Moe Afzal | Page 10

New Car Purchase/Lease We just leased a Mazda CX-5 from Mazda Capistrano and could not be happier. The process was streamlined and efficient! Lauren Garza our Sales Consulta We just leased a Mazda CX-5 from Mazda Capistrano and could not be happier. The process was streamlined and efficient! Lauren Garza our Sales Consultant was so helpful and worked to get us what we wanted at the payment we wanted. Chris in Finance finalized everything with finesse and such a warm and friendly atmosphere. Highly recommend this Dealership and the CX-5! More

by MiaG Verified Customer Verified Customer

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The best car buying experience I've had. Car buying for me has always been quite stressful. Not this time. Everything was as smooth as could be expected. Great people work there at Capo Ma Car buying for me has always been quite stressful. Not this time. Everything was as smooth as could be expected. Great people work there at Capo Mazda. More

by sandyb0 Verified Customer Verified Customer

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Super smooth and easy Diego and Moe were super helpful from the second we walked in looking at the CX-5. We absolutely love the Mazda and the whole experience with the team Diego and Moe were super helpful from the second we walked in looking at the CX-5. We absolutely love the Mazda and the whole experience with the team made it that much better. Service was also great when it came down to calling us to install our apple car play and picking a time that worked for us while also giving us a loaner! 11/10 for customer service More

by SPILSBURYM Verified Customer Verified Customer

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Great Experience Lauren was very professional and helpful throughout the buying experience and even followed up after and will stay in touch. Highly recommend working Lauren was very professional and helpful throughout the buying experience and even followed up after and will stay in touch. Highly recommend working with her and will send people her way when friends or family start looking for cars More

by Jake Smith Verified Customer Verified Customer

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AJ is an awesome salesman We have purchased our 5th Mazda last weekend from Capistrano Mazda, with AJ as our salesman. He is friendly, knowledgeable & just a great guy to deal We have purchased our 5th Mazda last weekend from Capistrano Mazda, with AJ as our salesman. He is friendly, knowledgeable & just a great guy to deal with. Everyone at the dealership is fantastic. Moe, the sales manager, is very friendly & comes in to speak with you throughout the process. Chris in finance is super friendly too, even gave us some restaurant recommendations that we have gone to twice since he recommended! Overall the team at Capo Mazda does not make you feel pressured, they answer your questions & I don't feel like I DREAD going to buy a car when I go there. I recommended AJ to one of my best friends & she bought her son a CX3 from him. Her transaction was as smooth & painless as our last 5 purchases. I would HIGHLY recommend this dealership to anyone wanting a stress-free auto purchase or lease. More

by moorekim0121 Verified Customer Verified Customer

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they were excellent!!! The dealer did everything as promised .and more./ We really appreciate the RED Carpet Service and care. I go the car in quick, was on my way with a r The dealer did everything as promised .and more./ We really appreciate the RED Carpet Service and care. I go the car in quick, was on my way with a rental quick. I picked on time and was out the door in no time. Loved it. More

by tGYEPES Verified Customer Verified Customer

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Awesome Dealership The best buying and servicing experience I ever had! Everyone was so nice and helpful, I will recommend Capistrano Mazda to all my friends and family! The best buying and servicing experience I ever had! Everyone was so nice and helpful, I will recommend Capistrano Mazda to all my friends and family! More

by LOUB600 Verified Customer Verified Customer

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Good people - mixed feelings on the experience. Diego was incredible. He deserves 5 stars on his own. He's patient, informative, and clearly cares about his customers and worked very hard to get us Diego was incredible. He deserves 5 stars on his own. He's patient, informative, and clearly cares about his customers and worked very hard to get us the car we wanted at the right price. We would buy a car from HIM again, anytime. The finance guys were great - explained everything, took their time with us, very jovial and friendly. Unfortunately the delivery experience is where things went south. The first car we selected had an electrical fault tied to a bad fuse that resulted in us not being able to take the car home the night we signed paperwork for it. This was no one's fault in particular, but it was disappointing. The next morning, we received a call from Diego that the fault had been fixed, and we returned to the dealership that night to pick up the car. Unfortunately, right before we left the dealership, there was an accident in which another sales associate backed a car into our brand new Mazda3 with us sitting in it. Needless to say this was an extremely upsetting and stressful experience, and nothing we would have ever remotely expected to happen. The employee at fault for the accident admitted fault, and was extremely apologetic and clearly upset that our experience had been affected. Moe, the sales manager, rectified the situation by offering us a choice of solutions, and in the end we opted for another vehicle of the same make with a better trim level at the same monthly price as a compensation for our negative experiences during both delivery attempts. Overall, the experience was shaded by some negative things. It's really hard to give a fair rating overall on the experience because of this. If Diego hadn't been a pleasure to work with, or if Moe had not properly handled the aftermath of the failed delivery attempts and the accident, then this rating would have easily been a 1-star. More

by socaldriver Verified Customer Verified Customer

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Fredy is very helpful, and friendly! Service was done quicker than I thought! The sales team I worked with before came and say hi! Much appreciate that! Service was done quicker than I thought! The sales team I worked with before came and say hi! Much appreciate that! More

by POPOBESHAN Verified Customer Verified Customer

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2nd time choosing Mazda! Zoom Zoom! My family has always been loyal Mazda owners and a couple years ago I had the opportunity to lease from Mazda (my first car! Mazda 3). My lease was en My family has always been loyal Mazda owners and a couple years ago I had the opportunity to lease from Mazda (my first car! Mazda 3). My lease was ending soon and I just signed for my second Mazda lease (Mazda CX5). It was such an easy, informative, and stress-free process. The Mazda team made it so easy to get set up and have everything ready for me. Forouz was my go to gal! She was so friendly and patient through my process - test drove three cars, came back over the span of two weekends, and really gave me all the info and tools to successfully start my new lease. She helped get me set up with the online portal which shows awesome 'how-to' videos on how to best utilize all the features on my new ride. Thank you to everyone else who ended up assisting me as well (Jerry, Moe, Fredy, and Chris)! I am so happy and have received so many compliments so far! thanks More

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