It took 5+ hours for an oil change and they wouldn't give
me a ride home because I live 6.9 miles away. I have bought 4 cars from this dealership and never have been treated this poorly
me a ride home because I live 6.9 miles away. I have bought 4 cars from this dealership and never have been treated this poorly
More
by Lambertsharon89
Verified Customer
Verified Customer
Other Employees Tagged:
Morgan Keeten
May 01, 2026 -
Kia of Everett responded
Good afternoon Sharon,
Thank you for your repeated business it is truly valued. I am sorry for the inconvenience you faced while in for your last visit. I can see that you also had us complete two additional recalls that added to the time for an oil change. Just the standard service would have had you in and out in roughly 90 minutes but the addition of any services or recalls would almost always require more time. I apologize that your service did not go smoother and hope to have the opportunity to help you in the future. Feel free to contact me if have any questions I am here to help.
Erik Lett
Very professional Clear communication, set expectations
upfront and delivered on what they said The waiting area was very clean
upfront and delivered on what they said The waiting area was very clean
More
by Kiddo74
Verified Customer
Verified Customer
Other Employees Tagged:
Morgan Keeten
They took care of my car during my visit.
However, they need to start accepting credit cards with no additional charges just like other dealership.
However, they need to start accepting credit cards with no additional charges just like other dealership.
More
by monoemeks
Verified Customer
Verified Customer
Service Price Transparency
Efficient, pleasant, professional, respectful, timely,
communicative, easy to get to, convenient, smiley, comfortable to wait. No problems. Nice work. Keep doing what you do
communicative, easy to get to, convenient, smiley, comfortable to wait. No problems. Nice work. Keep doing what you do
More
by froghudaak8
Verified Customer
Verified Customer
Other Employees Tagged:
Morgan 5, iann 5, someone in sales is dont know his name 5
The Staff and technicians are easy to work with and keep
in contact on the status of any repairs and recommendations.
in contact on the status of any repairs and recommendations.
More
by inovativedoor2001
Verified Customer
Verified Customer
Service Price Transparency
Communication was good.
The service was done quickly. I was able to pick my car up after hours which was helpful.
The service was done quickly. I was able to pick my car up after hours which was helpful.
More
by Pdweber64
Verified Customer
Verified Customer
Other Employees Tagged:
Morgan Keeten
Good.
Waiting area is clean and water was provided upon request. Nothing much to do in that area of Everett though.
Waiting area is clean and water was provided upon request. Nothing much to do in that area of Everett though.
More
by Namdolt10
Verified Customer
Verified Customer
Other Employees Tagged:
Morgan Keeten
Everyone I dealt with at the dealership was helpful and
friendly. The sales team that helped me when I had to have my car towed here after hours went above and beyond for me. Morgan in particular did a gre
friendly. The sales team that helped me when I had to have my car towed here after hours went above and beyond for me. Morgan in particular did a great job. I will be back when I need another car.
More
by JOSH BEAMON
Verified Customer
Verified Customer
Service Price Transparency
I did have a misunderstanding with the appointment
schedule but everything went great once that was straight.
schedule but everything went great once that was straight.
More
by jbhenn86
Verified Customer
Verified Customer
Other Employees Tagged:
Morgan Keeten
Car was leaking oil after an oil change I called them up
and they got me in right away and Eric got the issue taken care of
and they got me in right away and Eric got the issue taken care of
More
by dragonflypunky
Verified Customer
Verified Customer
Other Employees Tagged:
Morgan Keeten
Dealer Reviews
Cars for Sale
Dealer Log In
