Morgan Keeten | Page 4

The Staff and technicians are easy to work with and keep in contact on the status of any repairs and recommendations. in contact on the status of any repairs and recommendations. More

by inovativedoor2001 Verified Customer Verified Customer

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Communication was good. The service was done quickly. I was able to pick my car up after hours which was helpful. The service was done quickly. I was able to pick my car up after hours which was helpful. More

by Pdweber64 Verified Customer Verified Customer

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Good. Waiting area is clean and water was provided upon request. Nothing much to do in that area of Everett though. Waiting area is clean and water was provided upon request. Nothing much to do in that area of Everett though. More

by Namdolt10 Verified Customer Verified Customer

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Everyone I dealt with at the dealership was helpful and friendly. The sales team that helped me when I had to have my car towed here after hours went above and beyond for me. Morgan in particular did a gre friendly. The sales team that helped me when I had to have my car towed here after hours went above and beyond for me. Morgan in particular did a great job. I will be back when I need another car. More

by JOSH BEAMON Verified Customer Verified Customer

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I did have a misunderstanding with the appointment schedule but everything went great once that was straight. schedule but everything went great once that was straight. More

by jbhenn86 Verified Customer Verified Customer

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Car was leaking oil after an oil change I called them up and they got me in right away and Eric got the issue taken care of and they got me in right away and Eric got the issue taken care of More

by dragonflypunky Verified Customer Verified Customer

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Always attentive to my comfort, honest, striving to make any experience with them exceptional, dependable. I appreciate their efforts so much. And the facility is always clean.?? any experience with them exceptional, dependable. I appreciate their efforts so much. And the facility is always clean.?? More

by marylybarger Verified Customer Verified Customer

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I have always had good service at KIA of Everett. Morgan was very helpful and informative of the work done on my car and what still needs done. Morgan was very helpful and informative of the work done on my car and what still needs done. More

by bonniegriffin69 Verified Customer Verified Customer

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The CVT transmission went out in my 2020 Kia Soul at 87,000 mi. in Nov. 2025 in OR on a Thanksgiving trip from WA to CA. Thankfully, I was given a loaner from an OR dealership the week it took to have i 87,000 mi. in Nov. 2025 in OR on a Thanksgiving trip from WA to CA. Thankfully, I was given a loaner from an OR dealership the week it took to have it replaced under warranty. One month later, back home, the replaced CVT transmission also failed. Kia of Everett had no appointments for two weeks and could offer me no loaner car, so I had to rent a car during that time at a cost to me of $659. After waiting the two weeks, on appointment day, I was told the transmission just needed "retraining" and it was fine now. I picked it up and couldn't even make it home before it went out again, so had to have it towed back to Kia of Everett the same day. It took three more weeks before the transmission could be replaced a second time. This time I was given a loaner car. When I picked up my Kia, not even taking into consideration all the time and inconvenience between the OR dealership and Kia of Everett being without my car for a total of six weeks while two transmissions failed and having paid extra for hotels, Uber, ferry, and towing, on top of the rental, I was unhappily informed I would not reimbursed for the $659 rental for this major drivetrain issue and would have to make a request to Kia corporate. I made the request and, today, received Kia corporate's response: "Kia will provide you with eighty-three dollars and eighty-six cents ($83.86) as a gesture of goodwill..." How pathetic. My response to Kia: "I will NEVER buy a Kia again. I will NEVER recommend a Kia to anyone." More

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Bringing my car in for service was great. Everyone friendly and helpful and it was pleasant to wait for it to be ready. Everyone friendly and helpful and it was pleasant to wait for it to be ready. More

by therese2 Verified Customer Verified Customer

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