Mohammad Omar

Buyer Beware! !! I found a 2012 Fiat 500C on CarGuru’s site. I had some others on my short list to look at but I really wanted this one and the price was too good !! I found a 2012 Fiat 500C on CarGuru’s site. I had some others on my short list to look at but I really wanted this one and the price was too good to be true. I noticed the car had been sitting on the lot for some time but I figured that may have been because it was a manual transmission and they aren’t as popular nowadays. I went on New Year’s Day, spoke to the salesman, went for a test drive, and gave it a once-over. I signed the papers that same day and was on my way. I declined the warranty due to the price of the car and its age. On Jan 10, I was in the car with my disabled son and the car just died as I was coming off an exit ramp. 2 kind souls pushed us off the exit ramp and into the parking lot of a church. Luckily I had AAA so they were able to tow me home. I had to have it towed the following day to a shop nearby to have a diagnostic done. It was then I was given the news that I needed an entire new clutch system installed which in itself would cost $2,683. Including labor I am looking at around $3337. And the sticker price at the dealer for this ‘awesome’ little car of mine? $3,800. So in essence I paid for 9 days of ‘use’ for a car for $3,800, or, $422 a day. I tried going to the dealership in person to advise of the issues with my car and see if I could speak to management. He was not there but I was able to speak to my salesman, who proceeded to say that ‘they lost money’ on my car because it had just been discounted by quite a bit. I started to think that maybe there was another reason the car had been sitting for so long and been ‘discounted’. He stated that since I declined the warranty nothing could be done. He did give me the card For the manager and I reached out via email that same evening. He responded promptly and stated that there are many reasons as to why a clutch system can fail and could possibly be due to ‘the driver’. He stated as far as the warranty goes, that the warranty they offer wouldn’t have covered clutches anyway as it is not a covered component. Regarding manual transmissions, my first car was a manual. I’ve been driving them since I was 15 years old. I went to this dealership because of their reviews online. We are recent transplants to Arizona from Ohio so it was necessary we do our homework first. I’m sure they didn’t build their reputation without standing behind their products. I understand that there are a lot of factors can go into car repair and when or if they will need significant work done. The issue I have is that it is now the end of January, I am still awaiting my car to be fixed, and I will have a $3600+ bill waiting there for me once the repairs are complete. This car should have lasted longer than 9 days. They should be ashamed of themselves stating there is ‘nothing’ they can do. Their email to me did state that I could ‘bring in the car to see what they could do’?! What does that even mean? My car is not drivable. It has been towed multiple times now and I finally know what the issue is. I have been offered no refund of any kind and other than an initial email responding to my concerns that basically amounted to a shrug ‘sorry, not sorry’, I have not been reached out to or offered any financial compensation for the repairs. Very badly done, Courtesy! I plan on reaching out to the AG and the BBB because this is ridiculous! **UPDATE** I received another call today, Jan 23, from the shop stating that the clutch release bearing was damaged as well and needs replaced. Of course no one has this part in stock locally so I am now waiting till next Tuesday at the earliest for use of my car again. This additional part is $280 which will bring my running total at the shop to $3600+, $200 less than the sticker price of the car, $3,800. More

Report | Print

Horrible service they screw you over big time they LIE. About repairing things they suck Bbb is getting complaints filing police report i called yesterday told them my steering is wierd at like going 50mph About repairing things they suck Bbb is getting complaints filing police report i called yesterday told them my steering is wierd at like going 50mph I told Muhammad this I said idk I don't feel safe then like b4 I could finish he cut me off then hung up. After crashing my Gf chelseas 2020 gmc terrain with my 7 yr Daughter in back seat he crashed into a truck in the same lot but gas lighted my Gf into not calling the police making it seem like it was her fault cuz he said he'll fill the gas tank up then now after He crashed it my gf said I Dont want to deal with this I want my $$ back BECUZ we only had it for 2 days brought it back Then they have had it ever since qnd they still take her car payment out what perks now I don't trust these people when we just want Our money$ back but whatever this is going the hard way social media is powerful and tik tok I'm letting everyone know this. shame on u guys shame on u the salesman MUHAMMAD At courtesy dodge ' jeep in mesa AZ but they all in on this xx nobody has taken acting then I call kia a guy named " Rodman tried to take action and report it to his manager ONLY to be told to " stay out of it" ? Like are u kidding they endangered a 7yr lil girl and just blow all this off caused my gf to have a mental breakdown this is WRONG me and lawyer will be contacting the BBB . More

Report | Print

I had a very pleasant and warm conversation with the dealer. The car I was just super appealing on looks and then I liked the details I read and looked over. 'Used', sure, but hardly so. The drive was p dealer. The car I was just super appealing on looks and then I liked the details I read and looked over. 'Used', sure, but hardly so. The drive was pleasant after I got used to the car. The process was fast and easy, just a little waiting but not horribly so. Go on a Sunday for car shopping! More

Report | Print

Best experience I’ve had with any dealership. I came from Courtesy Nissan & man what a difference ! Very welcoming & did everything they could to help me make a great purchase ! Rep that helped I came from Courtesy Nissan & man what a difference ! Very welcoming & did everything they could to help me make a great purchase ! Rep that helped - Mohammad Omar 10/10 would recommend More

Report | Print

I have got my last 3 work trucks with these guys all rams they are like family, and they have treated me like that since day one! I can not say enough good things about the whole crew! they are like family, and they have treated me like that since day one! I can not say enough good things about the whole crew! More

Report | Print

Just got my first new car. No more used cars for me, Muhammed really helped me make a deal work that I was comfortable with despite all the negatives working against me, I can' No more used cars for me, Muhammed really helped me make a deal work that I was comfortable with despite all the negatives working against me, I can't recommend this Courtesy Superstition Springs Doge highly enough, it's well worth the pilgrimage. More

Report | Print

Our sales person Muhammad very professional and helpful in getting a deal that was best for our family. in getting a deal that was best for our family. More

Report | Print

Excellent customer service. Very helpful with the purchase of our new truck and upfront with all information Very helpful with the purchase of our new truck and upfront with all information More

Report | Print

Easy to work with, very nice sales staff, we loved working with Randy and Mohammed. Buying a car is never easy and they made it a smooth ride! They got us the best deal that they could and listened to working with Randy and Mohammed. Buying a car is never easy and they made it a smooth ride! They got us the best deal that they could and listened to all of our questions and answered our concerns. More

Report | Print

Mohammad and Randy the manager were great to work with! This is by far the best car buying experience I’ve ever had!! This is by far the best car buying experience I’ve ever had!! More

Report | Print