Mitchell Giller | Page 13

Very nice and helpful, great customer service,very friendly, clean dealership, Thank you very much friendly, clean dealership, Thank you very much More

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Erin and Mike (store manager) understood the assignment! Erin was so knowledgeable about the vehicles and had great customer service. The best sales person I have had thus far. Mike was generous and made m Erin was so knowledgeable about the vehicles and had great customer service. The best sales person I have had thus far. Mike was generous and made me feel valued. He made up for the failed previous visits. More

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Best Experience and Top Tier Customer Service at Heritage Honda Parkville. Honda Family for Life Honda Parkville. Honda Family for Life More

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SUPERB CAR SERVICE, EXTRAORDINARY STAFF. ALL NURSES SHOULD GO HERE! Today, I went to Heritage Honda on Harford Rd. I needed a few things done for my car like brakes, rotors, oil change, etc... The SHOULD GO HERE! Today, I went to Heritage Honda on Harford Rd. I needed a few things done for my car like brakes, rotors, oil change, etc... The quality of the work was impeccable, both the Director and the Manager of Servicing were engaged with me about the needs of my car. The Leadership has always , even if just behind the scenes been engaged and caring.They are always monitoring the work of the techs which is taking place behind the scenes. This is an A plus Car Care Shop. I have always received the best service at Heritage Honda. All the staff inlcuding the Directors, Managers are there to readily assure service excellence. I"m a Registered Nurse for over 30 yrs, there so much that we worry about with the pandemic. Heritage gives me peace of mind and one less thing I have to worry about! Heritage Honda has never let me down! They care for me and my vehicle as if I were a family member. I know that the GM Mr Geller, promotes service excellence and exceptional customer service. I drive over 25 miles bypassing many Car Service places to come to Heritage Honda. Why, because I know that Heritage Honda is the BEST in the Baltimore area. More importantly, I want the assurance of knowing that when they work on my car... its perfect! I"ve never been diaappointed in the over 2 yrs that I have been going to this place. If you live or are a healthcare provider in the Baltimore area, and you need your car serviced just go to Heritage Honda. Try them out, look for something better and you will get something better! All of the service advisors are awesome, patient, and kind. This place is really different from any other Car Service Shop, that I have ever seen! Its different because they tell me the truth, they don"t try to rip me off and I trust them! More

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This dealership will go above and beyond for their customers. Gary and Mitch are great assets at this dealership. customers. Gary and Mitch are great assets at this dealership. More

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Bought a few cars here and it was extremely easy -just the way it should be. Been a customer for a long time here and gotten my service done here multiple times. Don’t plan on going anywhere else. Special the way it should be. Been a customer for a long time here and gotten my service done here multiple times. Don’t plan on going anywhere else. Special shout-out and Thanks to Mitch Giller for always dropping everything and taking care of me. Way to set the bar high for customer service More

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Unfortunately, I can't give a good rating as I have Not heard back from Todd nor anyone from the dealership. I emailed and spoke over the phone about a refund issue for a canceled maintenance package but heard back from Todd nor anyone from the dealership. I emailed and spoke over the phone about a refund issue for a canceled maintenance package but have heard nothing from Todd nor any staff since June 30, 2021. This is totally unacceptable and bad service. I've purchased two Hondas from this dealership and this is not what I expect from Heritage Honda. Total let down and lack of customer service. No follow up received More

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This dealership sold us a faulty car 🚗 a Honda Civic 2020 brand new car with in day 7 of driving the car A.C is blowing hot air took it to have it service return it again in 2 days for the same problem. 2020 brand new car with in day 7 of driving the car A.C is blowing hot air took it to have it service return it again in 2 days for the same problem. Now it’s been one year for the 3rd times same issues. This is not a great service we been calling them to speak to the a general manager and it’s seem like his is avoiding to speak to us maybe because of our race ? I’m sure if we are Caucasian this. Issues been resolve from day one! More

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Cesar was great! He was very nice and very understanding when I couldn’t make my mind up. The team was excellent and he is a great guy to work with! when I couldn’t make my mind up. The team was excellent and he is a great guy to work with! More

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They chipped my tire and wheel and won’t do nothing about it. They are saying they are not at fault but my tire and wheel was not like that because I just got a new one put on. I have the receipts for them b it. They are saying they are not at fault but my tire and wheel was not like that because I just got a new one put on. I have the receipts for them but they don’t care. I asked to look at the cameras. But no luck. Now I have to call a lawyer to get results. More

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