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Monica Dewey

Overview Reviews (105) Inventory (320)

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Monica Dewey

Monica Dewey | Page 7

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.7

105 Reviews

Overview Reviews (105) Inventory (320)

4.7

105 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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105 Reviews of Monica Dewey

May 24, 2026

Dealership Rating

Employee Rating

Made an appointment for the works package everything went fine Made an appointment for the works package had no issues got in and out quick fine Made an appointment for the works package had no issues got in and out quick More

by RECORDBROOKIE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

May 24, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Flynn General Sales Manager 262-338-3379

May 22, 2026

Dealership Rating

Employee Rating

My service advisor took care of meeting my Vehicles needs and scheduling. She was very pleasant as well. and scheduling. She was very pleasant as well. More

by Rjsonnentag

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

May 24, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for taking the time to share your feedback with us. Monica and our team are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Chris Flynn General Sales Manager 262-338-3379

May 22, 2026 -

Rjsonnentag responded

Gordie Boucher Ford takes care of all my vehicles, they don’t mind me asking questions and appreciate that I am Ford Family loyal.

May 21, 2026

Dealership Rating

Employee Rating

Very, very good to me They always take care of me there they do very good work thank you they do very good work thank you More

by DAVEMAYER35

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

May 22, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s wonderful to hear we consistently take care of you and deliver quality service on your Ford F-250. Thank you for recognizing our efforts. We look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

May 21, 2026

Dealership Rating

Employee Rating

Job was done well and in a timely manner. The car wash is a much appreciated perk. The car wash is a much appreciated perk. More

by KWIGGYMAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

May 21, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate you noting how quickly the service was completed on your Ford Edge. It’s great to hear the complimentary car wash was a nice touch and we look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

May 06, 2026

Dealership Rating

Employee Rating

Very friendly and courteous. Helpful. Great communication. Loved having the loaner car service available. Punctual. Helpful. Great communication. Loved having the loaner car service available. Punctual. More

by ANN.STOLPE06

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

May 06, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Delighted to hear our team was friendly, courteous, and punctual during your Lincoln Corsair service. We’re pleased the loaner car kept you moving and that our communication was helpful. Thank you for the five-star rating and for trusting us with your vehicle. Chris Flynn General Sales Manager 262-338-3379

May 06, 2026

Dealership Rating

Employee Rating

Monica knows how to communicate with customers to find out what's the problem with our vehicle. She puts a smile on my face every time we meet. out what's the problem with our vehicle. She puts a smile on my face every time we meet. More

by badboyuare

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roy Hebert , The concierges are so helpful when you come in.

May 06, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for highlighting Monica’s communication skills. It’s wonderful to know she brightens your visits while diagnosing your Cadillac CT4-V. We look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

May 02, 2026

Dealership Rating

Employee Rating

Timely and 200% done right Found my problem great and no hassles or concerns or unnecessary issues hassles or concerns or unnecessary issues More

by JON.CAVES

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

May 02, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Great to know the service team addressed your Nissan quickly and resolved your issue without any extra concerns. Monica appreciates you highlighting the smooth experience and is here if you need anything else in the future. Chris Flynn General Sales Manager 262-338-3379

April 30, 2026

Dealership Rating

Employee Rating

I would like to start by saying they got me scheduled quickly for a simple oil change, tire rotation and transmission fluid change. Service went pretty fast too! Where I have to knock it is I noticed the quickly for a simple oil change, tire rotation and transmission fluid change. Service went pretty fast too! Where I have to knock it is I noticed the paint on the rims around the lugs has been chipped and I can see some rubbing on the rims where the socket rubbed. More

by muster.puniest-6d

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Jacob Wilson, Roy Hebert

May 03, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Marcos Blanco, General Manager Chris Flynn General Sales Manager 262-338-3379

April 27, 2026

Dealership Rating

Employee Rating

The dealer informed me of a Ford defect in the tailgate and was able to replace the damaged tailgate at no charge to me. It was something I was unaware of so I was grateful they brought it up so I could ge and was able to replace the damaged tailgate at no charge to me. It was something I was unaware of so I was grateful they brought it up so I could get it repaired quickly and efficiently. They were a great help and communicated effectively with process and scheduling. More

by Neil25

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Apr 27, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great we caught the tailgate defect on your Ford F-150 and handled the replacement at no charge. Monica and our service team kept scheduling straightforward and kept you informed every step of the way. Thank you for letting us take care of your repair. Joe Hohmann Service Manager 262-338-3379

April 14, 2026

Dealership Rating

Employee Rating

Great work and great customer service Great place to take your car Great customer service your car Great customer service More

by darlern2002

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Apr 14, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for trusting us with your Ford Fusion. We’re pleased our service department delivered the attentive care you mentioned. We appreciate your kind words and look forward to supporting your Fusion in the future. Joe Hohmann Service Manager 262-338-3379

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