Mohammed Omar | Page 16

Both Nick and Mo were extremely professional and knowledgeable in facilitating our transaction to a seamless conclusion. Will definitely recommend them to friends and family. knowledgeable in facilitating our transaction to a seamless conclusion. Will definitely recommend them to friends and family. More

by NICLASTAN Verified Customer Verified Customer

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Purchase experience Service was excellent starting with Melissa! If it weren't for Melissa's immediate feedback from my initial call, I likely would have moved on. Inst Service was excellent starting with Melissa! If it weren't for Melissa's immediate feedback from my initial call, I likely would have moved on. Instead, we came to Boston and leased the car that day. Sheraz, Giovani, Mark and Omar were all ready to help and answer questions - thanks to all. Great experience. More

by Will Verified Customer Verified Customer

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My 3rd BMW Amazing team!!! Well, I brought in my 228i for service and was also planning on discussing a trade. My service tech took great care of me on getting Amazing team!!! Well, I brought in my 228i for service and was also planning on discussing a trade. My service tech took great care of me on getting the 228i back on the road. Thank you Dan!!! But, I was also in the market to trade, and my salesperson, who I have worked with for 5 years now, knew exactly what I wanted and respected my budget. I had my new wheels within the week, and the process was seamless. Hadi - you are truly amazing! Thank you Hadi!!! I also give kudos to the Business Manager who worked through the financing paperwork with me smoothly and efficiently. Thank you Mohammed!!! There are not enough words to express my gratitude and admiration for the professionalism of the dealership team. Always a great experience to work with such a friendly and knowledgeable team! I highly recommend Herb Chambers BMW. Thank you all! More

by BECKE Verified Customer Verified Customer

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really nice buying experiences Really nice buying experiences. As an international student, Sheraz and Mohammed helped me a lot with leasing the car I like. They tried their best to Really nice buying experiences. As an international student, Sheraz and Mohammed helped me a lot with leasing the car I like. They tried their best to get the best price and leasing plan for me, and other salespeople are also friendly in helping me to get my deal to be approved. More

by EATON98K Verified Customer Verified Customer

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Herb Chambers never fails to disappoint! Every experience at Herb Chambers dealership I have had over the years shows true incompetence and lack of genuine card for the customers. When I wen Every experience at Herb Chambers dealership I have had over the years shows true incompetence and lack of genuine card for the customers. When I went to pickup the car, GPS was not installed/updated so had to wait 30 minutes for that; everyone was more concerned with looking cool working at a BMW dealership then with addressing my concerns or providing clear answers. Jim never clearly explained that there is no remote starter which I said from beginning was a priority for me so that was a surprise also at pickup. Then he was more concerned with the next customer rather then sitting down with me and explaining car features (which luckily the BMW Genius staff did and did an awesome job). First thing Jim said when I came to get the car was I need $125 from you for the mats (which i forgot to include in the original deal) - seemed like that was the most important part of the process then going over car features or anything else. He also did not go over any additional features that i could add to the car, i actually had to mention some of them myself to get them. Instead the answer was - well what do you want to add? I want you to tell me all there is and then i would choose, but didn't seem like there was any interest in that. Omar was great but did not explain the various packages clearly, rather just said it's a no brainer to get the tire protection package for $2900... I am sorry but its not a no brainer for me, it's my first BMW and i don't know about it's tire quality. Besides, my friend has a brand new Cadillac CT6 and got his tire package for $900 (both of our cars cost the same). Giovanni said no German cars have remote starters, then said some of the new models have it, then said his X5 has it and showed it off to me proudly... again, I would have loved this info before i selected my vehicle. No one was rude but the general sense of total carelessness about customer needs and complete lack of clear communication was certainly overwhelming. It felt like making a profit and charging for everything was most important (could have thrown the all weather mats for free when they saw I was frustrated with numerous issues, but no, no one cared to do anything to make up for my frustrations). I work in a hospitality industry so I am more sensitive about treating customers with genuine care vs. with indifference. More

by andrewb3 Verified Customer Verified Customer

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Why I have choose BMW of Boston Because of Mr. Hadi Eslami, he did understand my needs, timing, worked hard to make things happened perfectly. I have worked with a lot of sales p Because of Mr. Hadi Eslami, he did understand my needs, timing, worked hard to make things happened perfectly. I have worked with a lot of sales people before, but I always come back to Hadi; very professional, very caring and work hard to deliver his promises though out the dealership and it team. More

by ABOUSHALA Verified Customer Verified Customer

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Me. Hadi Eslami is the Best. He is the reason Why I buy BMW. He is courteous, on time, dedicated, and honest. His expertise is implacable. BMW. He is courteous, on time, dedicated, and honest. His expertise is implacable. More

by LVONANDRIAN Verified Customer Verified Customer

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No hassle. Wife likes the new X1. Everyone was very helpful and the follow up was a promised. The car is expensive, but the quality of machine and people makes Wife likes the new X1. Everyone was very helpful and the follow up was a promised. The car is expensive, but the quality of machine and people makes it worthwhile. More

by WILLIAM_HOGAN Verified Customer Verified Customer

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Excellent customer service Buying my new BMW was an enjoyable experience. Sheraz Sheikhl was courteous and professional. He worked with me making the process smooth, seamless an Buying my new BMW was an enjoyable experience. Sheraz Sheikhl was courteous and professional. He worked with me making the process smooth, seamless and stress free. Mohammed Omar walked me through the financials in a friendly manner making it an easy process. Joe Migdal patiently showed me the new features in my vehicle. There was so much to cover he offered a return trip after a couple of weeks to go over any questions I may have and show me how to set the options for a fantastic driving experience. They took care of everything from beginning to end. I love my new car! Thank you for all of your hard work. More

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Excellent sales experience and costumer service. We had a haggle free transaction and I had my new car ready in less than 24 hours. I recommend this dealership sales experience and costumer service. We had a haggle free transaction and I had my new car ready in less than 24 hours. I recommend this dealership More

by TABBAMD Verified Customer Verified Customer

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