Morgan Keeten | Page 2

Service Manager not honoring warranty for broken USB housing. Blamed it on user force despite no external damage to port and the pins being in tact. This is a known issue by KIA - easy to confirm online housing. Blamed it on user force despite no external damage to port and the pins being in tact. This is a known issue by KIA - easy to confirm online, that the internal housing for the port is known to fail on the 2023 Kia Sorento hybrid model. Also didn't provide me with written denial of why the warranty is not being honored, only a verbal. Morgan originally stated it would take up to 48 hours to confirm whether warranty covered replacing housing, then still tried to charge me $200 for diagnosis. When I pushed back and asked to speak to the manager suddenly I would get an answer right away. This was a very disappointing interaction. Expected better service based on other reviews, My warranty covers this, and thwy are not honoring it. More

by rpeffster Verified Customer Verified Customer

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Kept informed. Fast service Morgan was friendly. Would recommend Kia's service department to others Great Fast service Morgan was friendly. Would recommend Kia's service department to others Great More

by davis.curtis99 Verified Customer Verified Customer

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Morgan was very knowledgeable, friendly and provided great customer service. He was also genuine and listened to our needs/concerns great customer service. He was also genuine and listened to our needs/concerns More

by theclarkfamily5 Verified Customer Verified Customer

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Very professional and friendly. Honest. Kept me updated each step of the way while waiting for my vehicle to arrive Honest. Kept me updated each step of the way while waiting for my vehicle to arrive More

by baker.a.amanda77 Verified Customer Verified Customer

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Great friendly service. Was able to make appointment with ease. Came in and was able to get my car serviced very quickly with no problem. Was able to make appointment with ease. Came in and was able to get my car serviced very quickly with no problem. More

by ajgdgarcia Verified Customer Verified Customer

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Found this dealership to be the best. I always recommend them. I found the people I worked with to be as genuine as they come. I always recommend them. I found the people I worked with to be as genuine as they come. More

by debbieteashon Verified Customer Verified Customer

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I have nothing but great experiences every time I've brought my Telluride in for service. brought my Telluride in for service. More

by JAKOB.STANSFIELD Verified Customer Verified Customer

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I love going to Kia of Everett! They are knowledgeable and focused on getting things right for me. 10 out of 10 would recommend! They are knowledgeable and focused on getting things right for me. 10 out of 10 would recommend! More

by tannarbrewer Verified Customer Verified Customer

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I complained. About the seats making noise when moved forward and backwards and Morgan was able to capture it on a video, and then i was told its because of a stuc About the seats making noise when moved forward and backwards and Morgan was able to capture it on a video, and then i was told its because of a stuck water bottle, even though i told him, yes there was a water bottle but its not the reason for noise because i have berfied it many times that the path is clear in all other instances when the noise was coming... few hours after pickup the noise started again :) More

by anas.jabeiti Verified Customer Verified Customer

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Excellent. Clear communication and very focused on the best solution. The catalytic converter needed to be replaced. Morgan researched and discovered it was und Clear communication and very focused on the best solution. The catalytic converter needed to be replaced. Morgan researched and discovered it was under extended warranty which saved me a lot of money. More

by fionarobertsonremley Verified Customer Verified Customer

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