Justin Chretien
Justin Chretien at Toyota of Cleveland

Justin Chretien

General Sales Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
466 Reviews
5.0

466 Reviews

Write a Review

466 Reviews of Justin Chretien

September 22, 2026

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Process went well with the exception of vehicle cleanup which was not done well at all. Floor mats not installed, car still dirty inside and out, plastic shipping still on the car. Our salesman helped me More

by jeffpmbrtn64
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Service Time
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Recommend Dealer
Yes
Sep 23, 2026

Toyota of Cleveland responded

Jeff, thank you for your feedback. We will share it with our team so we can address this situation internally. If we can help you with anything moving forward, please let us know. - Toyota of Cleveland

August 24, 2026

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Everyone was very helpful and made me feel welcomed. Ethan. Crystal and Justin plus Roscoe was very helpful in making my decision. More

by roy_d9
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jason Keith, Crystal Thompson , Ethan Thompson

Aug 25, 2026

Toyota of Cleveland responded

Roy, we are grateful for your 5-star review! We’ll share your appreciation with Ethan, Crystal, Justin, and Roscoe. Thank you for choosing Toyota of Cleveland!

August 22, 2026

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Great people. Great service. Great cars. Great deals. The salesman that helps me was Josh Howard. This is the guy I would recommend for anyone to work with. You ca More

by caleb.j.brummett
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Aug 22, 2026

Toyota of Cleveland responded

Hearing that Josh showed genuine care during your purchase means a lot to our sales team. Congratulations on your used Kia Sportage, and thank you for recommending Josh to others. Justin Chretien General Sales Manager 423-664-9715

August 16, 2026

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This is my second time purchasing a vehicle with Toyota of Cleveland. My husband also purchased one previously. Every experience has been wonderful! Thank you! More

by Randen.Kayla
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Recommend Dealer
Yes

Other Employees Tagged: Crystal Thompson, Austin Calfee

Aug 16, 2026

Toyota of Cleveland responded

Knowing you trusted us again for your Toyota 4Runner purchase means a lot to our team. We truly appreciate your loyalty and are here whenever you need us. Justin Chretien General Sales Manager 423-664-9715

August 15, 2026

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Tyler made our car buying experience painless. He was knowledgeable about the vehicle and a pleasure to work with. More

by prpeek
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Alton, Tyler Standridge

Aug 15, 2026

Toyota of Cleveland responded

Knowing that Tyler’s expertise and friendly approach made your purchase of the RAV4 painless means a lot to our team. We’re pleased he could guide you through each step and make the experience enjoyable. Justin Chretien General Sales Manager 423-664-9715

August 15, 2026

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I leased my second Camry with Toyota of Cleveland. It’s always a great experience. My salesperson was Matt Frady, oh wait I mean Austin. I get those two confused. Austin made the process very easy. Th More

by LEGERA
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Austin Calfee

Aug 15, 2026

Toyota of Cleveland responded

Knowing that leasing your Toyota Camry felt effortless is rewarding. Your kind words about your second Camry lease mean a lot to our team. Austin will be thrilled to hear your praise, and we look forward to assisting you with service or your next lease. Justin Chretien General Sales Manager 423-664-9715

July 31, 2026

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They do go the extra mile to welcome you and to take care your needs More

by gregoryhyatte323
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Tyler Ratledge

Jul 31, 2026

Toyota of Cleveland responded

Thank you for noting how our team went the extra mile to welcome you and handle your Toyota Tacoma service. It’s great to hear your needs were met so well. Justin Chretien General Sales Manager 423-664-9715

July 25, 2026

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The best people and dealership around Cleveland, thanks Greg Bain and Shane Defoe and Mike, Justice More

by Bama
Sales Price Transparency
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Recommend Dealer
Yes
Jul 25, 2026

Toyota of Cleveland responded

We’re delighted Shane and Justice made your experience exceptional. Congratulations on your used Toyota Tacoma purchase. Thank you for your kind words and for choosing our Cleveland location. Justin Chretien General Sales Manager 423-664-9715

July 16, 2026

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This is the third vehicle that we have bought at this dealership. Nate sold us our first 2 and Ethan was our salesman this time. They are both wonderful! Crystal in financing is the best. It was a joy More

by chevycowboy1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Walker, Crystal Thompson , Ethan Thompson (Sales)

Jul 16, 2026

Toyota of Cleveland responded

It’s great that Nathan assisted with your first two vehicles and Crystal delivered outstanding financing support. Congratulations on your new Toyota Tundra and thank you for returning to us. We look forward to helping you again. Justin Chretien General Sales Manager 423-664-9715

July 15, 2026

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This dealership was outstanding to work for, and provided one of the best car buying experiences I have ever had. The staff was friendly, the environment was clean and relaxed, and the transparency and servi More

by pat foster
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Julien Allinder, Nathan Walker

Jul 15, 2026

Toyota of Cleveland responded

It’s wonderful to hear that purchasing your used Toyota Camry Hybrid was an outstanding experience. We’re glad our friendly team and inviting environment made you feel at ease and that our transparent approach met your expectations. Thank you for sharing your feedback, and we look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

Jul 15, 2026

Toyota of Cleveland responded

Hi Pat! Thank you for the wonderful feedback! We're thrilled to hear you had such a positive car-buying experience at Toyota of Cleveland. We appreciate your support and look forward to serving you again in the future!

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