Mohammed Omar | Page 7

Easy buying experience, quick purchasing, great responsiveness. The team did their best to make sure I was taken care of at every step. responsiveness. The team did their best to make sure I was taken care of at every step. More

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Kevin B was very accommodating. He was very professional and responsive. He helped us choose all the options right for us. He was very professional and responsive. He helped us choose all the options right for us. More

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I have purchased 3 vehicles from HC BMW. The experience has been great mainly due to the customer service I received. I have worked with Sheraz as the sales person. He is the best there is. The experience has been great mainly due to the customer service I received. I have worked with Sheraz as the sales person. He is the best there is. He listens to your needs/wants and he delivers on them. He is personable, professional and pleasant to work with. In addition, there is no haggling or pressure, Sheraz presents all options objectively. I also enjoyed working with Mohammad with the finance piece. He too was straightforward, professional and pleasant. He made the process move quickly. I drove out of the dealership extremely pleased due to my experience with Sheraz and Mohammad. More

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I had the most exemplary experience having my cars first service appointment. I was continuously notified of the progress and sent a video of my car being worked on. Each individually involved was professio service appointment. I was continuously notified of the progress and sent a video of my car being worked on. Each individually involved was professional, polite and courteous. Jurell kept me informed as to the progress and made sure everything went smoothly. The gentleman who picked up my car and returned it to me was very careful as well as the gentleman who called about the pickup. I can’t say enough of how pleased I was to scheduling my appt to the pickup and service. Thank you. I will always be a loyal BMW owner. I highly recommend Herb Chambers. More

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Very Easy process, Micheal is a great sales person, Was able to decide on car and payment within an hour. able to decide on car and payment within an hour. More

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We recently made a purchase at Herb Chambers. While the deal initially met with a few challenges unique to our vehicle, I was extremely impressed by the efforts expended by Badis Omar, Melissa a While the deal initially met with a few challenges unique to our vehicle, I was extremely impressed by the efforts expended by Badis Omar, Melissa and the rest of the team to consummate the deal with terms that were very acceptable to me. I would not hesitate to contact Badis and the team again for our next purchase. More

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Badis and Omar provided exceptional customer service. Badis made the purchase seamless and kept me updated on the delivery timing. Omar provided clear and practical recommendations. Badis made the purchase seamless and kept me updated on the delivery timing. Omar provided clear and practical recommendations. More

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Higor was very helpful and explain to me about the repairs that I need for my car. I would definitely go back to this dealership for my next repair. repairs that I need for my car. I would definitely go back to this dealership for my next repair. More

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I had a very very bad purchase experience for my BMW 330Xi in Herb Chambers of Boston in April this year. I was "cheated" by the dealership and am very disappointed now for the unprofessional and irresp 330Xi in Herb Chambers of Boston in April this year. I was "cheated" by the dealership and am very disappointed now for the unprofessional and irresponsible behavior of the dealer. Everyone who wants to purchase a car from this dealership should take a look at this review. Here is the story. After I decided to purchase the car and went to the financial manager's office, the financial manager tried to persuade me to buy the GAP insurance ($1000) and told me that only an idiot will not buy it. I didn't know what was GAP insurance when I purchased the car so I choose to trust the manager and bought it. When I got home, I did some research and it turned out that GAP insurance was entirely useless in my case since the remaining principal will always be lower than the car's market value). Be noted, the financial manager knew that I would pay off the loan very soon thus he should know the GAP insurance is entirely wasteful for me. After I realized that, I tried to cancel my GAP insurance. The insurance contract says that I can unconditionally cancel the insurance and get a full refund within 30 days. So I went to the dealership and found the financial manager (Mohammed Omar). However, he rejected my request and asked me to wait for the first monthly payment and said only after that I can cancel the GAP insurance with a full refund. Then I waited for the extra month, and called the dealership back. Unfortunately, Mohammed (financial manager) was on vacation thus the director (Katie George) answered my call. She told me that she would handle it and the cancellation of the GAP insurance would reflect on my loan banking account after 5 months. Then I trust the director and wait for 6 months. However, nothing happened to my account in the end. Then I called the dealership again recently (I can't go to the dealership in person since I have moved to another state), and the director said she forgot our conversation and transferred me to the financial manager again. The financial manager said again that he would handle it and asked me to wait for 3 weeks before it reflects on my account. I was already very upset but I still chose to trust the dealer one more time. Now it has been three weeks and nothing happens again. I don't want to trust this dealership anymore and want everyone to know their dishonesty and irresponsibility to their customers. There were other dishonest behaviors during the purchase such as the coverage of the car started much earlier than my purchase date (the dealer promised me before I purchased the car that they would reset the coverage but they told me it was impossible after the purchase) and there were a lot of small scratches on the car (It was my fault that I didn't check carefully upon car pick-up). PS: I have to give at least one star. But I would give for zero stars if I can. More

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Excellent customer service from salesman Hadi Eslam. Attention to detail at every step of the process Attention to detail at every step of the process More

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