Monte' Burney | Page 29

AMAZING DEALERSHIP! On Monday, Dec 19th, I headed to Chattanooga to pick up my granddaughter (age 20) that I raised to begin the grueling task of buying a car immediately On Monday, Dec 19th, I headed to Chattanooga to pick up my granddaughter (age 20) that I raised to begin the grueling task of buying a car immediately due to the fact that she had totaled her car only 2 days before. We decided to go to Cleveland as it appeared that the dealerships were in the same vicinity & she wanted to look at Nissan, KIA, Toyota & Honda. My intent was for her to get the full experience of deciding & buying a car as she had never been exposed to this. We approached the Toyota dealership first. As we drove around to look at the type vehicles, we were greeted with a warm smile & nod from Roger Thompson. As we entered, I explained to Roger that we were just in the "shopping" stage & I did not want to run our socials until she had decided what she wanted & that we were going to be visiting other dealerships as planned. He immediately took us under his wing & treated us with patience, knowledge & respect. He totally engaged her knowing that ultimately I would be the one with the credit to make any deal we found. He brought a car for her to drive & explained every detail of every feature the car had. We returned to the dealership & Roger began to ask the normal questions in order to run figures for us. I once again explained to him the insistence I had in the "full" process. He brought us the numbers on the car & brought his manager in to meet us & that was truly what he did, no pressure, not a word about trying to finalize a deal! (Roger had done his work behind the scene to make sure that there was no pressure), We left there & went to their Honda competitor (determined to get the "full" experience). The experience was horrifying with the salesman not ever giving us his name. He never even looked at my granddaughter! We did drive a vehicle where my granddaughter had to ask him the questions about every feature & he did not even give directions on the route & finally got lost himself & had to pull his phone out to get us back to the dealership. My granddaughter didn't even want to go back in the dealership so that we could get the numbers on this vehicle. I finally received the numbers & as he left to go get his manager, I escaped to my car! As we drove out of the Honda dealership, I asked her to get us the address to one of the other dealership & she indicated that she wanted to go back & purchase the Toyota vehicle from Roger. Once again every detail was explained until she totally understood what commitment she was making with no feeling of being rushed! I have bought many vehicles through the years & NEVER agreed on the first offer. But because of the respect that Roger & his team gave her & me, I didn't haggle with the numbers. The process became more about how we were treated (WITH RESPECT) instead of haggling over a few dollars! So my granddaughter left with a "full" awesome experience & a brand new 2016 Toyota Corolla! I probably will not need too many more vehicles but if I were to ever need one, I would drive two & a half hours to purchase from this dealership! It truly was a great experience & one that I will share with everyone! Thank you Roger & all the team at Toyota of Cleveland! More

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Great Experience Found a used car on their website. They were great to work with. They held the car until I could come see it the next day. I was met by a salesman tha Found a used car on their website. They were great to work with. They held the car until I could come see it the next day. I was met by a salesman that went over the entire car with me and went with me on a test drive. I agreed to purchase after driving. The price was fair, paperwork was quick and efficient and they answered all my questions. Left a happy customer with a great car. More

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Extremely pleased I am extremely happy with my experience. All the people at the dealership were very kind, courteous, knowledgeable friendly and considered my best i I am extremely happy with my experience. All the people at the dealership were very kind, courteous, knowledgeable friendly and considered my best interests in dealing with me. I have traded with these people for a number of years and wouldn't plan to go any where else. More

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Outstanding! Very knowledgeable, caring staff. Toyota of Cleveland is an excellent establishment. They take care of their customers, are very patient, and are not pushy in the least. The showroom Toyota of Cleveland is an excellent establishment. They take care of their customers, are very patient, and are not pushy in the least. The showroom is clean and impressive. The refreshment area is a nice touch as well. More

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Bought new TRD Tacoma and bought it my way. GREAT EXPERIANCE Went to buy a new Tacoma, no problems. My sales person is Joseph Abdullah I highly recommend Joseph. All of the staff at the dealership was very pleas Went to buy a new Tacoma, no problems. My sales person is Joseph Abdullah I highly recommend Joseph. All of the staff at the dealership was very pleasant. More

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Great costumer service Great experience went to get our Toyota Venza serviced and looked at new 4Runners Demitrius Beasley and Phil Hill went above and beyond to make us a l Great experience went to get our Toyota Venza serviced and looked at new 4Runners Demitrius Beasley and Phil Hill went above and beyond to make us a late night deal on a new limited I would strongly recommend this dealership if your in the market for a new car More

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Entire team worked together to make our experience great! Joey, Monte, Justin, and Tyler were all fantastic! I'd recommend Toyota of Cleveland to anyone looking for an excellent car-buying experience. They f Joey, Monte, Justin, and Tyler were all fantastic! I'd recommend Toyota of Cleveland to anyone looking for an excellent car-buying experience. They found the extremely specific FORD truck I was looking for, called me the minute it came in, and worked with me every step of the way so I could bring it home. More

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great service! I bought a 2016 Toyota Corolla and could not be happier. I dealt with Rob Ried and he made our buying process very easy. I will be going back to buy I bought a 2016 Toyota Corolla and could not be happier. I dealt with Rob Ried and he made our buying process very easy. I will be going back to buy more vehicles. More

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Coridal, Convenient and very Comfortable We were greeted warmly by everyone we saw. The facility is very spacious with many conveniences and the atmosphere was one of total comfort at every t We were greeted warmly by everyone we saw. The facility is very spacious with many conveniences and the atmosphere was one of total comfort at every turn. More

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Truely Outstanding Customer Service We recently purchased a vehicle from Robert at Toyota of Cleveland and it was the most amazing shopping experience we've had in the past two months of We recently purchased a vehicle from Robert at Toyota of Cleveland and it was the most amazing shopping experience we've had in the past two months of automobile sopping. Our salesman Robert was a rock star!!! He made sure we felt valued as a customer especially making such a large purchase. Thank you Robert, Justin, and Kyle for all that you did!!!! More

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