excellent care. And I specifically appreciate the help that Misty offered. My highest recommendation! And I specifically appreciate the help that Misty offered. My highest recommendation! More

by mychqaplain

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 26, 2025 -

Regal Kia Lakeland responded

Thanks for sharing about your experience with Regal Kia Lakeland. We appreciate your business and hope to see you again soon!

December 19, 2025

Dealership Rating

Employee Rating

Outstanding Service! !! I Always receive the Best of Care and consideration whenever I come to get the car serviced. !! I Always receive the Best of Care and consideration whenever I come to get the car serviced. More

by SMITHBETTY638

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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Dec 19, 2025 -

Regal Kia Lakeland responded

December 19, 2025

Dealership Rating

Employee Rating

Misty is always helpful and nice she definitely knows what she is doing every time I go in. Overall service is excellent and staff is very friendly! what she is doing every time I go in. Overall service is excellent and staff is very friendly! More

by itzelmiranda100

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 20, 2025 -

Regal Kia Lakeland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 18, 2025

Dealership Rating

Employee Rating

I appreciate the fast service! Oops and Misty had my car wash kind suggestion Ty. Oops and Misty had my car wash kind suggestion Ty. More

by RAMONAWOODWARD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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Dec 19, 2025 -

Regal Kia Lakeland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. Please don't hesitate to reach out if you need anything else.

December 17, 2025

Dealership Rating

Employee Rating

Clean and everyone polite Very easy to check in and had my contract there so easy in and out my contract there so easy in and out More

by Loliver46

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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Dec 17, 2025 -

Regal Kia Lakeland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Misty met your expectations. Thank you again for choosing Regal Kia Lakeland. We look forward to having you as one of our valued customers for many more years to come!

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