Justin Chretien
Justin Chretien at Toyota of Cleveland

Justin Chretien

General Sales Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
468 Reviews
5.0

468 Reviews

Write a Review

468 Reviews of Justin Chretien

October 18, 2026

Dealership Rating
Employee Rating

If you want a dealership and a team that genuinely cares about people when things go wrong, Logan, Crystal, Tyler, and Justin are the absolute best in the business More

by RENDERANDROOTLAB
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Crystal Thompson , Logan Maddox

Oct 18, 2026

Toyota of Cleveland responded

Hearing that you feel genuinely cared for by Tyler, Crystal, and Justin when things went wrong means a lot to our service team. We’re pleased we could support you through the service on your Kia Sorento. Justin Chretien General Sales Manager 423-664-9715

October 04, 2026

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I had an absolutely wonderful experience purchasing my new vehicle with Matthew Frady! He went above and beyond throughout the entire process. Matthew was extremely knowledgeable, patient, and helpful. More

by KD
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Oct 04, 2026

Toyota of Cleveland responded

Congratulations on your new vehicle! Thank you for choosing Toyota of Cleveland and for sharing your fantastic experience with Matthew. We'll be sure to pass along your kind words. Enjoy the ride!

September 22, 2026

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Process went well with the exception of vehicle cleanup which was not done well at all. Floor mats not installed, car still dirty inside and out, plastic shipping still on the car. Our salesman helped me More

by jeffpmbrtn64
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Service Time
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Recommend Dealer
Yes
Sep 23, 2026

Toyota of Cleveland responded

Jeff, thank you for your feedback. We will share it with our team so we can address this situation internally. If we can help you with anything moving forward, please let us know. - Toyota of Cleveland

August 24, 2026

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Everyone was very helpful and made me feel welcomed. Ethan. Crystal and Justin plus Roscoe was very helpful in making my decision. More

by roy_d9
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jason Keith, Crystal Thompson , Ethan Thompson

Aug 25, 2026

Toyota of Cleveland responded

Roy, we are grateful for your 5-star review! We’ll share your appreciation with Ethan, Crystal, Justin, and Roscoe. Thank you for choosing Toyota of Cleveland!

August 22, 2026

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Great people. Great service. Great cars. Great deals. The salesman that helps me was Josh Howard. This is the guy I would recommend for anyone to work with. You ca More

by caleb.j.brummett
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Aug 22, 2026

Toyota of Cleveland responded

Hearing that Josh showed genuine care during your purchase means a lot to our sales team. Congratulations on your used Kia Sportage, and thank you for recommending Josh to others. Justin Chretien General Sales Manager 423-664-9715

August 16, 2026

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This is my second time purchasing a vehicle with Toyota of Cleveland. My husband also purchased one previously. Every experience has been wonderful! Thank you! More

by Randen.Kayla
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Crystal Thompson, Austin Calfee

Aug 16, 2026

Toyota of Cleveland responded

Knowing you trusted us again for your Toyota 4Runner purchase means a lot to our team. We truly appreciate your loyalty and are here whenever you need us. Justin Chretien General Sales Manager 423-664-9715

August 15, 2026

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Tyler made our car buying experience painless. He was knowledgeable about the vehicle and a pleasure to work with. More

by prpeek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Alton, Tyler Standridge

Aug 15, 2026

Toyota of Cleveland responded

Knowing that Tyler’s expertise and friendly approach made your purchase of the RAV4 painless means a lot to our team. We’re pleased he could guide you through each step and make the experience enjoyable. Justin Chretien General Sales Manager 423-664-9715

August 15, 2026

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I leased my second Camry with Toyota of Cleveland. It’s always a great experience. My salesperson was Matt Frady, oh wait I mean Austin. I get those two confused. Austin made the process very easy. Th More

by LEGERA
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Austin Calfee

Aug 15, 2026

Toyota of Cleveland responded

Knowing that leasing your Toyota Camry felt effortless is rewarding. Your kind words about your second Camry lease mean a lot to our team. Austin will be thrilled to hear your praise, and we look forward to assisting you with service or your next lease. Justin Chretien General Sales Manager 423-664-9715

July 31, 2026

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They do go the extra mile to welcome you and to take care your needs More

by gregoryhyatte323
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Tyler Ratledge

Jul 31, 2026

Toyota of Cleveland responded

Thank you for noting how our team went the extra mile to welcome you and handle your Toyota Tacoma service. It’s great to hear your needs were met so well. Justin Chretien General Sales Manager 423-664-9715

July 25, 2026

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Employee Rating

The best people and dealership around Cleveland, thanks Greg Bain and Shane Defoe and Mike, Justice More

by Bama
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jul 25, 2026

Toyota of Cleveland responded

We’re delighted Shane and Justice made your experience exceptional. Congratulations on your used Toyota Tacoma purchase. Thank you for your kind words and for choosing our Cleveland location. Justin Chretien General Sales Manager 423-664-9715

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