Justin Chretien
Justin Chretien at Toyota of Cleveland

Justin Chretien

General Sales Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
471 Reviews
5.0

471 Reviews

Write a Review

471 Reviews of Justin Chretien

November 04, 2026

Dealership Rating
Employee Rating

Working with Kenny was a fantastic! He is personable and very easy to talk to. I was easily able to explain what I wanted and he did not try to sell me on something that was not in my i More

by js49er
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2026

Toyota of Cleveland responded

We're glad Kenny listened to what you wanted for your new Toyota Tundra Hybrid without steering you toward something that didn't fit. It's also wonderful to hear that Justice made the financing and maintenance options clear, and that Monte' and Justin helped make your visit so enjoyable. Justin Chretien General Sales Manager 423-664-9715

November 03, 2026

Dealership Rating
Employee Rating

Hud did a great job keeping us informed & expediting the process. We had awesome experience! More

by 723
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Crystal Thompson, Hud Bowers

Nov 03, 2026

Toyota of Cleveland responded

Thank you for your five-star review and your kind words about Hud from our service team at Toyota of Cleveland. We'll see you next time!

October 26, 2026

Dealership Rating
Employee Rating

Huge shoutout to Alfred for helping me get into my Toyota Camry! He took care of everything from start to finish, made the whole buying process completely smooth and stress-free, and even got my window tint More

by JACKDEVOWENS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfred Odister, Alfred Odister

Oct 26, 2026

Toyota of Cleveland responded

We're happy to hear Alfred took such good care of you from beginning to end! Thank you for choosing Toyota of Cleveland, we hope you enjoy your Camry for miles to come.

October 18, 2026

Dealership Rating
Employee Rating

If you want a dealership and a team that genuinely cares about people when things go wrong, Logan, Crystal, Tyler, and Justin are the absolute best in the business More

by RENDERANDROOTLAB
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Crystal Thompson , Logan Maddox

Oct 18, 2026

Toyota of Cleveland responded

Hearing that you feel genuinely cared for by Tyler, Crystal, and Justin when things went wrong means a lot to our service team. We’re pleased we could support you through the service on your Kia Sorento. Justin Chretien General Sales Manager 423-664-9715

October 04, 2026

Dealership Rating
Employee Rating

I had an absolutely wonderful experience purchasing my new vehicle with Matthew Frady! He went above and beyond throughout the entire process. Matthew was extremely knowledgeable, patient, and helpful. More

by KD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2026

Toyota of Cleveland responded

Congratulations on your new vehicle! Thank you for choosing Toyota of Cleveland and for sharing your fantastic experience with Matthew. We'll be sure to pass along your kind words. Enjoy the ride!

September 22, 2026

Dealership Rating
Employee Rating

Process went well with the exception of vehicle cleanup which was not done well at all. Floor mats not installed, car still dirty inside and out, plastic shipping still on the car. Our salesman helped me More

by jeffpmbrtn64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2026

Toyota of Cleveland responded

Jeff, thank you for your feedback. We will share it with our team so we can address this situation internally. If we can help you with anything moving forward, please let us know. - Toyota of Cleveland

August 24, 2026

Dealership Rating
Employee Rating

Everyone was very helpful and made me feel welcomed. Ethan. Crystal and Justin plus Roscoe was very helpful in making my decision. More

by roy_d9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Keith, Crystal Thompson , Ethan Thompson

Aug 25, 2026

Toyota of Cleveland responded

Roy, we are grateful for your 5-star review! We’ll share your appreciation with Ethan, Crystal, Justin, and Roscoe. Thank you for choosing Toyota of Cleveland!

August 22, 2026

Dealership Rating
Employee Rating

Great people. Great service. Great cars. Great deals. The salesman that helps me was Josh Howard. This is the guy I would recommend for anyone to work with. You ca More

by caleb.j.brummett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 22, 2026

Toyota of Cleveland responded

Hearing that Josh showed genuine care during your purchase means a lot to our sales team. Congratulations on your used Kia Sportage, and thank you for recommending Josh to others. Justin Chretien General Sales Manager 423-664-9715

August 16, 2026

Dealership Rating
Employee Rating

This is my second time purchasing a vehicle with Toyota of Cleveland. My husband also purchased one previously. Every experience has been wonderful! Thank you! More

by Randen.Kayla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Crystal Thompson, Austin Calfee

Aug 16, 2026

Toyota of Cleveland responded

Knowing you trusted us again for your Toyota 4Runner purchase means a lot to our team. We truly appreciate your loyalty and are here whenever you need us. Justin Chretien General Sales Manager 423-664-9715

August 15, 2026

Dealership Rating
Employee Rating

Tyler made our car buying experience painless. He was knowledgeable about the vehicle and a pleasure to work with. More

by prpeek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Alton, Tyler Standridge

Aug 15, 2026

Toyota of Cleveland responded

Knowing that Tyler’s expertise and friendly approach made your purchase of the RAV4 painless means a lot to our team. We’re pleased he could guide you through each step and make the experience enjoyable. Justin Chretien General Sales Manager 423-664-9715

1
...

Dealership Inventory (183 Vehicles)

used 2023 Ford Mustang car, priced at $38,892
2023 Ford Mustang
used
Iconic Silver Metallic exterior
Automatic
Rear-wheel Drive
used 2022 Audi Q3 car, priced at $26,492
2022 Audi Q3
used
Chronos Gray Metallic exterior
Automatic
All-wheel Drive
used 2024 Toyota Grand Highlander car, priced at $57,890
2024 Toyota Grand Highlander
used
Wind Chill Pearl exterior
Automatic
All-wheel Drive
new 2026 Toyota Tacoma car, priced at $48,209
2026 Toyota Tacoma
new
Wind Chill Pearl exterior
Automatic
Four-wheel Drive
used 2022 Hyundai SANTA CRUZ car, priced at $16,890
2022 Hyundai SANTA CRUZ
used
Sage Gray exterior
Automatic
Front-wheel Drive
used 2021 Toyota Tundra car, priced at $47,890
2021 Toyota Tundra
used
Barcelona Red Metallic exterior
Automatic
Four-wheel Drive