Morgan Keeten | Page 3

The staff are always warm and welcoming. I feel well taken care of and I appreciate the communication. My service was done on time and correctly. I feel well taken care of and I appreciate the communication. My service was done on time and correctly. More

by markwardjohnson Verified Customer Verified Customer

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I had a great experience with the service department. The staff was friendly, professional, and kept me informed throughout the entire process. My vehicle was serviced on time, and everything was explain The staff was friendly, professional, and kept me informed throughout the entire process. My vehicle was serviced on time, and everything was explained clearly before and after the work was completed. I really appreciated the excellent customer service, attention to detail, and how easy they made the whole experience. I would definitely recommend this dealership’s service department and will be returning for future maintenance. More

by iryna.dokuchaeva Verified Customer Verified Customer

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Horrible. They don't take ownership, they left me waiting, plastic seat cover still there when i got in, my mesh sun visor was wedged outside the window They don't take ownership, they left me waiting, plastic seat cover still there when i got in, my mesh sun visor was wedged outside the window More

by Johnrl1125 Verified Customer Verified Customer

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My experience at Kia of Everett has always been great! When we bought or 2025 Soul, David made the entire process effortless! His knowledge of the various models Kia sells was absolutely first rate. As fa When we bought or 2025 Soul, David made the entire process effortless! His knowledge of the various models Kia sells was absolutely first rate. As far as service goes, I especially like the fact that even though certain services or products may be recommended, that service personnel respect my decision whether or not to purchase said services or products. All in all, based on the staff with whom I have dealt, I would say that Kia of Everett is a very 'high quality' business! More

by scrapbox9 Verified Customer Verified Customer

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Fast and easy. Morgan is great. Always a pleasure working with him I would recommend Morgan is great. Always a pleasure working with him I would recommend More

by CHRISMYU Verified Customer Verified Customer

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Morgan and Nadia are the best service advisors I’ve had the pleasure to do business with on multiple occasions. I trust them to take care of me and ensure my car is safe. Every time I visit, they’ve got po the pleasure to do business with on multiple occasions. I trust them to take care of me and ensure my car is safe. Every time I visit, they’ve got positive, customer-focused attitudes. I leave happier each time I visit after speaking with them. More

by Jacob Verified Customer Verified Customer

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Straight forward, friendly, clear communication from start to finish. Morgan was great, kind and down to earth. Thorough in his explanation of what they were doing and what would be included versus outs start to finish. Morgan was great, kind and down to earth. Thorough in his explanation of what they were doing and what would be included versus outside of my lease terms. More

by alyssa_fay87 Verified Customer Verified Customer

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Great dealership I highly recommend it. The customer service is a top ten for sure The customer service is a top ten for sure More

by seanmathwig Verified Customer Verified Customer

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I made an appointment to get ceramic coating applied to my car's exterior. Morgan was very helpful and courteous in explaining the process, and had my loaner car ready in a timely manner. It was an all aro my car's exterior. Morgan was very helpful and courteous in explaining the process, and had my loaner car ready in a timely manner. It was an all around pleasant experience. More

by ZAUGGBIZ Verified Customer Verified Customer

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Service Manager not honoring warranty for broken USB housing. Blamed it on user force despite no external damage to port and the pins being in tact. This is a known issue by KIA - easy to confirm online housing. Blamed it on user force despite no external damage to port and the pins being in tact. This is a known issue by KIA - easy to confirm online, that the internal housing for the port is known to fail on the 2023 Kia Sorento hybrid model. Also didn't provide me with written denial of why the warranty is not being honored, only a verbal. Morgan originally stated it would take up to 48 hours to confirm whether warranty covered replacing housing, then still tried to charge me $200 for diagnosis. When I pushed back and asked to speak to the manager suddenly I would get an answer right away. This was a very disappointing interaction. Expected better service based on other reviews, My warranty covers this, and thwy are not honoring it. More

by rpeffster Verified Customer Verified Customer

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