Monte' Burney | Page 28

Coridal, Convenient and very Comfortable We were greeted warmly by everyone we saw. The facility is very spacious with many conveniences and the atmosphere was one of total comfort at every t We were greeted warmly by everyone we saw. The facility is very spacious with many conveniences and the atmosphere was one of total comfort at every turn. More

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Truely Outstanding Customer Service We recently purchased a vehicle from Robert at Toyota of Cleveland and it was the most amazing shopping experience we've had in the past two months of We recently purchased a vehicle from Robert at Toyota of Cleveland and it was the most amazing shopping experience we've had in the past two months of automobile sopping. Our salesman Robert was a rock star!!! He made sure we felt valued as a customer especially making such a large purchase. Thank you Robert, Justin, and Kyle for all that you did!!!! More

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very good responsiveness of dealership and employees was very good. assistance was good. this is the eighth car or truck I have purchased or leased for dealer responsiveness of dealership and employees was very good. assistance was good. this is the eighth car or truck I have purchased or leased for dealer owner. will continue dealing with owner. I suggest that you not require 25 words for completion of survey. More

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Great Everyone was so great, helpful, and patient! All of my answers or concerns were immediately answered. They weren't PUSHY is one of the key reasons why Everyone was so great, helpful, and patient! All of my answers or concerns were immediately answered. They weren't PUSHY is one of the key reasons why I went with Toyota of Cleveland and not someone else. Overall, I would recommend them to anyone! More

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Toyota of Cleveland customer service is amazing I am a teacher in Chattanooga and live in Chattanooga. The Toyota of Cleveland team treated me like royalty and they will you, too. My 10 yr old Camr I am a teacher in Chattanooga and live in Chattanooga. The Toyota of Cleveland team treated me like royalty and they will you, too. My 10 yr old Camry hybrid broke down and it was clear I needed to purchase a new car. Toyota of Cleveland delivered a new car to me at my work! All they knew was that I wanted a hybrid and wanted to see what they had to offer. The driver drove me to the shop where my car was in Dalton, GA, and then drove my car to Toyota of Cleveland to get evaluated there. They let met test drive a new RAV4 for a day. Then they let me test drive a new Prius and let me keep it until it was convenient for me to come to theit dealership in Cleveland. It became evident I needed a new car and after a week they had put me in 3 cars and I really got a feel for what I wanted. Thanks to Juanita the Internet sales manager and Monte, the manager, for working with me and my schedule to coordinate me testing out 3 cars. When I made it into the shop, salesman and leasing consultant Roger Thompson worked with me to come up with prices I was comfortable with and helped me to see the prices and advantages of different hybrids. He was very down to earth and friendly. I ended up leasing a 2016 Prius 4 that he showed me and am super excited and grateful for his expertise and patience in working to find the right fit for me. My experience was pleasant and everyone I worked with made me feel at ease with such a big purchase (for me) and important. Thanks also to Brad Cobb for his assistance. Rick Bowers- I need Thules. Will come see you too! More

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Amazing professionalism! We'll come back for years to come! Justice was so fantastic in getting me in the perfect car! We're so happy with our experience and will recommend Toyota of Cleavland to friends and fa Justice was so fantastic in getting me in the perfect car! We're so happy with our experience and will recommend Toyota of Cleavland to friends and family. Thank you! We love our new Highlander! More

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Totally love this dealership Everyone was so wonderful to me & listened to me completely. Love Alfred Polk & Tammy Myers for helping me find the prefect car for me!!! I have to Everyone was so wonderful to me & listened to me completely. Love Alfred Polk & Tammy Myers for helping me find the prefect car for me!!! I have told everyone about my new car & my friend came last night to purchase @!! More

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Great salesman and General Manager Both General Manager and Salesman were extremely courteous and helpful. Answered all questions and showed me only what I ask to see. Did not pressure Both General Manager and Salesman were extremely courteous and helpful. Answered all questions and showed me only what I ask to see. Did not pressure me in any way. Worked hard to get me exact car and payment I wanted. More

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Great experience Roger Thompson was our sales person. He was very attentive and really listened to what we wanted and guided us there instead of something we didn't ne Roger Thompson was our sales person. He was very attentive and really listened to what we wanted and guided us there instead of something we didn't need or couldn't afford. The dealership was nice and clean and all the staff were friendly. We were introduced to the Sales Mgr and the GM while there. The whole process took less than half the time it did last time I bought a car. We were very pleased. More

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World Class Experience with Top-Notch Professionals I was highly impressed by the environment of the Toyota of Cleveland dealership. In fact, It is the best I have ever experienced when I bought a new I was highly impressed by the environment of the Toyota of Cleveland dealership. In fact, It is the best I have ever experienced when I bought a new car. It was a true pleasure to have Ms Reta Maynor assist me in the sales process by providing comprehensive answers to all of my questions (which were enormous and complex) and demonstrating the features to me in great detail both before and after the sales transaction. She is a class act and possesses a depth of knowledge and passion for her work. The management of Toyota of Cleveland should be very proud of her professional dedication and the Toyota Motor Corporation of America should be grateful for her endless commitment to customer service. Previously, I visited a rival dealership and my experience was underwhelming as nobody anything about the options equipped on the vehicle and failed to offer me the opportunity to even test drive the type of vehicle I purchased. By far, Ms. Maynor is the best sales associate that I have encountered. I would highly recommend my friends to visit the Toyota of Cleveland dealership in the future and to seek the consultation of Ms. Maynor. I would be remiss if I did not mention that the Finance specialist Me. Zane Carpenter who I dealt directly with in the contract process and service agreements was enormously helpful and reassuring that 0% financing for 60 months was the best way for me to finance my purchase. I would like to thank the other personnel Mr. Gregg Bain, Mr. Brad Doty, Mr. Monte Burney, Mr, Tyler Rutledge and Mr.JR Willoughby for their friendliness, courteousness, and thoughtfulness in ensuring my overall experience was stress-free and successful! Most sincerely, with deep gratitude to all, especially Ms. Reta Maynor. More

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