Mohammed Omar | Page 7

I would only recommenced the dealership because of Hadi Wonderful guy, real professional. After him things at this dealership change drastically Wonderful guy, real professional. After him things at this dealership change drastically More

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Kevin was great to work with. Very efficient and made the process go smoothly. Addressed all the requests I had since it was a used vehicle prior to delivery. Very efficient and made the process go smoothly. Addressed all the requests I had since it was a used vehicle prior to delivery. More

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Sheraz was super clear and open the whole way through the process of buying our new car. He helped me get a build allocation in way less time than any other dealer, and was a delight to work with throughout. process of buying our new car. He helped me get a build allocation in way less time than any other dealer, and was a delight to work with throughout. He facilitated a perfect buying experience for us. More

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This is arguably the worst and most unprofessional service i’ve ever received. This was my first service visit and it certainly left a bad taste in my mouth. I scheduled an appointment a week in a service i’ve ever received. This was my first service visit and it certainly left a bad taste in my mouth. I scheduled an appointment a week in advance for some issues i was already having with my car. i scheduled to drop off my car and pick up a loaner. the morning of my appointment i called to confirm that i will have a loaner as i had work to get to. Upon arriving i was told that there was no loaner for me as they gave them all out. Obviously i was very upset because i called an hour before arriving to confirm the loaner. I proceeded to wait 40 minutes until they found a loaner that they can give me, keep in mind this was not a last minute drop in, it’s been scheduled for an entire week in advance. I was upset with the staff and how clear it was that customer journey doesn’t matter. The loaner they gave me was dirty from the inside and barely had gas. The staff claimed it’s because they didn’t have enough time since i was in a hurry. They had a week and the unprofessionalism made me panic because i had work to get to. Fast forward, i return the loaner and pick up the car. Unfortunately upon leaving the service center we realized that we forgot our handicap placard in the glovebox. Since i returned the loaner at closing time i could not get in contact with anyone. I proceeded to call the next day (sunday) and a sales representative told me they don’t have access to loaner and to call service the following day when they’re open. I called the following day and the service representative that i spoke to took down the information and told me to they will look and call me back, i asked them twice to confirm that they WILL call me back. 3 hours later, the service department is about to close again and I had to call since i received no call. The representative that picked up informed me “They looked thoroughly through the car and could not locate it and the loaner is now loaned to someone else”. This was extremely frustrating as we are 100% sure it was in the glovebox as we put it there an hour before returning it, we were not debating if we left it we knew we forgot it. I tried to explain that to the representative and i was met with “well loaner cars get loaned that’s what they’re for”. I attempted to contact both service managers and left they voicemails twice each and till this day have not heard anything back. Finally we took this issue to our sales representative so that we can find any solution as the service department is far less than capable to do so. ONLY to find out that the service team never took record that I ever even took out a loaner. There is no record of me taking a loaner at all and that this entire time they only looked in ONE out of many loaner vehicles and called it a day and claimed they could not find it. When this whole time they barely cared to put in any effort. Despite the fact that i gave them the loaner vehicle description. I could have thrown this $40,000 car to the side of a road and left it for scrap and it would have never traced back to me due to this teams extreme lack of accountability and professionalism. This isn’t a random service center at a gas station. This is supposedly a luxury car brand BMW. I have left things across the country in rental cars and have had them mailed to me and it was an easier journey than a dealership 2 miles away from me. This is so unbelievably unprofessional and ridiculous. We are still waiting to even receive it back due to all the loaners still being in and out, and who knows if anyone who’s in a loaner could take it for their own use. This could have all been avoided if a customers journey was a priority and if the basic task of taking note of which loaner that’s as loaned to a customer. If this occurred we would have received the handicap within hours of reporting it forgotten. Instead here we are a whole week later with no update from service. More

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Great experience overall purchasing my certified pre-owned BMW. Very efficient and made the process go smoothly. Kevin was a top notch sales person to work with as well. pre-owned BMW. Very efficient and made the process go smoothly. Kevin was a top notch sales person to work with as well. More

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Easy buying experience, quick purchasing, great responsiveness. The team did their best to make sure I was taken care of at every step. responsiveness. The team did their best to make sure I was taken care of at every step. More

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Kevin B was very accommodating. He was very professional and responsive. He helped us choose all the options right for us. He was very professional and responsive. He helped us choose all the options right for us. More

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I have purchased 3 vehicles from HC BMW. The experience has been great mainly due to the customer service I received. I have worked with Sheraz as the sales person. He is the best there is. The experience has been great mainly due to the customer service I received. I have worked with Sheraz as the sales person. He is the best there is. He listens to your needs/wants and he delivers on them. He is personable, professional and pleasant to work with. In addition, there is no haggling or pressure, Sheraz presents all options objectively. I also enjoyed working with Mohammad with the finance piece. He too was straightforward, professional and pleasant. He made the process move quickly. I drove out of the dealership extremely pleased due to my experience with Sheraz and Mohammad. More

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I had the most exemplary experience having my cars first service appointment. I was continuously notified of the progress and sent a video of my car being worked on. Each individually involved was professio service appointment. I was continuously notified of the progress and sent a video of my car being worked on. Each individually involved was professional, polite and courteous. Jurell kept me informed as to the progress and made sure everything went smoothly. The gentleman who picked up my car and returned it to me was very careful as well as the gentleman who called about the pickup. I can’t say enough of how pleased I was to scheduling my appt to the pickup and service. Thank you. I will always be a loyal BMW owner. I highly recommend Herb Chambers. More

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Very Easy process, Micheal is a great sales person, Was able to decide on car and payment within an hour. able to decide on car and payment within an hour. More

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