Mohammed Omar | Page 15

Excellent customer service with very professional staff. You could not ask for a more pleasant car buying experience . Hadi Eslami is an honest professional who goes the extra mile to insure customer satisf You could not ask for a more pleasant car buying experience . Hadi Eslami is an honest professional who goes the extra mile to insure customer satisfaction. Omar in the business office is pleasant and efficient and Melissa Steffy should be proud of the atmosphere if the dealership she manages so effectively. More

by OMC1023 Verified Customer Verified Customer

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Everyone I worked with at Herb Chambers (Mini Department) was professional, knowledgeable and helpful. They worked with me and were quick to reply to my calls and messages. My old car was unexpectedly totale was professional, knowledgeable and helpful. They worked with me and were quick to reply to my calls and messages. My old car was unexpectedly totaled and I found myself in need of a new car at the most difficult and inconvenient time ever. They made the leasing of my new Mini Cooper easy and quick at a time of great crisis. Thank you to all. More

by VIVATORR Verified Customer Verified Customer

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Thanks to Jung Lau and Mohammad Inar for great service. Real credit to Chambers group. They have made me a BMW Chambers customer for other cars I will purchase Real credit to Chambers group. They have made me a BMW Chambers customer for other cars I will purchase More

by golfmurphy48 Verified Customer Verified Customer

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Very responsive and thorough Very responsive in all communication and responses. Even though the dealership was technically closed, Melissa and Sheraz made sure I could get my ne Very responsive in all communication and responses. Even though the dealership was technically closed, Melissa and Sheraz made sure I could get my new car on time since I had ordered it months ago and had another BMW coming off a lease. Mohammed dealt with the paperwork quickly. Mark spent a good amount of time showing me around the technology of the new BMW. More

by MGOLDSTEIN3 Verified Customer Verified Customer

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Both Nick and Mo were extremely professional and knowledgeable in facilitating our transaction to a seamless conclusion. Will definitely recommend them to friends and family. knowledgeable in facilitating our transaction to a seamless conclusion. Will definitely recommend them to friends and family. More

by NICLASTAN Verified Customer Verified Customer

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Purchase experience Service was excellent starting with Melissa! If it weren't for Melissa's immediate feedback from my initial call, I likely would have moved on. Inst Service was excellent starting with Melissa! If it weren't for Melissa's immediate feedback from my initial call, I likely would have moved on. Instead, we came to Boston and leased the car that day. Sheraz, Giovani, Mark and Omar were all ready to help and answer questions - thanks to all. Great experience. More

by Will Verified Customer Verified Customer

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My 3rd BMW Amazing team!!! Well, I brought in my 228i for service and was also planning on discussing a trade. My service tech took great care of me on getting Amazing team!!! Well, I brought in my 228i for service and was also planning on discussing a trade. My service tech took great care of me on getting the 228i back on the road. Thank you Dan!!! But, I was also in the market to trade, and my salesperson, who I have worked with for 5 years now, knew exactly what I wanted and respected my budget. I had my new wheels within the week, and the process was seamless. Hadi - you are truly amazing! Thank you Hadi!!! I also give kudos to the Business Manager who worked through the financing paperwork with me smoothly and efficiently. Thank you Mohammed!!! There are not enough words to express my gratitude and admiration for the professionalism of the dealership team. Always a great experience to work with such a friendly and knowledgeable team! I highly recommend Herb Chambers BMW. Thank you all! More

by BECKE Verified Customer Verified Customer

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really nice buying experiences Really nice buying experiences. As an international student, Sheraz and Mohammed helped me a lot with leasing the car I like. They tried their best to Really nice buying experiences. As an international student, Sheraz and Mohammed helped me a lot with leasing the car I like. They tried their best to get the best price and leasing plan for me, and other salespeople are also friendly in helping me to get my deal to be approved. More

by EATON98K Verified Customer Verified Customer

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Herb Chambers never fails to disappoint! Every experience at Herb Chambers dealership I have had over the years shows true incompetence and lack of genuine card for the customers. When I wen Every experience at Herb Chambers dealership I have had over the years shows true incompetence and lack of genuine card for the customers. When I went to pickup the car, GPS was not installed/updated so had to wait 30 minutes for that; everyone was more concerned with looking cool working at a BMW dealership then with addressing my concerns or providing clear answers. Jim never clearly explained that there is no remote starter which I said from beginning was a priority for me so that was a surprise also at pickup. Then he was more concerned with the next customer rather then sitting down with me and explaining car features (which luckily the BMW Genius staff did and did an awesome job). First thing Jim said when I came to get the car was I need $125 from you for the mats (which i forgot to include in the original deal) - seemed like that was the most important part of the process then going over car features or anything else. He also did not go over any additional features that i could add to the car, i actually had to mention some of them myself to get them. Instead the answer was - well what do you want to add? I want you to tell me all there is and then i would choose, but didn't seem like there was any interest in that. Omar was great but did not explain the various packages clearly, rather just said it's a no brainer to get the tire protection package for $2900... I am sorry but its not a no brainer for me, it's my first BMW and i don't know about it's tire quality. Besides, my friend has a brand new Cadillac CT6 and got his tire package for $900 (both of our cars cost the same). Giovanni said no German cars have remote starters, then said some of the new models have it, then said his X5 has it and showed it off to me proudly... again, I would have loved this info before i selected my vehicle. No one was rude but the general sense of total carelessness about customer needs and complete lack of clear communication was certainly overwhelming. It felt like making a profit and charging for everything was most important (could have thrown the all weather mats for free when they saw I was frustrated with numerous issues, but no, no one cared to do anything to make up for my frustrations). I work in a hospitality industry so I am more sensitive about treating customers with genuine care vs. with indifference. More

by andrewb3 Verified Customer Verified Customer

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Why I have choose BMW of Boston Because of Mr. Hadi Eslami, he did understand my needs, timing, worked hard to make things happened perfectly. I have worked with a lot of sales p Because of Mr. Hadi Eslami, he did understand my needs, timing, worked hard to make things happened perfectly. I have worked with a lot of sales people before, but I always come back to Hadi; very professional, very caring and work hard to deliver his promises though out the dealership and it team. More

by ABOUSHALA Verified Customer Verified Customer

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