Mitchell Giller | Page 19

The service was horrible! After they did the service on my car I came out and it didn’t start! Of course it wasn’t their fault, but after looking over the problem it was their fault! Steve Berman is very r my car I came out and it didn’t start! Of course it wasn’t their fault, but after looking over the problem it was their fault! Steve Berman is very rude and does not display good customer service. Mr.Mitchell was very apologetic, and Robert the service advisor was helpful. After fixing the problem the shop foreman Rick came out and spoke with me and was very apologetic and let me know if there is anything else I may need please don’t hesitate to call. But overall a bad experience with Honda heritage Parkville More

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Erin was the best car sales person I ever have worked with, and I bought my first car in 1971. From the moment she greeted us when we walked in on a busy Friday night, until the time I drove away in a n with, and I bought my first car in 1971. From the moment she greeted us when we walked in on a busy Friday night, until the time I drove away in a new car Monday evening, it went very smoothly. She understood my indecision between "previously owned" and brand new. On Saturday, I had emailed her my "wish list". Dealers a crazy busy on Saturday, so I'm not going to try to get time when I don't know what I want. So we set an appt for Monday morning at 9 AM. She was kind enough to not be annoyed when I took four hours to pick one out. During a test drive, she explained most of the features, especially new things that I was not familiar with. Then she guided me through warranty options. Then it was off to the closer. We then took a break so I could go tend to other things, and she got the car in to be prepared. I got back at 8 PM. She put the tag on and made sure I was oriented to the primary functions and safety features. It will take me a while to get through the book so I really know what I am doing! Mitch Giller and Sam Sarris also provided wonder understanding and support in the pricing and closing process. I have bought a lot of cars at this dealer, and I will get my next one here too! More

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I have leased 4 cars from Heritage. The last 3 cars I've worked with Ken he is a pleasure to work with. He has always been very helpful with the experience of leasing my car. I know thi The last 3 cars I've worked with Ken he is a pleasure to work with. He has always been very helpful with the experience of leasing my car. I know this is a little thing but he remembers to wish me happy birthday every year. He shows me everything in the car program my cell phone which is great for me. I came in to get my oil changed on my 2015 civic and drove off with a 2017 civic. I will be back to work with Ken for the next car and I would recommend he to my family and friends. Thank you for all of your help. See you soon. More

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